Access Guide

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Getting Here

The Galleria is located in the centre of Hatfield, just off the A1 between junctions 3 and 4.
If coming from junction 3 follow the A1001 northwards.
If coming from junction 4 follow the A1001 southwards.
There are 3 car parks at The Galleria. 2 of which are open-air and 1 is multi-storey.
There are several Blue Badge bays in each car park.
There is a bus stop within 150 metres of the shopping centre.
The nearest bus stop is located on Cavendish Way, approximately 0.2 miles from The Galleria.
For more information on Bus timelines please click here (opens new tab).
The nearest railway station is Hatfield.
Hatfield Station is approximately 1.6 miles from the venue.
For more information on Hatfield Station (National Rail) please click here (opens new tab).
For more information on Thameslink Railway please click here (opens new tab).

British Sign Language interpreters cannot be provided on request.
There is not an assistance dog toilet or toileting area at the venue/nearby.
There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
The place of safety is located in a void unit on the lower level.
Customers who would like to use this space need to visit the customer service desk beforehand.
Water bowls for assistance dogs are available.
There are mobility aids available.
The mobility aids available include wheelchairs, motorised wheelchairs and mobility scooters.
To obtain mobility aids please contact the venue on 01707 278 301 or book in advance.
Please note when hiring a scooter or wheelchair, ID is required (proof of address) or your disabled badge.

The shopping centre does have its own parking facilities.
The car park is located off the service road.
The car park type is multi-storey.
The car park does have a height restriction barrier.
The maximum height of the restriction barrier is 198cm (6ft 6in).
The car park does not have a barrier control system.
The car park surface is concrete.
There is a/are Blue Badge parking bay(s) available.
The Blue Badge parks bays are located on level 3.
There are parking charges for the car park.
Parking is free for Blue Badge holders.
To see the parking charges please click here (opens new tab).
Payment machines are located inside the building.
The route from the car park to the entrance is accessible to a wheelchair user unaided.
There is not a/are not clearly marked drop-off point(s).

There is/are 23 designated Blue Badge parking bay(s) on this level.
The Blue Badge bay(s) is/are clearly marked.
The dimensions of the designated Blue Badge parking bay(s) surveyed are 372cm x 547cm (12ft 2in x 17ft 11in).
There is a 120cm hatched zone around the Blue Badge parking bay(s).

Parent and Child Parking View
- Clearly marked/signposted parent and child parking bays are available on this level.
- There is/are 25 designated Parent and Child bays parking bay(s) on this level.
Paying View
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment term signs do make it clear if parking charges apply to Blue Badge holders.
- Payment machines are located in the shopping centre.
- There is a payment machine at a convenient height for wheelchair users.
- There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
Access from the Car Park View
- The pedestrian exit on this level gives access to the upper level of the shopping centre.
- The route to the pedestrian exit is accessible to a wheelchair user unaided.
- It may be necessary to cross the path of moving vehicles between some of the Blue Badge parking bays and the pedestrian exit on this level.
- The pedestrian exit is clearly visible from the car park.
- There are marked walkways on this level to make routes safer for pedestrians.
- The surface on the approach to the pedestrian exit is concrete.
- The nearest designated Blue Badge parking bay is approximately 5m from the level 3 shopping entrance.
- Digital wayfinders are not available.

This information is for the pedestrian exit located on level 3 of the car park.
The pedestrian exit is clearly signed.
The pedestrian exit is clearly signed with 'Welcome To Galleria'.
There is step-free access at this exit.
There is a dark mat or floor marking at this exit that might be perceived as a hole.
There are no doors at this exit.
The width of the door opening is 208cm.
There is a small lip on the threshold of the exit, with a height of 2cm or below.
There is a second set of doors.
The door(s) open(s) automatically (away from you).
The automatic door(s) is/are push pad or push button activated.
The push pad or push button is 81cm from floor level.
The door(s) is/are single width.
The width of the door opening is 90cm.
There is a small lip on the threshold of the exit, with a height of 2cm or below.
There are bollards at this exit.
The minimum width between the bollards is 143cm.

Pedestrian Exit View
- The bollards do have an identification band to aid visually impaired people.
- Digital wayfinders are not available.

There is a lift for public use.
Signs indicating the location of the lift are clearly visible from the entrance.
There are 2 other lifts in this location.
The other lift has very similar/identical specifications.
The lift is a standard lift.
A member of staff does not need to be notified for use of the lift.
The floors which are accessible by this lift are 3, 5 and 6.
Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
Lift doors do contrast visually with lift lobby walls.
The external controls for the lift are within 90cm - 110cm from the floor.
The colour contrast between the external lift controls and the control plate is good.
The colour contrast between the external lift control plate and the wall is good.
The clear door width is 109cm (3ft 7in).
The dimensions of the lift are 167cm x 196cm (5ft 6in x 6ft 5in).
There are no separate entry and exit doors in the lift.
There is a mirror to aid reversing out of the lift.
There is not a list of floor services available within the lift.
The lift does have a visual floor indicator.
The lift does have an audible announcer.
The controls for the lift are within 90cm - 120cm from the floor.
There is not a hearing loop system.
The lift does have Braille markings.
The lift does have tactile markings.
The lighting levels in the lift are good.

Stairs can be used to access other floors.
There are manual, heavy, double doors to enter and exit the stairwell on all floors.
The floors which are accessible by stairs are G, 1, 2, 3, 4, 5 and 6.
There are 15+ steps between floors.
The height of the step(s) is/are between the recommended 15cm and 18cm.
The going of the step(s) is/are between the recommended 30cm and 45cm.
The steps are clearly marked.
There is a/are handrail(s) at the step(s).
The steps have a handrail on the right going up.
Handrails are at the recommended height (90cm-100cm).
Handrails do cover the flight of stairs throughout its length.
Handrails are easy to grip.
Handrails do not extend horizontally beyond the first and last steps.
There is a landing.
Clear signs indicating the facilities on each floor are provided on landings.
The lighting levels at the steps are good.