You are on Introduction. Skip to the next section.

Introduction

• There are a number of venues available throughout the leisure park. For more information please visit the Riverside Entertainment website.

You are on Opening Times. Skip to the next section.

Opening Times

• This is an open air leisure park. The opening times will vary depending on the individual venue opening times.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town.
• This venue is situated in Norwich.
• The venue is not situated on a road which has a steep gradient.
• The venue is in a pedestrian area.
• The nearest National Rail station is Norwich.
• There is a bus stop within 150m (164yds) of the venue.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.
• Parking is not free for all users.
• Parking is not free for Blue Badge holders.
• The car park type is multi storey.
• Parking spaces for Blue Badge holders cannot booked in advance.
• There is/are 10+ Blue Badge parking bay(s) within the car park.
• The dimensions of the Blue Badge parking bay(s) are 386cm x 490cm (12ft 8in x 16ft 1in).
• The nearest Blue Badge bay is 15m (16yd 1ft) from the car park main entrance.
• The furthest Blue Badge bay is 53m (57yd 2ft) from the car park main entrance.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is/are uneven surfaces.
• The car park surface is tarmac.
• There is not a road to cross between the car park and the entrance.
• The car park does have a height restriction barrier.
• The maximum height is 210cm (6ft 11in).
• There is not a designated drop off point.

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• Comments View
  • Blue Badge bays are located on level 2 of the car park.
  • The Main Entrance and Koblenz Avenue Level 2 Car Park Entrance give direct access to level 2 of the car park.

You are on Outside Access (Car Park Main Entrance). Skip to the next section.

Outside Access (Car Park Main Entrance)

• This information is for the entrance located in between Frankie & Benny's and Wonderland.
• There is not level access into the venue.
• There are no doors at this entrance.
• The door opening is 161cm (5ft 3in) wide.

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• Comments View
  • This entrance gives access to level 2 of the car park.

You are on Level Change (Car Park Main Entrance). Skip to the next section.

Level Change (Car Park Main Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located immediately beyond the entrance.

You are on Outside Access (Koblenz Avenue Level 1 Car Park Entrance). Skip to the next section.

Outside Access (Koblenz Avenue Level 1 Car Park Entrance)

• This information is for the entrance located on Koblenz Avenue, next to the exit.
• There is not level access into the venue.
• There are no doors at this entrance.
• The door opening is 262cm (8ft 7in) wide.

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• Comments View
  • This entrance gives direct access to level 1 of the car park.

You are on Level Change (Koblenz Avenue Level 1 Car Park Entrance). Skip to the next section.

Level Change (Koblenz Avenue Level 1 Car Park Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located to the left as you face the entrance.

You are on Outside Access (Koblenz Avenue Level 2 Car Park Entrance). Skip to the next section.

Outside Access (Koblenz Avenue Level 2 Car Park Entrance)

• This information is for the entrance located on Koblenz Avenue.
• There is not level access into the venue.
• There are no doors at this entrance.
• The door opening is 251cm (8ft 3in) wide.

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• Comments View
  • This entrance gives access to level 2 of the car park.

You are on Level Change (Koblenz Avenue Level 2 Car Park Entrance). Skip to the next section.

Level Change (Koblenz Avenue Level 2 Car Park Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• There is not tactile paving at the top and bottom of the steps.

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• Comments View
  • There are clearly marked, medium height steps with handrails on both sides located immediately beyond this entrance.
  • The steps go down to level 1 of the car park. Alternatively the Koblenz Avenue Level 2 Car Park entrance could be used to overcome the steps.

You are on Reception (Security Desk). Skip to the next section.

Reception (Security Desk)

• The desk is 10m (10yd 2ft) from the car park main entrance.
• There is level access to reception from the entrance.
• The reception desk is high (110cm+).
• The desk does not have a low (76cm or lower) section.
• The desk is generally staffed.
• The lighting levels are medium.
• There is not a hearing assistance system.
• There is not sufficient space to write or sign documents on the desk.

You are on Other Floors (Car Park). Skip to the next section.

Other Floors (Car Park)

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• Steps View
  • The floors which are accessible by stairs are L2-L4-L6-L8-L10-L12.
  • There are 15+ steps between floors.
  • The lighting levels are medium.
  • The steps are clearly marked.
  • The steps are medium (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.

You are on Lift (Car Park). Skip to the next section.

Lift (Car Park)

• There is a lift for public use.
• The lift is located ahead as you enter the car park main entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are L2-L4-L6-L8-L10-L12.
• The lift is 13m (14yd 8in) from the car park main entrance.
• Staff do not need to be notified for use of the lift.
• The dimensions of the lift are 100cm x 210cm (3ft 3in x 6ft 11in).
• The clear door width is 80cm (2ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lighting level in the lift is bright.
• The lift does have Braille markings.
• The lift does have tactile markings.

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• Comments View
  • The lift has a hearing loop system fitted.
  • An additional lift is located to the right, which was out of service at the time of the survey.

You are on Outside Access (Wherry Road Entrance). Skip to the next section.

Outside Access (Wherry Road Entrance)

• This information is for the entrance located on Wherry Road.
• There is not level access into the venue.
• There are no doors at this entrance.
• The door opening is 158cm (5ft 2in) wide.

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• Comments View
  • Bollards are located in the walkway which are lowered between the hours of 07:00 and 12:00 to allow delivery vehicles to gain access.

You are on Level Change (Wherry Road Entrance). Skip to the next section.

Level Change (Wherry Road Entrance)

• There is a ramp or slope to access this service.

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• Comments View
  • There are various easy and moderate slopes located around this entrance.

You are on Outside Access (Waterfront Entrance). Skip to the next section.

Outside Access (Waterfront Entrance)

• This information is for the entrance located under the waterfront bridge, inbetween Coast to Coast and The Queen of Iceni.
• There is not level access into the venue.
• There are no doors at this entrance.

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• Comments View
  • If using the stepped entrance you will enter on the left side of the bridge next to Coast to Coast.
  • If using the ramp/slope entrance you will enter on the right side of the bridge next to the Queen of the Iceni.
  • Neither entrance has width restricting bollards.

You are on Level Change (Waterfront Entrance). Skip to the next section.

Level Change (Waterfront Entrance)

• There is a ramp or slope to access this service.
• The ramp/slope does bypass the step(s).
• The ramp or slope is located to the right when under the bridge and facing the leisure park.
• There is a / are step(s) to access this area / service.
• The step(s) is / are located to the left when under the bridge and facing the leisure park.
• There is / are 8 step(s) to the area / service.
• The step(s) is/are not clearly marked.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is / are medium.
• The steps do not have handrails.

You are on Outside Access (Waterfront Bridge Entrance). Skip to the next section.

Outside Access (Waterfront Bridge Entrance)

• This information is for the entrance located at the bridge, inbetween Coast to Coast and the Queen of the Iceni.
• There is not level access into the venue.
• There are no doors at this entrance.

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• Comments View
  • Bollards are located in the walkway of this entrance. The minimum width between the bollards is 157cm.

You are on Level Change (Waterfront Bridge Entrance). Skip to the next section.

Level Change (Waterfront Bridge Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading up to and going over the bridge.
• The ramp or slope is permanent.
• The ramp does have handrails.
• The handrails are on both sides.

You are on Outside Access (Waterfront Side Entrance). Skip to the next section.

Outside Access (Waterfront Side Entrance)

• This information is for the entrance located on the waterfront in between Pizza Hut and T.G.I Friday's.
• There is not level access into the venue.
• There are no doors at this entrance.

You are on Level Change (Waterfront Side Entrance). Skip to the next section.

Level Change (Waterfront Side Entrance)

• There is a ramp or slope to access this service.
• The ramp/slope does bypass the step(s).
• The ramp or slope is located to the right when facing the entrance.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The ramp does not have handrails.
• The width of the ramp or slope is 143cm (4ft 8in).
• There is a / are step(s) to access this area / service.
• The step(s) is / are located to the left when facing the entrance.
• There is / are 4 step(s) to the area / service.
• The step(s) is/are not clearly marked.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is / are medium.
• The steps do have handrails.
• The handrails are on the left going up.

You are on Outside Access (Koblenz Avenue Entrance). Skip to the next section.

Outside Access (Koblenz Avenue Entrance)

• This information is for the entrance located on Koblenz Avenue.
• There is not level access into the venue.
• There are no doors at this entrance.
• The door opening is 282cm (9ft 3in) wide.

You are on Level Change (Koblenz Avenue Entrance). Skip to the next section.

Level Change (Koblenz Avenue Entrance)

• This entrance has easy and moderate slopes, depending on which direction you come from.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service.
• There is not a hearing assistance system.
• Motorised scooters are welcomed in public parts of the venue.

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• Comments View
  • The surfaces within the leisure park vary between block paving and concrete.
  • There are a number of bollards located throughout the leisure park.
  • A number of street lamps are available throughout the leisure park for the external areas.
  • Seating is available throughout the leisure park.
  • Cash machines are available within the leisure park.
  • Bike racks are available within the leisure park.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• Accessible toilets can be found within various venues around the leisure park.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilets can be found within various venues around the leisure park.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Staff do not receive Deaf Awareness training.
• Water bowls for assistance dogs are available.
• There is not a dog toilet or toileting area.
• A member of staff trained in BSL skills is not normally on duty.