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Lee Valley VeloPark

Queen Elizabeth Olympic Park, 51 Abercrombie Road, Stratford, E20 3AB

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Access Guide

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Overview

  • About View
    • Facilities available in the venue include: Café, Gym, Studios, Velodrome Track, Mountain Bike Track, BMX Track, Road Track and Velodrome Spectator Seating.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via a slight ramp at the most accessible entrance.
    • The most accessible entrance is also the main entrance.
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: tiered seating.
    • The following areas have step-free access via ramps: the Velodrome Track.
    • There are manual doors along circulation routes.
    • Floors LG, G, and 1 can be accessed via a standard lift.
  • Getting Help and Assistance View
    • Seating is available.
    • There is not a hearing assistance system.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 8 toilets with adaptations.
    • The toilets with adaptations are located next to the male and female changing rooms and on the concourse next to the café.
    • The transfer space varies between left and right in the toilets with adaptations.
    • Ambulant toilet facilities are located within the standard toilets on the concourse.
    • Female and male step-free standard toilet facilities are located next to the male and female changing rooms and track side.
  • Changing Facilities View
    • Changing facilities with adaptations are located within the toilets with adaptations.
    • Standard changing facilities are located along the corridor.
    • Parent and baby changing facilities are located on the concourse, next to the café.

Parking

  • Car Park View
    • The car park is located off Abercrombie Road.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 10 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 380cm (width) x 565cm (depth).
    • There are no hatched/marked zones.
    • The most accessible route from the Blue Badge parking has step-free level access.
  • Charges and Restrictions View
    • Parking is free for all users.
    • Parking must be registered at the reception.
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.

Entrance (Ground Floor)

  • This entrance is located at the front of the building.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 275cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high colour contrast.
  • There is a second set of double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 250cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high colour contrast.

Reception

  • Location View
    • The reception is located ahead as you enter.
    • The distance from entrance is 2m.
  • Route View
    • The most accessible route to the reception has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access to the reception.
    • The height of the reception desk is 109cm.
    • There is a lowered section at the desk.
    • The height of the lowered section is 76cm.
    • The reception has windows which may affect the ability of someone to lip read.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • The height of the touchscreen display ranges from 92cm to 105cm from the floor.
    • There is background noise in this area which varies depending on the time of day.
    • Lighting levels were even at the time of the survey.
    • There are security barriers with a wider opening which open automatically.

Getting Around

  • Access View
    • There is step-free level access throughout walkways.
  • Circulation View
    • There are manual doors along circulation routes.
    • The contrast between the walls and floor varies between low and high along circulation routes.
    • Some flooring is shiny.
    • There is no (or very little) background noise.
    • Wayfinding signage is provided.
    • The colour, design and typeface of signage is consistent throughout.
    • Lighting levels vary due to the size of the space.

Lift (Concourse and Café)

  • The lift surveyed is located next to reception.
  • The distance from the main entrance is 10m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • Standard Lift View
    • Floors G and 1 and blocks 128, 210 and 155 can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The external lift control buttons have tactile markings.
    • The control buttons have a high colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 128cm.
    • The internal dimensions of the lift are 210cm (width) x 155cm (depth).
    • The internal lift control buttons have tactile markings.
    • The control buttons have a low colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer and a mirror to aid reversing.
    • Lighting levels were even at the time of the survey.
    • There are other lifts available at this location which are of a similar size.

Stairs (Concourse and Café)

  • The stairs are located next to reception.
  • Floors G and 1 can be accessed by these stairs.
  • There is a permanently held open door to access the stairwell.
  • There are handrails on both sides, which are within reach.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 15cm.
  • The depth of the steps is between 30cm-45cm.
  • Lighting levels vary due to the use of large glazed walls.

Eating and Drinking (Café 42 Degrees)

  • Location and Access View
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
  • Order and Payment View
    • This area has a counter where food and drink can be ordered.
    • The service counter was surveyed.
    • The counter is located off the concourse.
    • There is step-free level access to the counter.
    • The height of the counter is 116cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 85cm.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 116cm.
    • The payment machine is portable.
  • Service View
    • Full table service is not available.
    • Menus types include: countertop.
    • The following are available: drinking straws.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor colour contrast varies between low and high.
    • Some flooring is shiny.
    • Seating available in this area includes: chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.

Toilet with Adaptations (Concourse Level - Right Hand Transfer)

  • Location View
    • The toilet surveyed is located opposite block 127.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 93cm.
    • The door has a lever twist lock.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 150cm (width) x 220cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 82cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 47cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 89cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 70cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 95cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 105cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a long mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There is one coat hook.
    • The walls and floor have a low colour contrast.
    • Lighting levels were even at the time of the survey.

Changing Area

  • Changing Area View
    • The female and male changing area was surveyed.
    • The changing area surveyed is located along the main corridor.
    • The most accessible route to the changing area has step-free level access.
    • There are manual doors along the most accessible route.
    • There is step-free level access into the changing area.
    • There is a single manual door.
    • The door opens away from you.
    • The door requires effort to open.
    • The width of the opening is 85cm.
    • The door has a high colour contrast.
    • There is a second, single manual door.
    • The door requires effort to open.
    • The width of the opening is 94cm.
    • The door has a high colour contrast.
    • Internally the door has a high colour contrast.
    • Facilities in this area include: showers and a changing bench.
  • Shower Facilities View
    • There is step-free level access to the shower facilities.
    • There is a fixed shower head.
    • The shower controls are twist turn mixer.
    • There is a flip-down shower seat.
    • The shower seat is 46cm from the floor.
    • There are grab rails for the shower.
    • The grab rails for the shower have a high colour contrast.
    • There are dropdown rails for the shower.
    • The dropdown rails for the shower have a high colour contrast.

Toilet with Adaptations (Changing Area - Right Hand Transfer)

  • Location View
    • The toilet surveyed is located next to male changing area.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are manual doors along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a low colour contrast.
    • The door requires effort to open.
    • The width of the opening is 90cm.
    • The door has a lever twist lock.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 235cm (width) x 225cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 160cm (from the side of the toilet pan).
    • There is a lever flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 46cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 90cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 70cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 90cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 90cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a long mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin.
    • There is one coat hook.
    • The coat hook is 145cm from the floor.
    • The walls and floor have a low colour contrast.
    • Lighting levels were low at the time of the survey.
  • Shower Facilities View
    • There is a wheel in shower in the cubicle.
    • There is room for a wheelchair user to manoeuvre in the shower.
    • There is no emergency alarm.
    • There is a fixed shower head and a separate detachable shower head.
    • The shower controls are lever mixer.
    • There is a flip-down shower seat.
    • The shower seat is 47cm from the floor.
    • There are grab rails for the shower.
    • The grab rails for the shower have a high colour contrast.
    • There are dropdown rails for the shower.
    • The dropdown rails for the shower have a high colour contrast.
    • There is also a separate flip down seat for dry changing.

Gym

  • The gym is located along the rear corridor.
  • There is step-free level access into the gym.
  • There are double manual doors.
  • The doors open towards you.
  • The doors require effort to open.
  • The width of the opening is 240cm.
  • The doors have a high colour contrast.
  • There is a second, single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 85cm.
  • The door has a high colour contrast.
  • There is step-free level access throughout.
  • There are no doors along circulation routes.
  • There is room for a wheelchair user to manoeuvre.
  • The gym is staffed at specific times.
  • Some flooring is shiny.
  • The walls and floor colour contrast varies between low and high.
  • There is clear manoeuvring space between equipment (150cm x 150cm).
  • Equipment includes free weights, cable resistance machines and arm cycles.
  • There is not a hearing assistance system.
  • There is background noise in this room.
  • Lighting levels vary due to the use of large glazed walls.

Access To (BMX, Road and Mountain Bike)

  • The Road Track, BMX Track and Mountain Bike trails are located on the outside of the main building.
  • The most accessible route has step-free level access.
  • Doors are held open along the most accessible route.

Lift (Ground Floor to the Track)

  • The lift surveyed is located along the ground floor corridor.
  • The most accessible route to the lift has step-free level access.
  • Doors are held open along the most accessible route.
  • Standard Lift View
    • The ground floor and the track can be accessed by this lift.
    • The lift door has a low colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The external lift control buttons have tactile markings.
    • The control buttons have a low colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 120cm.
    • The internal dimensions of the lift are 150cm (width) x 230cm (depth).
    • The internal lift control buttons have tactile markings.
    • The control buttons have a low colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a visual floor indicator, an audible announcer and a mirror to aid reversing.
    • Lighting levels were low at the time of the survey.

Stairs (Ground Floor to the Track)

  • The stairs are located directly after reception.
  • The ground floor and the track can be accessed by these stairs.
  • There are handrails on both sides and also a central handrail.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 15cm.
  • The depth of the steps is between 30cm-45cm.
  • Lighting levels were low at the time of the survey.

Access To (Track Area)

  • The most accessible route has ramped and stepped access.
  • The ramp bypasses the steps.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide.
  • There are handrails on both sides.
  • There are 17 steps.
  • There are handrails on both sides and also a central handrail.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 15cm.
  • The depth of the steps is between 30cm-45cm.
  • There are no doors to open along the most accessible route.
  • There is also a steep slope to access the track itself.