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Lewisham Shopping Centre - Ground Floor

Molesworth Street, Lewisham, London, SE13 7HB

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Access Guide

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Getting Here

  • Drive west/north-west on the A20, following it past the Lewisham Police Station and follow it around to the left. Turn left onto Molesworth Street and the shopping centre will be to the left.
  • The shopping centre has a multi-storey car park for customers.
    There are Blue Badge bays on the upper level of every floor, all of which are close to a pedestrian exit into the shopping centre.
    The car park is open from 05:30 to 20:00 Monday to Saturday and from 10:00 to 17:30 on Sunday.
  • There is a bus stop within 150 metres of the shopping centre.
  • There are numerous bus stops surrounding the shopping centre, but the stop served by the most routes is the Lewisham Centre Stop (Stop W).
    The Lewisham Centre Stop (Stop W) is located to the east of the shopping centre and is served by routes 47, 54, 75, 136, 185, 199, 208, N136 and N199.
  • For more information on buses in Lewisham please click here (opens new tab).
  • The nearest railway station is Lewisham.
  • Lewisham Station is located north of the shopping centre off Station Road.
    This station has step-free access.
    There is direct access via lift to platforms 1, 3 and 4 from the subway and step-free access to platform 2 via booking hall and via lift to platform 3.
  • For more information on Lewisham Station (National Rail) please click here (opens new tab).
  • The nearest DLR station is Lewisham.
  • Lewisham DLR Station is approximately 0.2 miles from the shopping centre.
  • For more information on Lewisham DLR Station please click here (opens new tab).

Getting Help and Assistance

  • Guest services associates, Security officers, Cleaning operatives and Car park attendants receive Autism Awareness training.
  • There is a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located in Cornhill Gardens.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Related Access Guides (Lewisham Shopping Centre Parking)

Approach (South East Walk Entrance)

  • The surface of the approach is tarmac.
  • The approach surface is uneven in places.
  • There is a/are fixed bollard(s) on the approach.
  • The minimum width between the bollards/wall is 180cm.
  • The bollard(s) does/do not have a good colour contrast to prevent them being hazardous to visually impaired people.
  • There is step-free access on the approach.

Outside Access (South East Walk Entrance)

  • This information is for the entrance located to the south east of the shopping centre.
  • This entrance gives access to the ground floor of the shopping centre.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Lewisham Shopping'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 140cm.
  • Alternative access at this entrance is via double manual doors which open towards you (pull).
  • The opening width for the manual doors is 150cm.
  • There is not a member of staff available for assistance at this entrance.

Level Change (South East Walk)

  • There is a ramp/slope located just beyond the south east walk entrance.
  • The ramp/slope is used to access the ground floor of the shopping centre.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the left going up.
  • The lighting levels at the ramp/slope are good.

Outside Access (South West Walk Entrance)

  • This information is for the entrance located to the south west of the shopping centre.
  • This entrance gives access to the ground floor of the shopping centre.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Lewisham Shopping'.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 106cm.
  • Alternative access at this entrance is via double manual doors which open towards you (pull).
  • The opening width for the manual doors is 115cm.
  • The ramp/slope is located just beyond the entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are in the centre.
  • The lighting levels at the ramp/slope are good.

Approach (East Mall Entrance)

  • The surface of the approach is stone/concrete tiles.
  • There is a/are fixed bollard(s) on the approach.
  • The minimum width between the bollards/wall is 105cm.
  • The bollard(s) does/do not have a good colour contrast to prevent them being hazardous to visually impaired people.
  • There is step-free access on the approach.

Outside Access (East Mall Entrance)

  • This information is for the entrance located to the east of the shopping centre.
  • This entrance gives access to the ground floor of the shopping centre.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Lewisham Shopping'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.
  • Alternative access at this entrance is via double manual doors which open towards you (pull).
  • The opening width for the manual doors is 168cm.
  • There is not a member of staff available for assistance at this entrance.

Approach (West Mall Entrance)

  • The surface of the approach is stone/concrete tiles.
  • There is a/are fixed bollard(s) on the approach.
  • The minimum width between the bollards/wall is 155cm.
  • The bollard(s) does/do not have a good colour contrast to prevent them being hazardous to visually impaired people.
  • There is step-free access on the approach.

Outside Access (West Mall Entrance)

  • This information is for the entrance located to the west of the shopping centre.
  • This entrance gives access to the ground floor of the shopping centre.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Welcome To Lewisham Shopping Centre'.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 125cm.
  • Alternative access at this entrance is via double manual doors which open towards you (pull).
  • The opening width for the manual doors is 144cm.
  • There are fixed barriers at this entrance.
  • The minimum width between the fixed barriers is 170cm.
  • The bollards do not have an identification band to aid visually impaired people.
  • There is not a member of staff available for assistance at this entrance.

Approach (North East Walk Entrance)

  • The surface of the approach is stone/concrete tiles.
  • The approach surface is uneven in places.
  • There is step-free access on the approach.

Outside Access (North East Walk Entrance)

  • This information is for the entrance located to the north east of the shopping centre.
  • This entrance gives access to the ground floor of the shopping centre.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Lewisham Shopping'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 170cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 140cm.
  • Alternative access at this entrance is via double manual doors which open towards you (pull).
  • The opening width for the manual doors is 178cm.
  • There is not a member of staff available for assistance at this entrance.

Level Change (North East Walk)

  • There is a ramp/slope located just beyond the north east walk entrance.
  • The ramp/slope is used to access the ground floor of the shopping centre.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The lighting levels at the ramp/slope are good.

Approach (North West Walk Entrance)

  • The surface of the approach is stone/concrete tiles.
  • There is a/are fixed bollard(s) on the approach.
  • The minimum width between the bollards/wall is 165cm.
  • The bollard(s) does/do not have a good colour contrast to prevent them being hazardous to visually impaired people.
  • There is step-free access on the approach.

Outside Access (North West Walk Entrance)

  • This information is for the entrance located to the north west of the shopping centre.
  • This entrance gives access to the ground floor of the shopping centre.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Lewisham Shopping'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 134cm.
  • Alternative access at this entrance is via double manual doors which open towards you (pull).
  • The opening width for the manual doors is 148cm.
  • There is not a member of staff available for assistance at this entrance.

Level Change (North West Walk)

  • There is a ramp/slope located just beyond the north west walk entrance.
  • The ramp/slope is used to access the ground floor of the shopping centre.
  • The gradient of the ramp/slope is slight.
  • The lighting levels at the ramp/slope are good.

Lift (Car Park - North Square)

  • There is a lift for public use.
  • The lift is located to the north of the car park.
  • There are 2 other lifts in this location.
  • The other lifts have very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1, 2, 3, 4 and 5.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 100cm (3ft 3in).
  • The dimensions of the lift are 203cm x 120cm (6ft 8in x 3ft 11in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Lift (Car Park - Central Square)

  • There is a lift for public use.
  • The lift is located to the centre of the car park.
  • There is 1 other lift in this location.
  • The other lift has very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1, 2, 3, 4 and 5.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is fair.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 104cm (3ft 5in).
  • The dimensions of the lift are 206cm x 120cm (6ft 9in x 3ft 11in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Step(s) (Car Park - North Square)

  • There is a/are step(s) located to the north of the car park.
  • The step(s) is/are used to access all levels of the car park and the ground floor of the shopping centre.
  • There is/are 15+ step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 19cm.
  • The going of the step(s) is/are not between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

Shopping Centre Internal Area(s)

  • Digital wayfinders are not available.
  • Overhead signs are provided to aid wayfinding.
  • Information posts are provided to aid wayfinding.
  • Dementia friendly signs are provided to aid wayfinding.
  • The type of flooring in this area is tiles and laminate.
  • There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The following types of seating can be found in this area; metal benches and chairs without armrests.
  • There are some centrally located kiosks or shops along walkways in this area.
  • The lighting levels are varied.
  • Background music is played in this area.
  • Background music is played throughout the shopping centre.
  • There is an events area which is located in the central square of the shopping centre.
  • There is step free access in this area.

Guest Services Counter (Information Desk)

  • The counter is located in the centre square of the shopping centre.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is 117cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • There is not a digital wayfinders touchscreen at the counter.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The type of flooring in this area is tiles.
  • There is not a waiting area close to the counter.

Accessible Toilet(s)

  • There is an/are accessible toilet(s) for public use.
  • This accessible toilet is located to the left of the west mall entrance, before you enter the shopping centre.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is provided.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from security.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door has a closer and maybe difficult for some to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 150cm x 215cm (4ft 11in x 7ft 1in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has not got a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 75cm (2ft 6in).
  • The transfer space is obstructed by waste bins.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 107cm (3ft 6in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 95cm (3ft 1in).
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 105cm (3ft 5in).
  • There is not an opposite transfer toilet in this location.
  • The opposite transfer cubicle has very similar or identical specifications.
  • Comments View
    • The toilet areas are attended to by male and female attendants.

Parent and Baby Room

  • There is a parent and baby room for public use.
  • The parent and baby room is located to the left of the west mall entrance, before you enter the shopping centre.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial and written text signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 95cm (3ft 1in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 80cm.
  • The wash basin tap type is push.
  • There is/are not chair(s) in the parent and baby room.
  • There is a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • The female and male toilet facilities that were surveyed are located to the left of the west mall entrance, before you enter the shopping centre.
  • There is step-free access to the female and male toilet(s).
  • There is pictorial signage on or near the toilet door.
  • There is a lowered urinal available in the male toilet(s).
  • The height of the lowered urinal is 50cm.
  • There are no vertical wall-mounted grab rails at the lowered urinal.
  • The lowered urinal does contrast visually with the wall.
  • There is not sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is a lowered wash basin available.
  • The height of the lowered wash basin is 70cm.
  • There are no vertical wall-mounted grab rails at the lowered wash basin.
  • The wash basin(s) tap type is push.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
  • Comments View
    • The toilet areas are attended to by male and female attendants.