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Leeds Building Society Branch Information

For opening times and services available in this branch, please visit the Durham branch page on the Leeds Building Society website.
This branch is located in/on a main shopping street/area.
There is not a colleague trained in British Sign Language.
The branch does have a magnifying glass available.
The branch does have a signature guide available.
The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request and different languages on request.
There is a/are hearing assistance system(s) available.

Public Transport and Parking

Public Transport View
- There is a bus stop within approximately 150m of the branch.
- The nearest train station is Durham.
Parking View
- There are no parking facilities available at the branch.

Outside Access

Photos

Entrance View
- This information is for the entrance located in North Road.
- There is external signage.
- The sign(s) is/are located above the branch.
- The branch is clearly signed with 'Leeds Building Society'.
- There is ramped/sloped or stepped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does/do contrast visually with the immediate surroundings.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 97cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Ramp/Slope View
- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is steep.
- The ramp/slope is portable.
- Please contact a colleague for use of the portable ramp.
- There is not a/are not handrail(s) at the ramp.
- The width of the ramp/slope is 95cm.
Step(s) View
- The step(s) is/are located in front of the entrance.
- There is/are 1 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 5cm.
- The depth of the step(s) is/are not between 30cm and 45cm.
- The depth of the step(s) is 2cm.
- There is not a/are not handrail(s) at the step(s).

Branch Internal Access

There is step-free access throughout the branch.
The type of flooring in the branch is carpet and laminate.
There is some flooring in the branch which includes patterns or colours which could be confusing or look like steps or holes to some people.
The lighting levels are good.
There is a seating area available in the branch.
Seating in the branch includes; chairs with no armrests.
There is sufficient space for a wheelchair user to use the seating area.

Transaction Counter

Photos

The counter is located at the rear of the branch.
The counter is approximately 5m from the entrance.
The counter is clearly visible from the entrance.
There is step-free access to the counter.
There is a clear unobstructed route to the counter.
There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
The counter is not placed in front of a background which is patterned.
The lighting levels at the counter are good.
The height of the counter is 100cm.
There is sufficient space to write or sign documents on the counter.
There is not a lowered section of the counter.
There is a hearing assistance system at the counter.
The hearing assistance system is signed.
Colleagues are trained to use the system.

Desk(s)

Photos

There is/are 1 desk(s) in the branch.
The desk(s) is/are located to the right as you enter the branch.
The nearest desk is approximately 2m from the entrance/lift.
The desk(s) is/are not clearly signed.
There is step-free access to the desk(s).
There is a clear unobstructed route to the desk(s).
There are windows, TVs, glazed screens or mirrors at/behind the desk(s) which could adversely affect the ability of someone to lip read.
The desk(s) is/are not placed in front of a background which is patterned.
The lighting levels at the desk(s) are good.
The distance between the floor and the underside of the desk(s) is 70cm.
There is sufficient space to write or sign documents on the desk(s).
All of the desks have clear space under them.
There is a hearing assistance system at the desk(s).
The hearing assistance system(s) is/are signed.
Colleagues are trained to use the system.

Customer Meeting Room(s)

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Access to the Room View
- The room surveyed was Customer Meeting Room.
- Customer Meeting Room is located to the left of the transaction counter.
- There is not wayfinding signage for the room.
- There is not clear signage for the room (on or near the door).
- Colleagues can provide assistance getting to the room.
- The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access into the room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 71cm.
- The colour contrast between the external door and wall is poor.
- The colour contrast between the internal door and wall is poor.
Room Details View
- There is not a hearing assistance system available for the room.
- There is fixed furniture within the room.
- The distance between the floor and the underside of the table is 70cm.
- There is not sufficient space for a wheelchair user to turn within the room.
- A height adjustable desk is not available.
- There are no chairs with armrests on both sides within the room.
- There are no potential trip hazards within the room.
- The colour contrast between the walls and floor is good.
- The lighting levels are good.