You are on Overview. Skip to the next section.

Overview

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• About View
  • Services and facilities available in the venue include: shopping, eating, and entertainment.
  • View information on opening times.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest train station is Cardiff Central.
  • This station has step-free access.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • The most accessible entrance is the main entrance.
  • There are more than 10 other entrances.
  • More than 5 of the other entrances have step-free level access.
  • 1 of the other entrances has step-free access via very easy slope.
  • 1 of the other entrances has stepped access.
  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via slopes: the Guest Services counter.
  • Doors are held open along circulation routes.
  • The ground and first floors can be accessed via a standard lift, escalator and stairs.
• Getting Help and Assistance View
  • Seating is available.
  • There is not a hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair, an electric wheelchair and a mobility scooter.
  • Additional equipment which can be borrowed or hired includes: Sensory backpacks.
  • View more information on borrowing or hiring equipment (opens new tab).
  • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
  • The designated safe space is located on Level 2, near the Management Centre.
  • British Sign Language can be provided virtually on request.
  • The alternative formats documents can be provided in include: large print (on request).
  • There is not a water bowl available for assistance dogs.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 10 toilets with adaptations.
  • The toilets with adaptations are located on levels 0 and 1, within the east side of the shopping centre.
  • The transfer space varies between toilets with adaptations.
  • Ambulant toilet facilities are located in the female and male standard toilets on levels 0 and 1, within the east side of the shopping centre.
  • Female and male step-free standard toilet facilities are located on levels 0 and 1, within the east side of the shopping centre.
  • Gender neutral step-free standard toilet facilities are located on levels 0 and 1, within the east side of the shopping centre.
• Changing Places Facilities View
  • Changing Places facilities are located on level 0, within the east side of the shopping centre.
• Changing Facilities View
  • Parent and baby changing facilities are located on levels 0 and 1, within the east side of the shopping centre.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located off Mary Ann Street.
  • The car park is multi-storey.
  • The car park surface consists of tarmac.
  • The height of the restriction barrier is 215cm.
  • There are 10+ designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 202cm (width) x 462cm (depth).
  • There is a marked zone to both sides but not at the rear.
  • The width of the marked zone is 159cm.
  • The nearest designated bay is 13m from the lift.
  • The most accessible route from the Blue Badge parking has a slight slope.
  • Doors are held open along the most accessible route.
• Charges and Restrictions View
  • Parking is not free for all users, including Blue Badge holders.
  • Payment machines are located in the lift lobby of the car park.
  • There is a payment machine with controls at a suitable height for a wheelchair user.
  • There is a level manoeuvring space for a wheelchair user in front of the payment machine (185cm x 210cm).
• Electric Vehicle Charging Points View
  • There are no electric vehicle charging points designated for Blue Badge holders.
  • There are 8 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 200cm (width) x 479cm (depth).
  • The controls are not at a suitable height for a wheelchair user.
  • The nozzle holster is at a suitable height for a wheelchair user.
  • An online account is required to use the charging point.
  • Payment can be made via an app.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Getting Inside. Skip to the next section.

Getting Inside

• The approach to the building is step-free and level.
• The most accessible entrance surveyed was on The Hayes.
• This entrance gives access to Level 0 of the shopping centre.
• There is step-free level access at the most accessible entrance.
• There are more than 10 other entrances.
• More than 5 of the other entrances have step-free level access.
• 1 of the other entrances has step-free access via very easy slope.
• 1 of the other entrances has stepped access.

You are on Entrance (The Hayes). Skip to the next section.

Entrance (The Hayes)

• This entrance is located on The Hayes.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There is a single automatic door, which is push pad activated.
• The height of the push pad is 94cm.
• The door opens away from you.
• The width of the opening is 110cm.
• There is a small lip on the threshold of the opening.
• The door has a low colour contrast.
• There is a push pad or push button to exit at a height of 90cm.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access View
  • There is step-free access between floors via lift.
  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via slopes: the Guest Services counter and the toilets, on Level 0.
• Circulation View
  • There are no doors to open along circulation routes.
  • Access throughout may include pillars and permanent physical obstructions.
  • The contrast between the walls and floor varies between low and high along circulation routes.
  • Some flooring is shiny and patterned.
  • There is background noise.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signage is consistent throughout.
  • Seating available in the walkways includes: benches.
  • Lighting levels vary due to the size of the space.

You are on Toilet with Adaptations (Level 0 - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Level 0 - Left Hand Transfer)

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• Location View
  • The toilet surveyed is located on Level 0, within the food court, next to the entrance on Bridge Street.
• Route View
  • The most accessible route to the toilet has a very easy slope.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 89cm.
  • The door has a twist lock.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door, with a high colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 181cm (width) x 245cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 122cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a medium colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet has a padded backrest.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 88cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a medium colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a medium colour contrast.
  • The soap dispenser is 109cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high colour contrast.
  • The hand dryer is 94cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin.
  • There are no coat hooks.
  • The walls and floor have a medium colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Changing Places (Level 0). Skip to the next section.

Changing Places (Level 0)

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• Location and Access View
  • The Changing Places facility surveyed is located on Level 0, within the food court, next to the entrance on Bridge Street.
  • The Changing Places toilet is in addition to other toilet facilities.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The most accessible route to the Changing Places facility has a very easy slope.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the facility.
  • There is pictorial, written text and 'Not All Disabilities Are Visible' signage on or near the door.
  • A RADAR key is required for access to this facility.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 88cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door, with a high colour contrast.
  • The dimensions of the facility are 269cm (width) x 341cm (depth).
  • There is room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 210cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a medium colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a medium colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a medium colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 87cm from the floor.
• Changing Bench and Hoist Details View
  • The changing bench is wall mounted and height adjustable.
  • The length of the changing bench is 185cm.
  • The facility hoist is powered overhead and accesses all areas.
• Other Facilities View
  • There is a fixed height wash basin.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a medium colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser has a low colour contrast.
  • The soap dispenser is 97cm from the floor.
  • There is not a towel dispenser.
  • A wide paper roll dispenser is not available.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high colour contrast.
  • The hand dryer is 92cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin.
  • There are no coat hooks.
  • A privacy screen is not available.
  • The walls and floor have a medium colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Family Room(s) (Level 0). Skip to the next section.

Family Room(s) (Level 0)

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• Location and Access View
  • The family room is located on Level 0, within the food court, next to the entrance on Bridge Street.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
  • There is step free access into the room(s).
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door(s) for the room(s) is/are not push pad activated.
  • The door is easy to open.
  • There is not a visual fire alarm beacon in the room(s).
  • There is fixed furniture within the room(s).
  • There is sufficient space for a wheelchair user to turn within the room.
  • The following types of seating are available in the Family Room; armchairs.
  • The type of flooring in this family room is vinyl.
  • Floor coverings in the room(s) are even with no trip hazards.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are medium.
• Toilet Facilities View
  • There is not an accessible toilet within the Family Room.
  • There are not standard toilet facilities within the Family Room.
• Baby Changing Facilities View
  • Baby changing facilities are available.
  • The height of the baby change table is 95cm.

You are on Parent and Baby Room / Feeding Room (Level 0). Skip to the next section.

Parent and Baby Room / Feeding Room (Level 0)

• The room is located on Level 0, within the food court, next to the entrance on Bridge Street.
• The most accessible route to the room has a very easy slope.
• Doors are held open along the most accessible route.
• There is pictorial signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door.
• The door opens away from you.
• The door is easy to open.
• The width of the opening is 88cm.
• The door has a high colour contrast.
• Internally the door has a high colour contrast.
• The height of the baby change facility when in use is 89cm.
• There is also a wash basin, a paper towel dispenser and a mirror in the room.
• The wash basin has a lever mixer tap.
• The room has a waste bin and a nappy/incontinence items bin.
• The walls and floor have a medium colour contrast.
• Lighting levels were even at the time of the survey.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located within the east side of the shopping centre.
• The most accessible route to the lift has a very easy slope.
• There are no doors to open along the most accessible route.

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• Standard Lift View
  • Levels 0 to 8 can be accessed by this lift.
  • The lift door has a medium colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 2000kg.
  • The control buttons have a medium colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 108cm.
  • The internal dimensions of the lift are 155cm (width) x 234cm (depth).
  • The internal lift control buttons have tactile and Braille markings.
  • The control buttons have a low colour contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer and a mirror to aid reversing.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There are other lifts available at this location which are of a similar size.

You are on Stairs. Skip to the next section.

Stairs

• The stairs are located within the east side of the shopping centre.
• Levels 0 to 8 can be accessed by these stairs.
• There are permanently held open doors to access the stairwell.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located straight ahead and to the left, after you enter via the main entrance.
• Levels 0 to 1 can be accessed by escalator.
• The steps are unmarked.
• The foot (bottom) and head (top) of the escalators are not clearly marked.
• Lighting levels vary due to the size of the space.

You are on Guest Services (Level 1). Skip to the next section.

Guest Services (Level 1)

• The counter is located on Level 1.
• The distance from the lifts is 31m.
• The most accessible route to the counter has a slight slope.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 99cm.
• There is a lowered section at the counter.
• The height of the lowered section is 81cm.
• There is not a hearing assistance system.
• There may be background noise in this area.
• Some flooring is shiny.
• Lighting levels vary due to the use of large glazed walls.

You are on Toilet with Adaptations (Left Hand Transfer - Level 1). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer - Level 1)

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• Location View
  • The toilet surveyed is located on Level 1, within the food court, next to Escape Hunt and the lifts.
  • The distance from the lifts is 28m.
• Route View
  • The most accessible route to the toilet has a standard lift.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial, written text and 'Not All Disabilities Are Visible' signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 89cm.
  • The door has a twist lock.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door, with a medium colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 152cm (width) x 228cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 83cm (from the side of the toilet pan).
  • There is a wall sensor flush for the toilet.
  • The flush is on the wall above the cistern.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a medium colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a medium colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a medium colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet has a padded backrest, but it is obstructed by the toilet lid.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 88cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a medium colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser can be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 104cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium colour contrast.
  • The hand dryer is 96cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is an unobstructed shelf.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a nappy/incontinence items bin.
  • There are multiple coat hooks.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Quiet Room (Level 2). Skip to the next section.

Quiet Room (Level 2)

• The room is located on Level 2, to the right after you exit the lift.
• The distance from the lifts is 3m.
• The most accessible route to the room has a lift.
• There are no doors to open along the most accessible route.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a key fob/card reader at a height of 94cm.
• There is a single manual door.
• The door opens away from you.
• The door requires effort to open.
• The width of the opening is 97cm.
• The door has a high colour contrast.
• There is step-free level access throughout.
• There is room for a wheelchair user to manoeuvre.
• There is space for an assistance dog to rest.
• The walls and floor colour contrast varies between low and high.
• Seating available in this room includes: armchairs, sofas and benches.
• Some seating is fixed.
• Furniture available in this room includes: tables and coffee tables.
• None of the tables are fixed.
• The surface height of the tables/desks is suitable for wheelchair users.
• The clear height under the tables/desks is suitable for wheelchair users.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.
• Lighting levels are adjustable.

You are on Multi-Faith Room (Level 2). Skip to the next section.

Multi-Faith Room (Level 2)

• The room is located on Level 2, to the left after you exit the lift.
• The distance from the lifts is 11m.
• The most accessible route to the room has a lift.
• There is a manual door along the most accessible route.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door.
• The door opens away from you.
• The door requires effort to open.
• The width of the opening is 90cm.
• The door has a high colour contrast.
• There is step-free level access throughout.
• There is room for a wheelchair user to manoeuvre.
• There is space for an assistance dog to rest.
• Some flooring is shiny.
• The walls and floor colour contrast varies between low and high.
• Seating available in this room includes: chairs with armrests and benches.
• Some seating is fixed.
• There is not a hearing assistance system.
• Additional facilities/services include: ritual washing facilities.
• There is no (or very little) background noise in this room.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.