Access Guide
Overview
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About
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- There are no toilet facilities.
- View information on opening times.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is a public car park nearby.
- The nearest car park is located on Union Street.
- View information on Jubilee Centre Car Park (opens new tab).
- The nearest train station is Harrogate.
- This station has step-free access.
- The nearest bus station is Harrogate.
- This bus station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free access via a slight slope at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include permanent physical obstructions.
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Getting Help and Assistance
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- Seating is available.
- There is a portable hearing assistance system.
- You can borrow or hire the following equipment: magnifiers and pen grips.
- British Sign Language can be provided virtually on request.
- The alternative formats documents can be provided in include: Braille (on request), large print (on request) and different languages (on request).
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Parking
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Drop-off Point
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- There is not a designated drop-off point available.
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Public Parking
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- There is a public car park located on Union Street.
- The name of the car park is Jubilee Centre Car Park.
- Designated Blue Badge parking bays are available in the car park.
- Electric vehicle charging points are not available in the car park.
Entrance
- This entrance is located to the front of the branch.
- The approach to the entrance has bollards.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via a slope at the entrance.
- The slope has a slight gradient.
- There is a single automatic door, which is push pad activated.
- The height of the push pad is 88cm.
- The door opens away from you.
- The width of the opening is 90cm.
- The door has a low colour contrast.
- There is a push pad or push button to exit at a height of 103cm.
Branch
- There is step-free level access throughout all areas.
- There is a high colour contrast between the walls and floor along circulation routes.
- Access throughout may include moveable physical obstructions.
- There is no (or very little) background noise.
- Area signage is not provided.
- Seating available for customers includes: chairs with armrests.
- Lighting levels were even at the time of the survey.
- There are 3 meeting rooms in this branch.
- Of these meeting rooms, there is step-free access to 3 of them.
Counter
- The counter is located to the rear of the branch.
- The distance from the branch entrance is 7m.
- The most accessible route to the counter has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access to the counter.
- The height of the counter is 100cm.
- There is a lowered section at the counter.
- The height of the lowered section is 75cm.
- There is a portable hearing assistance system which is not clearly signed.
- The hearing assistance system was tested and working at the time of the survey.
- There is no (or very little) background noise in this area.
- Lighting levels were even at the time of the survey.
Room (Meeting Room 1)
- The room is located to the right of the branch entrance.
- The distance from the branch entrance is 3m.
- The most accessible route to the room has step-free level access.
- There are no doors to open along the most accessible route.
- There is no signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door.
- The door opens by sliding.
- The width of the opening is 75cm.
- The door has a low colour contrast.
- There is step-free level access throughout.
- There is not room for a wheelchair user to manoeuvre.
- There is space for an assistance dog to rest.
- The walls and floor have a high colour contrast.
- Seating available in this room includes: chairs with armrests.
- Furniture available in this room includes: desks.
- All of the desks are fixed.
- The surface height of the tables/desks is not suitable for wheelchair users.
- The clear height under the tables/desks is suitable for wheelchair users.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey.
Room (Meeting Room 2)
- The room is located to the right of the branch entrance.
- The distance from the branch entrance is 5m.
- The most accessible route to the room has step-free level access.
- There are no doors to open along the most accessible route.
- There is no signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door.
- The door opens by sliding.
- The width of the opening is 93cm.
- The door has a low colour contrast.
- There is step-free level access throughout.
- There is not room for a wheelchair user to manoeuvre.
- There is not space for an assistance dog to rest.
- The walls and floor have a high colour contrast.
- Seating available in this room includes: chairs with armrests.
- Furniture available in this room includes: desks.
- All of the desks are fixed.
- The surface height of the tables/desks is not suitable for wheelchair users.
- The clear height under the tables/desks is suitable for wheelchair users.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey.