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The Galleria - Multi-Storey Car Park

Comet Way, Hatfield, Hertfordshire, AL10 0XR

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Access Guide

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COVID-19 Information

  • The information in this section was taken in October 2020.
  • The Galleria opening times remain as normal but are subject to change due to any new COVID19 measures please check the Galleria website before you set off.
    Please check on the Galleria website for stores individual opening hours.
  • An external queuing system (with social distancing markings) has been introduced outside the North ground level entrance near Choice.
  • To assist in social distancing measures the following entrances/exits will be open:
    The multi-storey car park into main mall entrances;
    North ground level main mall entrance/exit (there is now one entrance door by the Choice store and one exit by the ex Sega store);
    South ground level main mall entrance/exit (there will be one entrance door near TK Maxx and one exit door by the ex Nike store unit);
    The undercroft area's entrance and exit doors (by McDonalds/Burger King are open but only as a walk through route towards the main mall, taking you outside onto the footpath next to the Plaza car park in order to access the bridge from the undercroft area, as per previously).
  • Additional staff are positioned to entrances during peak times.
  • Additional hand sanitising stations have been installed at all entrances and around the mall.
  • The introduction of hand sanitising stations may reduce the manoeuvring space in lobby areas.
  • There is currently a capacity limit of 2000, should the centre reach capacity, a one in one out policy will be implemented.
  • A one way system has been introduced on the malls to assist with social distancing and people are now asked to use the lift to go up only and the stairs to go down only.
  • Signage is available to ensure people keep to the left in corridors.
    Markings have been added to the floor to assist with social distancing and signs have been put up on the mall to remind people to keep 2 metres apart.
  • There is a protective screen at the customer services desk.
  • All toilets are open but are subject to change should COVID 19 measures enhance. On busy times the toilets are staffed with a one in one out policy.
  • Changing facilities are all open but are subject to change should COVID 19 measures enhance.
  • Face coverings and "givemespace lanyards" are available from the customer services desk should a customer be exempt from wearing a mask.
  • The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
  • For more information on the 'We're Good to Go' Industry Standard please click here.

Getting Here

Getting Help and Assistance

  • British Sign Language interpreters cannot be provided on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The place of safety is located in a void unit on the lower level.
    Customers who would like to use this space need to visit the customer service desk beforehand.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs, motorised wheelchairs and mobility scooters.
  • To obtain mobility aids please contact the venue on 01707 278 301 or book in advance.
  • Please note when hiring a scooter or wheelchair, ID is required (proof of address) or your disabled badge.

Multi-Storey Car Park

  • The shopping centre does have its own parking facilities.
  • The car park is located off the service road.
  • The car park type is multi-storey.
  • The car park does have a height restriction barrier.
  • The maximum height of the restriction barrier is 198cm (6ft 6in).
  • The car park does not have a barrier control system.
  • The car park surface is concrete.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge parks bays are located on level 3.
  • There are parking charges for the car park.
  • Parking is free for Blue Badge holders.
  • To see the parking charges please click here (opens new tab).
  • Payment machines are located inside the building.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • There is not a/are not clearly marked drop-off point(s).

Multi-Storey Designated Parking Level (3 and Lower Level 4)

  • There is/are 23 designated Blue Badge parking bay(s) on this level.
  • The Blue Badge bay(s) is/are clearly marked.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 372cm x 547cm (12ft 2in x 17ft 11in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Clearly marked/signposted parent and child parking bays are available on this level.
  • There is/are 25 designated Parent and Child bays parking bay(s) on this level.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Payment machines are located in the shopping centre.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • The pedestrian exit on this level gives access to the upper level of the shopping centre.
  • The route to the pedestrian exit is accessible to a wheelchair user unaided.
  • It may be necessary to cross the path of moving vehicles between some of the Blue Badge parking bays and the pedestrian exit on this level.
  • The pedestrian exit is clearly visible from the car park.
  • There are marked walkways on this level to make routes safer for pedestrians.
  • The surface on the approach to the pedestrian exit is concrete.
  • The nearest designated Blue Badge parking bay is approximately 5m from the level 3 shopping entrance.
  • Digital wayfinders are not available.

Car Park Pedestrian Exit

  • This information is for the pedestrian exit located on level 3 of the car park.
  • The pedestrian exit is clearly signed.
  • The pedestrian exit is clearly signed with 'Welcome To Galleria'.
  • There is step-free access at this exit.
  • There is a dark mat or floor marking at this exit that might be perceived as a hole.
  • There are no doors at this exit.
  • The width of the door opening is 208cm.
  • There is a small lip on the threshold of the exit, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically (away from you).
  • The automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 81cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 90cm.
  • There is a small lip on the threshold of the exit, with a height of 2cm or below.
  • There are bollards at this exit.
  • The minimum width between the bollards is 143cm.
  • The bollards do have an identification band to aid visually impaired people.
  • Digital wayfinders are not available.

Lift (Lower/Upper Level Shops and Car Park)

  • There is a lift for public use.
  • Signs indicating the location of the lift are clearly visible from the entrance.
  • There are 2 other lifts in this location.
  • The other lift has very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 3, 5 and 6.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 109cm (3ft 7in).
  • The dimensions of the lift are 167cm x 196cm (5ft 6in x 6ft 5in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Other Floors

  • Stairs can be used to access other floors.
  • There are manual, heavy, double doors to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are G, 1, 2, 3, 4, 5 and 6.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on the right going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

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