You are on Getting To (Same Day Emergency Care - SDEC - Medical). Skip to the next section.

Getting To (Same Day Emergency Care - SDEC - Medical)

• Same Day Emergency Care (SDEC) - Medical is/are located on the ground floor of the Chancellor's Wing.
• Access to Same Day Emergency Care (SDEC) - Medical is via the Chancellor's Wing main entrance.
• Enter the hospital via the Chancellor's Wing main entrance.
  Proceed ahead towards the left.
  Turn left towards the lifts and Same Day Emergency Care (SDEC) - Medical is immediately ahead.
• There is step free access to Same Day Emergency Care (SDEC) - Medical.
• Same Day Emergency Care (SDEC) - Medical is approximately 24m from the Chancellor's Wing main entrance.
• There are resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Parking (Chancellor's Wing). Skip to the next section.

Parking (Chancellor's Wing)

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• Car Park View
  • The car park is located outside the entrance to Chancellor's Wing.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 17 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 462cm (depth).
  • There is a marked zone to both sides and rear.
  • The width of the marked zone is 131cm.
  • The nearest designated bay is 51m from the Chancellor's Wing entrance.
  • The most accessible route from the Blue Badge parking has a very easy slope.
  • This route has bollards.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • The most accessible route has 2 pedestrian crossings between the nearest Blue Badge Bay and the Chancellor's Wing entrance.
• Charges and Restrictions View
  • This car park is for visitors and Blue Badge holders only.
  • Parking is free for Blue Badge holders but not all users.
• Electric Vehicle Charging Points View
  • Electric Vehicle charging points are not available.
• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Parking View
  • There is a public car park located on the other side of Beckett Street, facing the hospital.
  • The name of the car park is Beckett Street Car Park.
  • Designated Blue Badge parking bays are not available in the car park.
  • Electric vehicle charging points are not available in the car park.
  • There is a taxi rank outside the Chancellor's Wing entrance.

You are on Parking (Multi Storey Car Park). Skip to the next section.

Parking (Multi Storey Car Park)

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• Car Park View
  • The car park is located in the south-west corner of the hospital site.
  • The car park is multi-storey.
  • The car park surface consists of concrete.
  • The height of the restriction barrier is 210cm.
  • There are 20+ designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 228cm (width) x 480cm (depth).
  • There is a marked zone to both sides and rear.
  • The width of the marked zone is 130cm.
  • The nearest designated bay is 19m from the car park lift.
  • The most accessible route from the Blue Badge parking has step-free level access.
  • There is a manual door along the most accessible route.
  • This route has bollards.
• Charges and Restrictions View
  • Parking is free for Blue Badge holders but not all users.
• Electric Vehicle Charging Points View
  • Electric Vehicle charging points are not available.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance (Chancellor's Wing Entrance). Skip to the next section.

Entrance (Chancellor's Wing Entrance)

• This entrance is located towards the southern end of the hospital site, parallel to Beckett Street.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a slope at the entrance.
• The slope has a steep gradient.
• There are double automatic doors.
• The doors are permanently held open.
• The width of the opening is 187cm.
• There is a small lip on the threshold of the opening.
• The doors have a high colour contrast.
• There is a second set of double automatic doors.
• The doors open by sliding.
• The width of the opening is 142cm.
• There is a small lip on the threshold of the opening.
• The doors have a high colour contrast.
• This entrance gives access to floor G of the Chancellor's Wing.
• There are 2 identical inner doors.

You are on Lift (Chancellor's Wing Entrance - Lifts 24 and 25). Skip to the next section.

Lift (Chancellor's Wing Entrance - Lifts 24 and 25)

• The lift surveyed is located on the left after entering the Chancellor's Wing.
• The distance from the Chancellor's Wing entrance is 35m.
• The most accessible route to the lift has step-free level access.
• Doors are held open along the most accessible route.

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• Standard Lift View
  • Floors LG, G, 1, 2 and 3 can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 2000kg.
  • The external lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 130cm.
  • The internal dimensions of the lift are 165cm (width) x 254cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a high colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer and a mirror to aid reversing.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There are other lifts available at this location which are of a similar size.

You are on Entrance (Same Day Emergency Care - SDEC - Main Entrance). Skip to the next section.

Entrance (Same Day Emergency Care - SDEC - Main Entrance)

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• Entrance Details View
  • This information is for the entrance located on the ground floor of the Chancellor's Wing, next to the main lifts.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 115cm (3ft 9in).
  • There is not a hand sanitiser.
  • There is a door release button when exiting.
  • The height of the door release button is 115cm (3ft 9in).
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 163cm.

You are on Entrance (Same Day Emergency Care - SDEC - Exit). Skip to the next section.

Entrance (Same Day Emergency Care - SDEC - Exit)

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• Entrance Details View
  • This information is for the entrance located at the rear right of the department.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 137cm (4ft 6in).
  • There is a door release button when exiting.
  • The height of the door release button is 115cm (3ft 9in).
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 169cm.

You are on Department / Service (Same Day Emergency Care - SDEC - Medical). Skip to the next section.

Department / Service (Same Day Emergency Care - SDEC - Medical)

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• Department / Service Access View
  • The Same Day Emergency Care (SDEC) - Medical is located on the ground floor of the Chancellor's Wing.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 160cm.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • There is level access throughout the department/service.
  • Staff can provide assistance with using any manual doors within the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does not play background music.
  • The lighting levels are good.
• Department / Service Facilities View
  • This department/service has; a main reception, sub waiting areas, consultation rooms, treatment rooms, accessible toilet facilities for everyone and standard toilet facilities.
  • There are 26 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is available on the department/service.
  • There are accessible toilet facilities within the department/service.
  • There are standard toilet facilities within this department/service.
• Comments View
  • There are 2 assessment/treatment rooms with ensuite facilities for infectious patients.

You are on Reception (Same Day Emergency Care - SDEC - Medical). Skip to the next section.

Reception (Same Day Emergency Care - SDEC - Medical)

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• Reception View
  • The reception point is located on the right as you enter the department.
  • The reception point is approximately 7m (7yd 1ft) from the Same Day Emergency Care (SDEC) - Medical entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.

You are on Waiting Room / Area (Sub Wait 1). Skip to the next section.

Waiting Room / Area (Sub Wait 1)

• There is a waiting room / area.
• The waiting room / area is approximately 12m from the Same Day Emergency Care (SDEC) - Medical entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• Some chairs are permanently fixed.
• Some chairs with armrests are available.
• There is ample room for a wheelchair user to manoeuvre.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is a television.
• Subtitles are available.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are good.

You are on Waiting Room / Area (Sub Wait 3). Skip to the next section.

Waiting Room / Area (Sub Wait 3)

• There is a waiting room / area.
• The waiting room / area is approximately 50m from the Same Day Emergency Care (SDEC) - Medical main entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• Some chairs with armrests are available.
• There is ample room for a wheelchair user to manoeuvre.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are good.

You are on Consultation / Treatment Room (Assessment/Treatment). Skip to the next section.

Consultation / Treatment Room (Assessment/Treatment)

• There is / are 26 consultation / treatment room(s) available.
• The name / number of the room surveyed was; 125.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with an open extension leaf.
• The door(s) may be difficult to open.
• The width of the door opening is 134cm (4ft 5in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Assessment/Treatment). Skip to the next section.

Consultation / Treatment Room (Assessment/Treatment)

• There is / are 26 consultation / treatment room(s) available.
• The name / number of the room surveyed was; 122.
• There is level access to the consultation / treatment room.
• There is not a/are not door(s) into the consultation / treatment room.
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is not a chair.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Assessment). Skip to the next section.

Consultation / Treatment Room (Assessment)

• There is / are 26 consultation / treatment room(s) available.
• The name / number of the room surveyed was; 106.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) may be difficult to open.
• The width of the door opening is 88cm (2ft 11in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Toilet with Adaptations (Sub Wait 1 - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Sub Wait 1 - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located on the main corridor, on the right next to sub wait 1.
  • This accessible toilet is approximately 15m from the Same Day Emergency Care (SDEC) - Medical entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial, written text and dementia friendly signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 86cm (2ft 10in).
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 174cm x 217cm (5ft 9in x 7ft 1in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 104cm.
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is low.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and general waste (with lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is not a mirror.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 94cm (3ft 1in).
  • The contrast between the toilet roll holder and the wall is low.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 106cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 115cm (3ft 9in).
  • The contrast between the towel dispenser and the wall is low.
  • There is not a hand dryer.

You are on Toilet with Adaptations (Sub Wait 3 - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Sub Wait 3 - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located at the rear of the department, in front of sub wait 3.
  • This accessible toilet is approximately 48m from the Same Day Emergency Care (SDEC) - Medical main entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 84cm (2ft 9in).
  • The contrast between the internal door and wall is high.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 190cm x 226cm (6ft 3in x 7ft 5in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 125cm.
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is low.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is high.
  • There is not an emergency alarm.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and general waste (with lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is not a mirror.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 94cm (3ft 1in).
  • The contrast between the toilet roll holder and the wall is low.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 105cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 113cm (3ft 8in).
  • The contrast between the towel dispenser and the wall is low.
  • There is not a hand dryer.

You are on Entrance (Standard Toilet Area). Skip to the next section.

Entrance (Standard Toilet Area)

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• Entrance Details View
  • This information is for the entrance located at the rear of the department, to the right of sub wait 3.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 162cm.

You are on Standard Toilet(s) (Sub Wait 3). Skip to the next section.

Standard Toilet(s) (Sub Wait 3)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located at the rear of the department, to the right of sub wait 3.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 7m from the standard toilet area entrance.
  • There is pictorial and written text signage on or near the toilet door.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • The colour contrast between the internal toilet door(s) and wall(s) is high.
  • The colour contrast between the walls and floor is high.
  • The toilet seats have a high visual contrast.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 85cm.
  • The wash basin(s) tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located directly above the wash basin.
  • Lighting levels are good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Parking at St James's University Hospital link (new tab) - click here.
• Entrances at St James's University Hospital link (new tab) - click here.
• Public Toilets at St James's University Hospital link (new tab) - click here.
• Getting To and Around St James's University Hospital link (new tab) - click here.