You are on Opening Times (Westgate Oxford). Skip to the next section.

Opening Times (Westgate Oxford)

• Monday 10:00 - 20:00.
• Tuesday 10:00 - 20:00.
• Wednesday 10:00 - 20:00.
• Thursday 10:00 - 20:00.
• Friday 10:00 - 20:00.
• Saturday 09:00 - 20:00.
• Sunday 11:00 - 17:00.

You are on Getting Here. Skip to the next section.

Getting Here

• Westgate Oxford is located in the heart of Oxford city and is accessed via the A420.
  Major roads in the Oxford area are the A34 and A40, which have links to the M40 motorway.
• Westgate has an underground car park across two floors.
  There are 50 Blue Badge bays and 32 Parent & Baby parking spaces.
  If you drive into the city, please follow the Westgate signs or direct your sat-nav to Thames Street (OX1 1SL).
  Parking is limited at Westgate, so it is recommended to use Park and Ride for your journey into central Oxford.
• For more information on road travel and traffic news please click here (opens new tab).
• For more information onhttps://www.oxfordmail.co.uk/li/traffic.in.Oxford please click here (opens new tab).
• There is a bus stop within 150 metres of the shopping centre.
• Whether you're travelling from nearby or further afield, there are a variety of buses that travel to the city centre from in and around Oxfordshire.
  Buses in Oxford cover surrounding towns and villages including Abingdon, Bicester, Carterton, Wantage, Banbury and many more.
• For more information on Oxford Buses please click here (opens new tab).
• For more information on Stagecoach Buses please click here (opens new tab).
• The nearest railway station is Oxford.
• Oxford Station is approximately 0.5 mile from Westgate Oxford.
  There are regular services to and from Didcot Parkway, London Marylebone and London Paddington.
  The station also serves Reading, Manchester Piccadilly, Newcastle, Banbury and Hereford.
  There is step-free access to all platforms.
• For more information on Oxford Station - National Rail please click here (opens new tab).
• For more information on rail travel and times please click here (opens new tab).
• For more information on Great Western Railway please click here (opens new tab).
• The following link is for Blue Badge parking bays on roads surrounding Westgate Oxford.
• To view the web page described above click here (opens in new tab).

You are on Related Access Guides (Westgate Oxford Parking). Skip to the next section.

Related Access Guides (Westgate Oxford Parking)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Westgate Oxford - Car Park link (new tab) - click here

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• for further information on services and facilities at Westgate Oxford please click here (new tab).
• Guest services associates receive Autism Awareness training.
• There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information
• British Sign Language interpreters cannot be provided on request.
• Guest Services Associates do receive training in escorting visually impaired people.
• In-house training at the beginning of their service with Westgate Oxford.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include motorised wheelchairs, mobility scooters and wheelchairs.
• To obtain mobility aids please contact Shopmobility on 01865 263 630.

You are on Access Point (Castle Street). Skip to the next section.

Access Point (Castle Street)

• This information is for the access point located on Castle Street.
• This access point gives access to Turn Again Lane (South Arcade and Social Street Food).
• The access point is clearly signed.
• This access point sign says 'Westgate'.
• There is step-free access at this access point.
• There are bollards at this access point.
• The minimum width between the bollards is 97cm.

Collapse all Expand all

• Access Point View
  • The bollards do have an identification band to aid visually impaired people.
• Ramp/Slope View
  • There is a slope with a very easy incline.

You are on Access Point (Greyfriars Place). Skip to the next section.

Access Point (Greyfriars Place)

• This information is for the access point located on Greyfriars Place.
• This access point gives access to Turn Again Lane (South Parade and Social Street Food).
• The access point is clearly signed.
• This access point sign says 'Westgate'.
• There is step-free access at this access point.
• There are bollards at this access point.
• The minimum width between the bollards is 91cm.

Collapse all Expand all

• Access Point View
  • The bollards do have an identification band to aid visually impaired people.

You are on Access Point (Speedwell Street). Skip to the next section.

Access Point (Speedwell Street)

• This information is for the access point located on Speedwell Street.
• This access point gives access to Leiden Square.
• The access point is clearly signed.
• This access point sign says 'Westgate'.
• There is step-free access at this access point.
• There are bollards at this access point.
• The minimum width between the bollards is 100cm.

Collapse all Expand all

• Access Point View
  • The bollards do have an identification band to aid visually impaired people.

You are on Access Point (Norfolk Street). Skip to the next section.

Access Point (Norfolk Street)

• This information is for the access point located on Norfolk Street.
• This access point gives access to Leiden Square.
• The access point is clearly signed.
• This access point sign says 'Westgate'.
• There is step-free access at this access point.
• There are bollards at this access point.
• The minimum width between the bollards is 106cm.

Collapse all Expand all

• Access Point View
  • The bollards do have an identification band to aid visually impaired people.

You are on Access Point (Old Greyfriars Street). Skip to the next section.

Access Point (Old Greyfriars Street)

• This information is for the access point located on Old Greyfriars Street.
• This access point gives access to Trill Mill Lane and Leiden Square.
• The access point is not clearly signed.
• There is ramped/sloped access at this access point.
• There are bollards at this access point.
• The minimum width between the bollards is 116cm.

Collapse all Expand all

• Access Point View
  • The bollards do have an identification band to aid visually impaired people.
• Ramp/Slope View
  • The ramp/slope is located beyond the access point.
  • The gradient of the ramp/slope is slight.

You are on Internal Area(s) (Leiden Square). Skip to the next section.

Internal Area(s) (Leiden Square)

• Digital wayfinders are not available.
• Information posts are provided to aid wayfinding.
• The type of flooring in this area is stone.
• The following types of seating can be found in this area; metal benches.
• There are some centrally located kiosks or shops along walkways in this area.
• The lighting levels are good.
• Background music is not played in this area.
• There is step free access in this area.

You are on Internal Area(s) (South Arcade). Skip to the next section.

Internal Area(s) (South Arcade)

• Digital wayfinders are not available.
• Information posts are provided to aid wayfinding.
• The type of flooring in this area is stone.
• The following types of seating can be found in this area; wooden benches.
• The lighting levels are good.
• Background music is not played in this area.
• There is step free access in this area.

You are on Lift (Car Park). Skip to the next section.

Lift (Car Park)

• There is a lift for public use.
• The lift is located in the car park lobbies.
• There are 2 other lifts in this location.
• The other lifts have very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are levels -2, -1, G, UG and 2.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 130cm (4ft 3in).
• The dimensions of the lift are 210cm x 190cm (6ft 11in x 6ft 3in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Lift (Castle Street - Church Lane). Skip to the next section.

Lift (Castle Street - Church Lane)

• There is a lift for public use.
• The lift is located next to the Westgate - Church Lane access point on Castle Street.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are ground level and upper ground level.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 145cm x 145cm (4ft 9in x 4ft 9in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Lift (South Arcade). Skip to the next section.

Lift (South Arcade)

• There is a lift for public use.
• The lift is located on South Arcade, towards Middle Square.
• Signs indicating the location of the lift are not available from the entrance.
• There is 1 other lift in this location.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are ground level, upper ground level and level 2 (Roof Terrace).
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 137cm x 240cm (4ft 6in x 7ft 10in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Escalator(s) (Car Park to Leiden Square). Skip to the next section.

Escalator(s) (Car Park to Leiden Square)

• Wayfinding signage is provided for escalators.
• The escalators go both up and down.
• The floors which are accessible by escalator(s) are levels -2, -1 and ground level (Leiden Square).
• The escalator(s) steps are clearly marked.
• The foot and head of the escalator(s) are not clearly marked.
• The lighting levels at the escalator(s) are good.

Collapse all Expand all

• Comments View
  • There is a bollard at the foot of the escalators going up and a bollard at the head of the escalators going down.

You are on Escalator(s) (Leiden Square Ground to Leiden Square Upper Ground). Skip to the next section.

Escalator(s) (Leiden Square Ground to Leiden Square Upper Ground)

• Wayfinding signage is provided for escalators.
• The escalators go both up and down.
• The floors which are accessible by escalator(s) are Leiden Square Ground and Leiden Square Upper Ground.
• The escalator(s) steps are clearly marked.
• The foot and head of the escalator(s) are not clearly marked.
• The lighting levels at the escalator(s) are good.
• There is a bollard at the foot of the escalators going up and a bollard at the head of the escalators going down.

You are on Escalator(s) (Middle Square). Skip to the next section.

Escalator(s) (Middle Square)

• Wayfinding signage is provided for escalators.
• The escalators go both up and down.
• The floors which are accessible by escalator(s) are Middle Square Ground and Middle Square Upper Ground.
• The escalator(s) steps are clearly marked.
• The foot and head of the escalator(s) are not clearly marked.
• The lighting levels at the escalator(s) are good.
• There is a bollard at the foot of the escalators going up and a bollard at the head of the escalators going down.

You are on Accessible Toilet(s) (South Parade). Skip to the next section.

Accessible Toilet(s) (South Parade)

• There is an/are accessible toilet(s) for public use.

Collapse all Expand all

• Location and Access View
  • This accessible toilet is located on South Parade.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is not provided.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 150cm x 230cm (4ft 11in x 7ft 7in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 75cm (2ft 6in).
  • The transfer space is obstructed by a waste bin.
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is not a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is not a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 87cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
  • The toilet seat colour contrast is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.
• The nearest standard toilet(s) is/are located in the toilet area of the Roof Terrace (Level 2).

You are on Related Access Guides (Westgate Oxford). Skip to the next section.

Related Access Guides (Westgate Oxford)

• Westgate Oxford - Centre Management link (new tab) - click here
• Westgate Oxford - Roof Terrace link (new tab) - click here
• Westgate Oxford - Shopmobility link (new tab) - click here
• Westgate Oxford - Upper Ground Level link (new tab) - click here
• Westgate Social link (new tab) - click here