Access Guide

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Leeds Building Society Branch Information

For opening times and services available in this branch, please visit the Belfast branch page on the Leeds Building Society website.
This branch is located in/on a main shopping street/area.
The main shopping street/area is pedestrianised.
There is not a colleague trained in British Sign Language.
The branch does have a magnifying glass available.
The branch does have a signature guide available.
The alternative formats documents can be provided in include; Braille on request and large print on request.
There is a/are hearing assistance system(s) available.

Public Transport View
- There is not a bus stop within approximately 150m of the branch.
- The nearest train station is Great Victoria Street.
Parking View
- There are no parking facilities available at the branch.
Comments View
- The nearest parking facility is Q-Park Victoria Square.

There is step-free access throughout the branch.
The type of flooring in the branch is carpet and laminate.
There is some flooring in the branch which includes patterns or colours which could be confusing or look like steps or holes to some people.
The lighting levels are good.
There is a seating area available in the branch.
Seating in the branch includes; chairs with wheels but no armrests and chairs with no armrests.
There is sufficient space for a wheelchair user to use the seating area.

The counter is located ahead as you enter the branch.
The counter is approximately 6m from the entrance.
The counter is clearly visible from the entrance.
There is step-free access to the counter.
There is a clear unobstructed route to the counter.
There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
The counter is placed in front of a background which is patterned.
The lighting levels at the counter are good.
The height of the counter is 101cm.
There is sufficient space to write or sign documents on the counter.
There is not a lowered section of the counter.
There is a hearing assistance system at the counter.
The hearing assistance system is not signed.
Colleagues are not trained to use the system.

There is/are 2 desk(s) in the branch.
The desk(s) is/are located to the right as you enter the branch.
The nearest desk is approximately 3m from the entrance/lift.
The desk(s) is/are not clearly signed.
There is step-free access to the desk(s).
There is a clear unobstructed route to some of the desks.
There are windows, TVs, glazed screens or mirrors at/behind the desk(s) which could adversely affect the ability of someone to lip read.
Some of the desks are placed in front of a background which is patterned.
The lighting levels at the desk(s) are good.
The distance between the floor and the underside of the desk(s) is 70cm.
There is sufficient space to write or sign documents on the desk(s).
All of the desks have clear space under them.
There is a hearing assistance system at the desk(s).
The hearing assistance system(s) is/are not signed.
Colleagues are not trained to use the system.

Comments View
- The desk closest to the counter was not in use at the time of survey due to Covid-19 restrictions (December 2021).

Access to the Room View
- The room surveyed was Manager's Office.
- The Manager's Office is located to the rear left of the branch.
- There is not wayfinding signage for the room.
- There is not clear signage for the room (on or near the door).
- Colleagues can provide assistance getting to the room.
- The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access into the room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 76cm.
- The colour contrast between the external door and wall is high.
- The colour contrast between the internal door and wall is high.
Room Details View
- There is not a hearing assistance system available for the room.
- There is fixed furniture within the room.
- The distance between the floor and the underside of the table is 70cm.
- There is not sufficient space for a wheelchair user to turn within the room.
- A height adjustable desk is not available.
- There are no chairs with armrests on both sides within the room.
- There are no potential trip hazards within the room.
- The colour contrast between the walls and floor is high.
- The lighting levels are good.
Comments View
- There is a small entrance vestibule leading into the Manager's Office which could limit the accessibility.