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Westgate Social

Westgate, Oxford, OX1 1TR

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Access Guide

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Opening Times (Westgate Social)

  • Monday 10:00 - 22:00.
  • Tuesday 10:00 - 22:00.
  • Wednesday 10:00 - 22:00.
  • Thursday 10:00 - 22:00.
  • Friday 09:00 - 22:00.
  • Saturday 10:00 - 22:00.
  • Sunday 11:00 - 19:00.

Getting Here

Getting Help and Assistance

  • for further information on services and facilities at Westgate Oxford please click here (new tab).
  • Guest services associates receive Autism Awareness training.
  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information
  • British Sign Language interpreters cannot be provided on request.
  • Guest Services Associates do receive training in escorting visually impaired people.
  • In-house training at the beginning of their service with Westgate Oxford.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include motorised wheelchairs, mobility scooters and wheelchairs.
  • To obtain mobility aids please contact Shopmobility on 01865 263 630.

Related Access Guides (Westgate Oxford Parking)

Entrance (Ground Floor - South Arcade)

  • This information is for the entrance located on Middle Square.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'STREETFOOD'.
  • There is step-free access at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 168cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a slope with a very easy incline.

Outside Access (Castle Street)

  • This information is for the entrance located on Castle Street.
  • This entrance gives access to Westgate Social Food Hall.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'WESTGATE SOCIAL'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 125cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 1 step(s).
    • The step(s) is/are clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 14cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
  • Comments View
    • Access is level if you access the entrance from the left.

Food Hall/Area (Westgate Social)

  • The food hall/area is located off Middle Square - Ground Floor Westgate.
  • The food hall/area can be accessed using the Castle.
  • The access point to the food hall/area is located off Middle Square.
  • There is step-free access to the food hall/area.
  • There is step-free access within the food hall/area.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is tiles.
  • This area does play background music.
  • The lighting levels are varied.
  • There are a number of independent food counters located around the food hall/area.
  • The type of food, services, facilities and menus will vary depending on the individual food outlets.
  • The height of the food and drink counter(s) is/are medium height (77cm - 109cm).
  • There is not a low section at the food and drink counter(s) with a height of 76cm or below.
  • There is not a hearing assistance system at the food and drink counter(s).
  • Food and/or drinks can be brought to the table.
  • There is a shared seating area.
  • There is not a priority table for wheelchair users.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The nearest table is approximately 5m from the entrance/opening.
  • The distance between the floor and the lowest table is 69cm.
  • The distance between the floor and the highest table is 73cm.
  • The standard height for tables is 72cm.
  • Additional facilities available within the food hall/area include; an accessible toilet, standard toilets and a parent and baby room.
  • Comments View
    • There is a baby food counter with sink (91cm high) located within Westgate Social.

Accessible Toilet(s) (Westgate Social)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located in the toilet area at the rear of Westgate Social.
    • This accessible toilet is approximately 36m (39yd 1ft) from the Westgate Social entrance (Middle Square).
    • There is step-free access to the accessible toilet.
    • Clear wayfinding signage for the toilet(s) is provided.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door has a closer and maybe difficult for some to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 154cm x 220cm (5ft 1in x 7ft 3in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 85cm (2ft 9in).
    • The transfer space is obstructed by a waste bin.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and open waste paper bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 88cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Standard Toilet(s) (Westgate Social)

  • Standard toilet facilities are available.
  • The female and male toilet facilities that were surveyed are located in the toilet area at the rear of Westgate Social.
  • The female and male toilets are approximately 40m (43yd 2ft) from the Westgate Social entrance (Middle Square).
  • There is step-free access to the female and male toilet(s).
  • There is pictorial signage on or near the toilet door.
  • There is not a lowered urinal available in the male toilet(s).
  • An ambulant toilet with wall-mounted grab rails is available.
  • There are horizontal grab rails on both sides of the seat.
  • There is a lowered wash basin available.
  • The height of the lowered wash basin is 70cm.
  • There are no vertical wall-mounted grab rails at the lowered wash basin.
  • The wash basin(s) tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

Parent and Baby Room (Westgate Social)

  • There is a parent and baby room for public use.
  • The parent and baby room is located in the toilet area at the rear of Westgate Social.
  • The parent and baby room is approximately 42m from the Westgate Social entrance (Middle Square).
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 94cm (3ft 1in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 84cm.
  • The wash basin tap type is lever.
  • There is/are not chair(s) in the parent and baby room.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.

Related Access Guides (Westgate Oxford)