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Bluewater - Thames Walk Blue

Bluewater, Greenhithe, Kent, DA9 9ST

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Access Guide

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Opening Times (Bluewater)

  • The venue is open 24hrs.
  • Comments View
    • The shopping centre is open 24 hours.
    • The opening times of shops, cafés and restaurants in the centre vary.
    • Please see the Bluewater website for more information.

Getting Here

Getting Help and Assistance

  • Guest services associates, Security officers, Cleaning operatives and Car park attendants receive Autism Awareness training.
  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • Guest Services Associates do receive training in escorting visually impaired people.
  • Alternative formats of the shopping centre map are available in large print.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located on the grassed areas around the site.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The place of safety is located on Lower Rose Gallery, in The Quiet Place.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact Ability Plus.

Parking

Outside Access (Thames Walk Car Park Lower Entrance)

  • This information is for the entrance located on the lower level of the Thames Walk Car Park.
  • This entrance gives access to Lower Thames Walk Blue.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Thames Walk Lower Level'.
  • There is ramped/sloped or stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 211cm.
  • There are bollards at this entrance.
  • The minimum width between the bollards is 176cm.
  • The bollards do not have an identification band to aid visually impaired people.
  • There is not a member of staff available for assistance at this entrance.
  • The ramp/slope is located to the left as you enter.
  • The gradient of the ramp/slope is slight.
  • The lighting levels at the ramp/slope are good.
  • The ramp/slope does bypass the step(s).
  • The step(s) is/are located to the right as you enter.
  • There is/are 3 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 13cm.
  • The going of the step(s) is/are not between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

Outside Access (Thames Walk Car Park Middle Entrance)

  • This information is for the entrance located on the middle level of the Thames Walk Car Park.
  • This entrance gives access to Upper Thames Walk.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Thames Walk Middle Level'.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 212cm.
  • There is not a member of staff available for assistance at this entrance.
  • The ramp/slope is located immediately beyond the entrance.
  • The gradient of the ramp/slope is slight.

Outside Access (Thames Walk Car Park Upper Entrance)

  • This information is for the entrance located on the upper level of Thames Walk Car Park.
  • This entrance gives access to Upper Thames Walk Blue.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Thames Walk Upper Level'.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 186cm.
  • There are bollards at this entrance.
  • The minimum width between the bollards is 220cm.
  • The bollards do not have an identification band to aid visually impaired people.
  • There is not a member of staff available for assistance at this entrance.
  • The ramp/slope is located immediately beyond the entrance.
  • The gradient of the ramp/slope is slight.
  • The lighting levels at the ramp/slope are good.

Shopping Centre Internal Area(s) (Lower Thames Walk Blue)

  • Digital wayfinders are not available.
  • Overhead signs are provided to aid wayfinding.
  • Information posts are provided to aid wayfinding.
  • The type of flooring in this area is marble.
  • There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The following types of seating can be found in this area; armchairs and sofas.
  • There are some centrally located kiosks or shops along walkways in this area.
  • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
  • The lighting levels are varied.
  • Background music is played in this area.
  • Background music is played throughout the lower mall.
  • There is step free access in this area.

Other Floors (Thames Walk Blue Welcome Hall)

  • Stairs can be used to access other floors.
  • The stairs are located between Café Rouge and TSB on the lower level and between Costa and Transform Your Images on the upper level.
  • The floors which are accessible by stairs are Lower and Upper.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.
  • Escalators can be used to access other floors.
  • The escalator(s) is/are located between WHSmith and Boots on the lower level and between Schuh and Costa on the upper level.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are Lower and Upper.
  • The escalator(s) steps are clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • The lighting levels at the escalator(s) are good.
  • Comments View
    • There is a bollard at the foot of the escalators going up and a bollard at the head of the escalators going down.

Lift (Thames Walk Blue Welcome Hall Lift)

  • There is a lift for public use.
  • The lift is located in the Thames Walk Blue Welcome Hall.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Lower and Upper.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 136cm (4ft 6in).
  • The dimensions of the lift are 225cm x 177cm (7ft 5in x 5ft 10in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Other Floors (Thames Walk and The Plaza)

  • Stairs can be used to access other floors.
  • The stairs are located at the junction of Thames Walk Blue, Thames Walk Yellow and The Plaza.
  • The floors which are accessible by stairs are Lower and Upper.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

Shopping Centre Internal Area(s) (Upper Thames Walk Blue)

  • Digital wayfinders are not available.
  • Overhead signs are provided to aid wayfinding.
  • Information posts are provided to aid wayfinding.
  • The type of flooring in this area is marble.
  • There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • The following types of seating can be found in this area; wooden benches.
  • There are some centrally located kiosks or shops along walkways in this area.
  • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
  • The lighting levels are good.
  • Background music is played in this area.
  • Background music is played throughout the upper mall.
  • There is step free access in this area.

Entrance (Thames Walk Blue Welcome Hall Accessible Toilets Area Entrance)

  • This information is for the entrance located in the Upper Thames Walk Blue Welcome Hall.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Toilets'.
  • There is step-free access at this entrance.
  • There are no doors at this entrance.
  • The width of the door opening is 172cm.

Accessible Toilet(s) (Upper Thames Walk Blue Welcome Hall - Left Hand Transfer)

  • There is an/are accessible toilet(s) for public use.
  • This accessible toilet is located in the Upper Thames Walk Blue Welcome Hall, to the rear right as you enter the Upper Thames Walk Blue Welcome Hall Accessible Toilets area entrance.
  • This accessible toilet is approximately 4m (4yd 1ft) from the Upper Thames Walk Blue Welcome Hall Accessible Toilets area entrance.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is not provided.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 83cm (2ft 9in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 146cm x 256cm (4ft 9in x 8ft 5in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 92cm (3ft).
  • The transfer space is obstructed by a waste bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 129cm from the floor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 78cm (2ft 7in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The wash basin tap type is sensor.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 94cm (3ft 1in).
  • There is not an opposite transfer toilet in this location.
  • The opposite transfer cubicle has very similar or identical specifications.

Entrance (Thames Walk Blue Welcome Hall Female Toilets Area Entrance)

  • This information is for the entrance located in the Upper Thames Walk Blue Welcome Hall.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Women'.
  • There is step-free access at this entrance.
  • There are no doors at this entrance.
  • The width of the door opening is 161cm.

Accessible Toilet(s) (Upper Thames Walk Blue Welcome Hall - Female)

  • There is an/are accessible toilet(s) for public use.
  • This accessible toilet is located in the Upper Thames Walk Blue Welcome Hall Female Toilets area, to the right as you enter the toilet area.
  • This accessible toilet is approximately 8m (8yd 2ft) from the Upper Thames Walk Blue Welcome Hall Female Toilets area entrance.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is not provided.
  • This is not a shared toilet.
  • There is an accessible toilet in the standard male toilets area.
  • A key is not required for the accessible toilet.
  • There is no signage on or near the toilet door.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 189cm x 202cm (6ft 2in x 6ft 8in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 120cm (3ft 11in).
  • The transfer space is obstructed by a waste bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 126cm and 134cm from the floor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The wash basin tap type is sensor.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 93cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

Standard Toilet(s) (Upper Thames Walk Blue Welcome Hall - Female)

  • Standard toilet facilities are available.
  • The female toilet facilities that were surveyed are located in the Upper Thames Walk Blue Welcome Hall Female Toilets area.
  • The female toilet(s) is/are approximately 5m (5yd 1ft) from the Upper Thames Walk Blue Welcome Hall Female Toilets Area entrance.
  • There is step-free access to the female toilet(s).
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin available.
  • The wash basin(s) tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

Entrance (Thames Walk Blue Welcome Hall Male Toilets Area Entrance)

  • This information is for the entrance located in the Upper Thames Walk Blue Welcome Hall.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Men'.
  • There is step-free access at this entrance.
  • There are no doors at this entrance.
  • The width of the door opening is 162cm.

Accessible Toilet(s) (Upper Thames Walk Blue Welcome Hall - Male)

  • There is an/are accessible toilet(s) for public use.
  • This accessible toilet is located in the Upper Thames Walk Blue Welcome Hall Male Toilet area, to the far end of the toilets.
  • This accessible toilet is approximately 11m (12yd 1in) from the Upper Thames Walk Blue Welcome Hall Male Toilets area entrance.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is not provided.
  • This is not a shared toilet.
  • There is an accessible toilet in the standard female toilets area.
  • A key is not required for the accessible toilet.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 84cm (2ft 9in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 154cm x 231cm (5ft 1in x 7ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 90cm (2ft 11in).
  • The transfer space is obstructed by a waste bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 120cm from the floor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 87cm (2ft 10in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The wash basin tap type is sensor.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 110cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 100cm (3ft 3in).
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 94cm (3ft 1in).
  • There is not an opposite transfer toilet in this location.

Standard Toilet(s) (Upper Thames Walk Blue Welcome Hall - Male)

  • Standard toilet facilities are available.
  • The male toilet facilities that were surveyed are located in the Upper Thames Walk Blue Welcome Hall Male Toilets area.
  • The male toilet(s) is/are approximately 3m (3yd 10in) from the Upper Thames Walk Blue Welcome Hall Male Toilets area entrance.
  • There is step-free access to the male toilet(s).
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • There is a lowered urinal available.
  • The height of the lowered urinal is 50cm.
  • There are no vertical wall-mounted grab rails at the lowered urinal.
  • The lowered urinal does contrast visually with the wall.
  • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin available.
  • The wash basin(s) tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

Entrance (Thames Walk Blue Welcome Hall Family Toilets Area Entrance)

  • This information is for the entrance located in the Upper Thames Walk Blue Welcome Hall.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Family Toilets'.
  • There is step-free access at this entrance.
  • There are no doors at this entrance.
  • The width of the door opening is 141cm.

Family Room(s) (Upper Thames Walk Blue Welcome Hall Family Toilet - Automatic Door)

  • Family Toilet is located in the Upper Thames Walk Blue Welcome Hall, to the left of the Family Toilets area.
  • There is not wayfinding signage for the room(s).
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
  • There is step free access into the room(s).
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door(s) for the room(s) is/are push pad activated.
  • There is not a visual fire alarm beacon in the room(s).
  • There is fixed furniture within the room(s).
  • There is not sufficient space for a wheelchair user to turn within the room.
  • The height of the counter is 91cm.
  • The type of flooring in this family room is wood.
  • Floor coverings in the room(s) are even with no trip hazards.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are medium.
  • The height of the push pad to enter is 110cm. The height of the push pad to exit is 104cm. The height of the push pad to lock the door is 113cm.
  • There is not an accessible toilet within the Family Room.
  • There are standard toilet facilities within the Family Room.
  • There is a lower toilet for children.
  • Baby changing facilities are available.
  • The height of the baby change table is 102cm.

Family Room(s) (Upper Thames Walk Blue Welcome Hall Family Toilet - Manual Door)

  • Family Toilet is located in the Upper Thames Walk Blue Welcome Hall, at the rear of the Family Toilets area.
  • There is not wayfinding signage for the room(s).
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
  • There is step free access into the room(s).
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door(s) for the room(s) is/are not push pad activated.
  • The door is single and opens away from you (push).
  • The door is easy to open.
  • There is not a visual fire alarm beacon in the room(s).
  • There is fixed furniture within the room(s).
  • There is sufficient space for a wheelchair user to turn within the room.
  • The height of the counter is 89cm.
  • The type of flooring in this family room is wood.
  • Floor coverings in the room(s) are even with no trip hazards.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are medium.
  • There is not an accessible toilet within the Family Room.
  • There are standard toilet facilities within the Family Room.
  • There is a lower toilet for children.
  • Baby changing facilities are available.
  • The height of the baby change table is 100cm.

Parent Room(s) (Upper Thames Walk Blue Welcome Hall Baby Change)

  • Baby Change is located in the Upper Thames Walk Blue Welcome Hall, to the rear right of the Family Toilets area.
  • There is not wayfinding signage for the room(s).
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
  • There is step free access into the room(s).
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door(s) for the room(s) is/are push pad activated.
  • There is not a visual fire alarm beacon in the room(s).
  • There is not fixed furniture within the room(s).
  • There is sufficient space for a wheelchair user to turn within the room.
  • The height of the counter is 89cm.
  • There is a lowered section of the counter at a height of 68cm.
  • The type of flooring in this family room is wood.
  • Floor coverings in the room(s) are even with no trip hazards.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are medium.
  • The height of the push pad to enter is 106cm. The height of the push pad to exit is 113cm.
  • There is not an accessible toilet within the Parent Room.
  • There are not standard toilet facilities within the Parent Room.
  • Baby changing facilities are available.
  • The height of the lowest baby changing table is 81cm.
  • The height of the highest baby changing table is 102cm.

Related Access Guides (Bluewater)