You are on Overview. Skip to the next section.

Overview

Collapse all Expand all

• About View
  • View information on opening times.
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is not a public car park nearby.
  • There is on-street Blue Badge Bay parking and on-street standard parking.
  • The nearest train station is London Cannon Street.
  • This station has step-free access.
  • The nearest underground station is St. Paul's.
  • The nearest bus station is New Change/Cannon Street.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is no main entrance for the building.
  • There are 3 other entrances.
  • 1 of the other entrances has step-free level access.
  • 2 of the other entrances have step-free access via slope.
  • There is step-free level access throughout all areas.
  • There are no doors along circulation routes.
  • Floors LG, G, and 1 can be accessed via a standard lift and escalator.
• Getting Help and Assistance View
  • Seating is available.
  • There is a fixed hearing assistance system.
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

Collapse all Expand all

• Toilet Facilities View
  • There are 2 toilets with adaptations.
  • The toilets with adaptations are located on the lower ground floor and Level 1.
  • All toilets with adaptations have a right hand transfer space.
  • Ambulant toilet facilities are located within the male and female standard toilets.
  • Female and male step-free standard toilet facilities are located on the lower ground floor and Level 1.
• Changing Facilities View
  • Parent and baby changing facilities are located on the lower ground floor and Level 1.
• Washroom and Shower Facilities View
  • Standard washroom facilities are located on the lower ground floor and Level 1.

You are on Parking. Skip to the next section.

Parking

Collapse all Expand all

• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Parking View
  • On-street designated Blue Badge parking and standard parking is available.
  • The on-street designated Blue Badge parking bays are located on Watling Street and Bread Street.
  • The Blue Badge bays have faded markings.

You are on Getting Inside. Skip to the next section.

Getting Inside

• The approach to the building is step-free and level.
• The most accessible entrance surveyed was located off Watling Street.
• This entrance gives access to the shopping centre.
• There is step-free level access at the most accessible entrance.
• There is no main entrance for the building.
• There are 3 other entrances.
• 1 of the other entrances has step-free level access.
• 2 of the other entrances have step-free access via slope.
• The approaches to all of the entrances have bollards.

You are on Access Point (Watling Street). Skip to the next section.

Access Point (Watling Street)

Collapse all Expand all

• Access Point View
  • This access point is located off Watling Street.
  • The approach to the access point has bollards.
  • The access point is clearly signed.
  • There is step-free level access at the access point.
  • There is an open gap at this access point.
  • The width of the opening is more than 200cm.

You are on Getting Around. Skip to the next section.

Getting Around

Collapse all Expand all

• Access View
  • There is step-free access between floors via lift.
  • There is step-free level access throughout walkways.
• Circulation View
  • There are no doors to open along circulation routes.
  • The contrast between the walls and floor varies between low and high along circulation routes.
  • Some flooring is shiny.
  • There is background noise which varies depending on the time of day.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signage is consistent throughout.
  • Lighting levels vary due to the size of the space.

You are on Parent and Baby Room / Feeding Room (Lower Ground Floor). Skip to the next section.

Parent and Baby Room / Feeding Room (Lower Ground Floor)

• The room is located on the lower ground floor, at the rear of the shopping centre and on the left.
• The distance from the lift is 16m.
• The most accessible route to the room has step-free level access.
• Doors are held open along the most accessible route.
• There is pictorial signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door.
• The door opens towards you.
• The door requires effort to open.
• The width of the opening is 86cm.
• The door has a high colour contrast.
• Internally the door has a high colour contrast.
• The height of the baby change facility when in use is 85cm.
• There is also a wash basin, a paper towel dispenser and a mirror in the room.
• The wash basin has a sensor tap.
• The room has a waste bin and a nappy/incontinence items bin.
• The walls and floor have a medium colour contrast.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Toilet with Adaptations (Lower Ground Floor - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Lower Ground Floor - Right Hand Transfer)

Collapse all Expand all

• Location View
  • The toilet surveyed is located on the lower ground floor, at the rear of the shopping centre and on the left.
  • The distance from the lift is 19m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • Doors are held open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door requires effort to open.
  • The width of the opening is 84cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door, with a medium colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 149cm (width) x 220cm (depth).
  • There is not room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 82cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a medium colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a medium colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a medium colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet has a padded backrest.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a medium colour contrast.
  • The toilet roll holder is 99cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a medium colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 103cm from the floor.
  • There is a wall mounted towel dispenser.
  • The towel dispenser can be reached when seated on the toilet.
  • The towel dispenser has a medium colour contrast.
  • The towel dispenser is 103cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is a long mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a waste bin and a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a medium colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Lift (Shopping Centre). Skip to the next section.

Lift (Shopping Centre)

• The lift surveyed is located in the centre of the venue, to the left of the escalators.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

Collapse all Expand all

• Standard Lift View
  • Floors LG, G, and 1 can be accessed by this lift.
  • The lift door has a medium colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 1600kg.
  • The external lift control buttons have tactile markings.
  • The control buttons have a medium colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 119cm.
  • The internal dimensions of the lift are 192cm (width) x 162cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a low colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator, an audible announcer, an intercom hearing assistance system and a mirror to aid reversing.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Lift (Madison Bar and Roof Terrace). Skip to the next section.

Lift (Madison Bar and Roof Terrace)

• The lift surveyed is located in the centre of the venue.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

Collapse all Expand all

• Standard Lift View
  • Floors LG, G, 1, and 6 can be accessed by this lift.
  • The lift door has a low colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 2000kg.
  • The external lift control buttons have tactile markings.
  • The control buttons have a low colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 119cm.
  • The internal dimensions of the lift are 166cm (width) x 230cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a low colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator, an audible announcer and an intercom hearing assistance system.
  • There are other lifts available at this location which are of a similar size.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located in the centre of the shopping centre and at the New Change Road entrance.
• Floors LG, G, and 1 can be accessed by escalator.
• The steps are unmarked.
• The foot (bottom) and head (top) of the escalators are not clearly marked.
• Lighting levels vary due to the size of the space.

You are on Stairs. Skip to the next section.

Stairs

• The stairs are located in the centre of the shopping centre.
• Floors LG and G can be accessed by these stairs.
• There are handrails on both sides.
• The handrails are not easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is between 30cm-45cm.
• Lighting levels vary due to the size of the space.

You are on Parent and Baby Room / Feeding Room (Level 1). Skip to the next section.

Parent and Baby Room / Feeding Room (Level 1)

• The room is located behind the lifts and to the left.
• The distance from the lift is 44m.
• The most accessible route to the room has step-free level access.
• Doors are held open along the most accessible route.
• There is pictorial signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door.
• The door opens away from you.
• The door requires effort to open.
• The width of the opening is 85cm.
• The door has a high colour contrast.
• Internally the door has a high colour contrast.
• The height of the baby change facility when in use is 88cm.
• There is also a wash basin, a paper towel dispenser and a mirror in the room.
• The wash basin has a sensor tap.
• The room has a waste bin and a nappy/incontinence items bin.
• Seating available in this room includes: chairs without armrests.
• The walls and floor have a medium colour contrast.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Toilet with Adaptations (Level 1 - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Level 1 - Right Hand Transfer)

Collapse all Expand all

• Location View
  • The toilet surveyed is located behind the lifts and to the left.
  • The distance from the lift is 43m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • Doors are held open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door requires effort to open.
  • The width of the opening is 85cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door, with a medium colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 151cm (width) x 220cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 83cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a medium colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a medium colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a medium colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet has a padded backrest.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a medium colour contrast.
  • The toilet roll holder is 100cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a medium colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 107cm from the floor.
  • There is a wall mounted towel dispenser.
  • The towel dispenser can be reached when seated on the toilet.
  • The towel dispenser has a medium colour contrast.
  • The towel dispenser is 102cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is a long mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a waste bin and a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 105cm and 140cm from the floor.
  • The walls and floor have a medium colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Entrance (Office). Skip to the next section.

Entrance (Office)

• This entrance is located off New Change Road.
• The entrance area is not clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 109cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.
• There is a second set of double automatic doors.
• The doors open by sliding.
• The width of the opening is 113cm.
• The doors have a low colour contrast.

You are on Reception (Office). Skip to the next section.

Reception (Office)

Collapse all Expand all

• Location View
  • The reception is located ahead and to the left as you enter via the automatic doors.
  • The distance from the entrance is 14m.
• Route View
  • The most accessible route to the reception has a slight slope.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access to the reception.
  • The height of the reception desk is 110cm.
  • There is a lowered section at the desk, but it was obstructed at the time of the survey.
  • The height of the lowered section is 77cm.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There may be background noise in this area.
  • Some flooring is shiny and patterned.
  • There is deep pile carpet in some areas.
  • Lighting levels vary due to the use of large glazed walls.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: sofas.
  • Seating is fixed.