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Leeds Building Society - Solihull

8a Mill Lane, Solihull, B91 3AX

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Access Guide

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Leeds Building Society Branch Information

  • For opening times and services available in this branch, please visit the Solihull branch page on the Leeds Building Society website.
  • This branch is located in/on a main shopping street/area.
  • The main shopping street/area is pedestrianised.
  • There is not a colleague trained in British Sign Language.
  • The branch does have a magnifying glass available.
  • The branch does have a signature guide available.
  • The alternative formats documents can be provided in include; Braille on request, large print on request and different languages on request.
  • There is a/are hearing assistance system(s) available.
  • There is a/are hearing assistance system(s) available for the enquiry desks and meeting rooms.

Public Transport and Parking

  • Public Transport View
    • There is not a bus stop within approximately 150m of the branch.
    • The nearest train station is Solihull.
  • Parking View
    • The branch does not have its own car park.
    • Clearly signed and/or marked on street Blue Badge parking bays are available.
    • The on street Blue Badge parking bay(s) is/are located on Drury Lane.
    • There is not a designated drop off point.

Outside Access

  • Entrance View
    • This information is for the entrance located in Mill Lane.
    • There is external signage.
    • The sign(s) is/are located at the front of the building.
    • The branch is clearly signed with 'Leeds Building Society'.
    • There is not a list of services at the entrance area.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with the immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The entry push pad or push button is 100cm from floor level.
    • The exit push pad or push button is 100cm from floor level.
    • The door(s) is/are single width.
    • The width of the door opening is 89cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • There is a slope with a very slight incline.

Branch Internal Access

  • There is step-free access throughout the branch.
  • The type of flooring in the branch is carpet and laminate.
  • The lighting levels are good.
  • There is a seating area available in the branch.
  • Seating in the branch includes; chairs with armrests.
  • There is sufficient space for a wheelchair user to use the seating area.

Transaction Counter

  • The counter is located in the centre of the branch.
  • The counter is approximately 8m from the entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is 100cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section of the counter is 75cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • The height and depth of the knee recess is 70cm x 50cm.
  • Clipboards can be provided to anyone who is unable to use the counter.
  • There is a hearing assistance system at the counter.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Colleagues are trained to use the system.

Customer Meeting Room(s) (Meeting Room 1)

  • Access to the Room View
    • The room surveyed was Meeting Room 1.
    • Meeting Room 1 is located to the centre left of the branch.
    • There is not wayfinding signage for the room.
    • There is not clear signage for the room (on or near the door).
    • Colleagues can provide assistance getting to the room.
    • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is step free access into the room.
    • The door(s) open(s) by sliding.
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 85cm.
    • The colour contrast between the external door and wall is low.
    • The colour contrast between the internal door and wall is low.
  • Room Details View
    • There is a portable hearing assistance system available for the room.
    • There is some fixed furniture within the room.
    • The distance between the floor and the underside of the table is 70cm.
    • There is not sufficient space for a wheelchair user to turn within the room.
    • Furniture can be moved to allow a turning space for wheelchair users.
    • A height adjustable desk is not available.
    • There is a/are chair(s) with armrests on both sides within the room.
    • There are no potential trip hazards within the room.
    • The colour contrast between the walls and floor is high.
    • The lighting levels are good.

Customer Meeting Room(s) (Meeting Room 2)

  • Access to the Room View
    • The room surveyed was Meeting Room 2.
    • Meeting Room 2 is located to the rear left of the branch.
    • There is not wayfinding signage for the room.
    • There is not clear signage for the room (on or near the door).
    • Colleagues can provide assistance getting to the room.
    • The corridor/walkway leading to the room is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is step free access into the room.
    • The door(s) open(s) by sliding.
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 85cm.
    • The colour contrast between the external door and wall is low.
    • The colour contrast between the internal door and wall is low.
  • Room Details View
    • There is a portable hearing assistance system available for the room.
    • There is some fixed furniture within the room.
    • The distance between the floor and the underside of the table is 70cm.
    • There is not sufficient space for a wheelchair user to turn within the room.
    • Furniture can be moved to allow a turning space for wheelchair users.
    • A height adjustable desk is not available.
    • There is a/are chair(s) with armrests on both sides within the room.
    • There are no potential trip hazards within the room.
    • The colour contrast between the walls and floor is high.
    • The lighting levels are good.

Customer Meeting Room(s) (Managers Office)

  • Access to the Room View
    • The room surveyed was the Managers Office.
    • The Managers Office is located to the centre right of the branch.
    • There is not wayfinding signage for the room.
    • There is not clear signage for the room (on or near the door).
    • Colleagues can provide assistance getting to the room.
    • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is step free access into the room.
    • The door(s) open(s) by sliding.
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 85cm.
    • The colour contrast between the external door and wall is low.
    • The colour contrast between the internal door and wall is low.
  • Room Details View
    • There is a portable hearing assistance system available for the room.
    • There is some fixed furniture within the room.
    • The distance between the floor and the underside of the table is 70cm.
    • There is not sufficient space for a wheelchair user to turn within the room.
    • Furniture can be moved to allow a turning space for wheelchair users.
    • A height adjustable desk is not available.
    • There is a/are chair(s) with armrests on both sides within the room.
    • There are no potential trip hazards within the room.
    • The colour contrast between the walls and floor is high.
    • The lighting levels are good.

Toilet with Adaptations

  • There is not an/are not accessible toilet(s) for public use.

Standard Toilet(s)

  • Standard toilet facilities are not available.