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Westwood Cross

Margate Road, Broadstairs, Kent, CT10 2BF

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Access Guide

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Overview

  • About View
    • This is a retail park.
    • Outdoor areas are partially sheltered.
    • There a customer/guest information point available.
    • The information point is located on the upper floor of the Management Suite.
    • The information point has a hearing assistance system.
    • A play area for children is available.
    • The play area is located near Primark, off Antolin Way.
    • The play area does not have any equipment with adaptations.
    • View information on opening times.
  • Parking and Public Transport View
  • Getting Help and Assistance View
    • Seating is available.
    • There is a portable hearing assistance system.
    • You can borrow or hire the following equipment: a manual wheelchair.
    • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
    • The designated safe space is located between Lovisa and Next.
    • This venue offers a quiet shopping experience.
    • To support a more inclusive environment, no mall music is played on Wednesdays and Sundays (please note that individual retailers may still play music in-store).
    • British Sign Language interpreters can be provided on request.
    • Staff are aware of basic Makaton sign language to assist visitors.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • The toilets with adaptations are located outside centre management and on the first floor of the management suite.
    • The transfer space varies between toilets with adaptations.
    • Female and male step-free standard toilet facilities are located on the first floor of the management suite.
  • Changing Facilities View
    • Parent and baby changing facilities are located on the first floor of the management suite.

Parking

  • Car Park View
    • The car park is located at the front of the shopping centre off the A256.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 90 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 220cm (width) x 470cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 120cm.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • This route has uneven surfaces and bollards.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • Parking is free for all users.
  • Electric Vehicle Charging Points View
    • There are no electric vehicle charging points designated for Blue Badge holders.
    • There are 14 electric vehicle charging points.
    • The dimensions of the surveyed electric vehicle charging bay are 220cm (width) x 460cm (depth).
    • The controls are at a suitable height for a wheelchair user.
    • The nozzle holster is at a suitable height for a wheelchair user.
    • You do not need an online account to use the charging point.
    • Payment can be made with a credit/debit card (contactless) and via an app.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located outside Grosvenor Casino.
    • There is a dropped kerb without tactile paving from the drop-off point.
    • There is a taxi pick-up point outside the M&S Foodhall.

Getting Around

  • Access View
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: the bus stops from the pathway outside AirHop.
  • Circulation View
    • There are no doors to open along circulation routes.
    • Access throughout may include uneven surfaces, bollards and permanent physical obstructions.
    • The contrast between the walls and floor varies between low and high along circulation routes.
    • Some flooring is patterned.
    • There may be background noise.
    • Wayfinding signage is provided.
    • The colour, design and typeface of signage is consistent throughout.
    • Seating available in the walkways includes: benches.

Outdoor Spaces

  • About View
    • The following is available in this area: a playground.
  • Getting Around View
    • There are no footpaths.
    • Surface types include: rubber.
    • There is seating available for people to rest.
    • There is step-free level access throughout all areas.
  • Playground View
    • The playground is accessed via a gate.
    • The width of the opening is 102cm.
    • Some of the play equipment is within easy reach for seated and standing users and users of different heights.
    • The following play experiences are available: rocking, rotating, climbing, balancing, crawling, viewing and social play (e.g. water or sand pits, talk tubes, hopscotch, roundabouts, see-saws).
    • Routes around the play equipment are firm and even.
    • Routes around the play equipment are at least 150cm wide.

Room (The Hub)

  • The room is located opposite the car park, between Next and Lovisa.
  • The distance from Next is 6m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There are double manual doors.
  • The doors open away from you.
  • The doors require effort to open.
  • One of the doors was locked at the time of the survey.
  • The locked door can be opened on request.
  • The width of the opening is 80cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There is step-free level access throughout.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: chairs without armrests.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Entrance (Customer Facilities and Centre Management)

  • This entrance is located at the front of the centre management building.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double manual doors.
  • The doors are permanently held open.
  • The width of the opening is 180cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There is a push pad or push button to exit at a height of 117cm.

Lift (Customer Facilities and Centre Management)

  • The lift surveyed is located directly beyond the entrance.
  • The distance from the entrance is 4m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • Standard Lift View
    • The ground and first floors can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The external lift control buttons have tactile markings.
    • The control buttons have a high colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 80cm.
    • The internal dimensions of the lift are 115cm (width) x 145cm (depth).
    • The internal lift control buttons have tactile markings.
    • The control buttons have a high colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a visual floor indicator, an audible announcer and a mirror to aid reversing.
    • Lighting levels were even at the time of the survey.

Stairs (Customer Facilities and Centre Management)

  • The stairs are located beyond the entrance, on the left.
  • The ground and first floors can be accessed by these stairs.
  • There are handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Centre Management - First Floor - Right Hand Transfer)

  • Location View
    • The toilet surveyed is located on the first floor of the management suite.
    • The distance from the lift is 6m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is Braille, tactile, pictorial and written text signage on or near the door.
    • The door is push pad activated.
    • The height of the push pad is 95cm.
    • The door opens outwards and has a high colour contrast.
    • The width of the opening is 90cm.
    • The door has a locking handle.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 325cm (width) x 270cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 78cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the transfer side.
    • There is no horizontal grab rail for the toilet.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 85cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 75cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 114cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a low colour contrast.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 100cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.
    • There is a wall mounted height adjustable bench in the facility with a length of 178cm.
    • There is an overhead powered hoist which covers all areas of the facility.

Parent and Baby Room / Feeding Room (Centre Management - First Floor)

  • The room is located on the first floor of the management suite.
  • The distance from the lift is 8m.
  • The most accessible route to the room has step-free level access.
  • Doors are held open along the most accessible route.
  • There is Braille, tactile, pictorial and written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 90cm.
  • The door has a high colour contrast.
  • Internally the door has a high colour contrast.
  • The height of the baby change facility when in use is 100cm.
  • There is also a wash basin, a hand dryer, an emergency alarm, a mirror and a shelf in the room.
  • The wash basin has a push tap.
  • The room has a nappy/incontinence items bin.
  • Seating available in this room includes: armchairs.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey.

Entrance (Centre Management Reception)

  • This entrance is located on the first floor of centre management, to the left when exiting the lift.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is an intercom at a height of 116cm.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 88cm.
  • The door has a high colour contrast.

Reception (Centre Management)

  • Location View
    • The reception is located on the first floor of the management suite.
    • The distance from the lift is 5m.
  • Route View
    • The most accessible route to the reception has step-free level access.
    • There is a manual door along the most accessible route.
  • Access View
    • There is step-free level access to the reception.
    • The height of the reception desk is 120cm.
    • There is a lowered section at the desk.
    • The height of the lowered section is 76cm.
    • The reception has windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • There is a clearly signed portable hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • The height of the touchscreen display ranges from 99cm to 112cm from the floor.
    • There is no (or very little) background noise in this area.
    • Lighting levels were even at the time of the survey.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs with armrests and armchairs.
    • Furniture available in this area includes: coffee tables.