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Trinity Leeds - Customer Service Lounge

Albion Street, Leeds, LS1 5AT

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Access Guide

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Opening Times

  • Monday 09:00 - 20:00.
  • Tuesday 09:00 - 20:00.
  • Wednesday 09:00 - 20:00.
  • Thursday 09:00 - 20:00.
  • Friday 09:00 - 20:00.
  • Saturday 09:00 - 20:00.
  • Sunday 11:00 - 17:00.

Getting Here

  • Trinity Leeds is located in Leeds City Centre. From the M1 and M62 take the M621 towards Leeds City Centre. Take junction 4 onto the A61, signed Harrogate and Leeds C (N & E). Continue along the A61 and take the left lane marked for A639. Bear left onto the A639 and take the left lane marked A61, A63, A64, A639W. Bear left onto the A61 (Hunslett Road). Stay in the left lane and bear left at the traffic lights to continue along the A61. After approximately 280m, at the traffic lights, continue straight ahead and continue along the A61 (Hunslett Road). Continue along the A61 for approximately 135m and proceed straight ahead at the traffic lights. Move across to the centre lane and continue along the A61 for a further 268m to the next traffic lights. Proceed straight ahead and move to the right lane. After approximately 98m take the right filter lane to the traffic lights. At the traffic lights turn right onto Meadow Lane. Stay in the right lane and continue along Meadow Lane and then move to the left lane after approximately 100m. Continue along Meadow Lane and bear left onto Leeds Bridge (Bridge End). Take the right lane and continue straight ahead onto Briggate. Take the left lane and take the 2nd left onto Boar Lane. Trinity Leeds is located on the left after approximately 87m.
  • Trinity Leeds Car Park is located on Swinegate.
  • There is a bus stop within 150 metres of the shopping centre.
  • There are a number of bus stops outside Trinity Leeds on Boar Lane.
  • For more information on bus timetables and ticket information please click here (opens new tab).
  • The nearest railway station is Leeds.
  • Leeds Station is approximately 0.1 mile (3 minute walk) from the shopping centre.
  • For more information on train timetables and ticket information please click here (opens new tab).
  • For more information on National Rail please click here (opens new tab).

Getting Help and Assistance

  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The Quiet Room.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact Customer Service Lounge before your visit.

Related Access Guides (Trinity Leeds Parking)

Customer Service Lounge

  • The Customer Service Lounge is located on the west side of the first floor, opposite H&M.
  • The Customer Service Lounge provides mobility aids for the shopping centre.
  • The Customer Service Lounge operates a Collect+ service.

Escalator(s) (Lower Ground Floor East)

  • Wayfinding signage is provided for escalators.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are LG and G.
  • The escalator(s) steps are clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • The lighting levels at the escalator(s) are good.
  • There is/are 1 escalator area(s) on the east side of the lower ground floor.

Escalator(s) (Ground Floor East)

  • Wayfinding signage is provided for escalators.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are G and 1.
  • The escalator(s) steps are clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • The lighting levels at the escalator(s) are good.
  • There is/are 1 escalator area(s) on the east side of Trinity Leeds.

Lift (East Lifts)

  • There is a lift for public use.
  • The lift is located to the right as you enter via the Boar Lane lift entrance.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 5m (5yd 1ft) from the Boar Lane lift entrance.
  • There is 1 other lift in this location.
  • The other lift has very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are B, LG, G and 1.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 197cm x 138cm (6ft 6in x 4ft 6in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The controls for the lift are within 81cm - 106cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting levels in the lift are good.

Customer Service Lounge Entrance

  • The Customer Service Lounge entrance is located on the first floor.
  • The entrance is clearly marked 'Customer Service Lounge'.
  • There is level access into the Customer Service Lounge.
  • The width of the entrance area is 523cm.

Reception (Customer Service Lounge)

  • The reception point is located Customer Service Lounge reception.
  • The reception point is approximately 2m (2yd 7in) from the Customer Service Lounge entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is 115cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section of the counter is 75cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • Clipboards can be provided to anyone who is unable to use the desk.
  • There is not a hearing assistance system at the reception point.
  • The type of flooring in the reception area is laminate.
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The following types of seating can be found in this area; chairs with armrests.
  • There is sufficient space for a wheelchair user to use the waiting area.

Reception (Collect+ Counter)

  • The reception point is located to the centre left of the Customer Service Lounge.
  • The reception point is approximately 6m (6yd 1ft) from the Customer Service Lounge entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is 95cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system at the reception point.
  • The type of flooring in the reception area is laminate.
  • Comments View
    • The Collect+ counter shares the waiting area with the Customer Service Lounge.

Accessible Toilet(s)

  • The nearest accessible toilet(s) is/are located on the first floor of Trinity Leeds.

Standard Toilet(s)

  • The nearest standard toilet(s) is/are located on the first floor of Trinity Leeds.

Related Access Guides (Trinity Leeds)