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Leicester Racecourse - Hospitality

Leicester Road, Oadby, Leicestershire, Leicester, LE2 4AL

Access Guide

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Access To The Betting Hall

  • The Betting Hall is located on the ground floor, at the rear of the Grandstand. There are multiple services within the Betting Hall: betting shop and kiosk, cafe, bar, seating, accessible toilets and standard toilets.
    Nelson Suite is located on the first floor and also access to designated seating and a viewing balcony.
  • The distance from the main entrance (turnstiles) is 100m.
  • The most accessible route has a slight ramp or slope, uneven surfaces, manual doors and doors permanently held open.
  • There is written text signage on or near the entrance.
  • There are double manual doors which are permanently held open.
  • The width of the opening is 150cm.
  • The doors have a high visual contrast.
  • Assistance is available at this entrance.
  • There is an alternative access route to the Betting Hall from the Grandstand.
    The alternative entrance has double, manual doors (which may be held open). There is a steep ramp with handrails on both sides at this entrance.
    There is a further entrance for visitors accessing the Betting Hall internally, via the lift from the upper level. This entrance has a single, manual door that is permanently held open and an opening width of 87cm.

Betting Hall Bar

  • Location and Access View
    • The Betting Hall Bar is located on the left hand side of the Betting Hall.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
  • Service View
    • This area has a bar where drinks can be ordered, colleagues who can provide assistance with ordering and numerous seating options.
    • Full table service is available on request only.
    • Menus are wall-mounted.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The bar was surveyed.
    • The counter is located to the left hand side of the Betting Hall.
    • There is step-free level access to the counter.
    • The height of the counter is 110cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The flooring is shiny and patterned.
    • The walls and floor have a medium visual contrast.
    • Seating available in this area includes: chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area which varies depending on the function/event.
    • Lighting levels vary due to the size of the space.
    • The layout of this area may change, depending on the event.

Punters Cafe (Betting Hall)

  • Location and Access View
    • This cafe is located to the right side of the Betting Hall.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
  • Service View
    • This area has a counter where food and drink can be ordered, colleagues who can provide assistance with ordering and numerous seating options.
    • Full table service is available on request only.
    • Menus are wall-mounted and available on a board.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located to the right side of the betting hall.
    • There is step-free level access to the counter.
    • The height of the counter is 105cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The flooring is shiny and patterned.
    • The walls and floor have a medium visual contrast.
    • Seating available in this area includes: chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area which varies depending on the function/event.
    • Lighting levels vary due to the size of the space.
    • There are double, manual doors to access this area with an opening width of 150cm. The layout of this area may change depending on the event.
      There is additional seating located outside. There is a slight slope down to the Betting Ring from this area.

Premier Room 1

  • The room is located on the ground floor of the Club Suite.
  • The distance from the Club Suite entrance is 5m.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There are double manual doors with a low visual contrast.
  • The doors opens outwards.
  • The doors are easy to open.
  • The width of the opening is 145cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny and patterned.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in the room includes: chairs with armrests, armchairs and sofas.
  • Furniture available in the room includes: coffee tables.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a television with subtitles.
  • There is background noise in this area which varies depending on the function/event.
  • Announcements are in person.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.
  • There is a counter in this room, used for the coffee machine. The counter has a height of 105cm.

Premier Room 2

  • The room is located on the ground floor of the Club Suite.
  • The distance from the Club Suite entrance is 5m.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There are double manual doors with a low visual contrast.
  • The locked door can be opened on request.
  • The doors opens outwards.
  • The doors are easy to open.
  • The width of the opening is 145cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny and patterned.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in the room includes: chairs with armrests, armchairs and sofas.
  • Furniture available in the room includes: coffee tables.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a television with subtitles.
  • There is background noise in this area which varies depending on the function/event.
  • Announcements are in person.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

Executive Box

  • The room is located on the second floor, sharing the same accessible entrance as the Club Suite.
  • The distance from the lift is 10m.
  • The most accessible route to the room has step-free level access, a lift, manual doors and doors permanently held open.
  • There is written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a medium visual contrast.
  • The door opens inwards.
  • The door requires effort to open.
  • The width of the opening is 76cm.
  • There is step-free level access throughout the room.
  • The following areas have stepped access: the veranda.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is patterned.
  • The walls and floor have a low visual contrast.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: tables.
  • The surface heights are suitable for wheelchair users.
  • The clear underside space of the surfaces is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a television with subtitles.
  • There is background noise in this area which varies depending on the function/event.
  • Announcements are audible.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.
  • There are several Executive Boxes on the 1st and 2nd floor.
  • The central boxes can be combined to make a larger box with 2 entrances.
  • There is a sliding door with an opening width of 135cm and stepped access onto the veranda.
  • The layout of this area may change, depending on the event.

The Paddock Pavilion

  • Location and Access View
    • The Paddock Pavilion is located next to the Parade Ring.
    • The most accessible route has a very easy slope, steep ramps or slopes and uneven surfaces.
    • There is step-free access via ramp into this area.
    • The ramp has a steep gradient.
    • The ramp is between 75cm and 150cm wide with no handrails.
    • There are double manual doors with a low visual contrast.
    • The doors are permanently held open.
    • The width of the opening is 140cm.
  • Service View
    • This area has colleagues who can provide assistance with ordering and numerous seating options.
    • Full table service is available on request only.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is background noise in this area which varies depending on the function/event.
    • Lighting levels vary due to the use of large glazed walls.
    • There are 3 sets of double doors to access this area. The doors have an opening width of 140cm and the entrances are ramped.
      The layout of this area may change depending on the event.

Trackside Marquee

  • Location and Access View
    • The Trackside Marquee is a seasonal space that caters for seasonal racing and other events.
    • The most accessible route has slight ramps or slopes and uneven surfaces.
    • There is step-free level access into this area.
  • Service View
    • There is not a hearing assistance system.
  • Seating Area View
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Seating available in this area includes: chairs without armrests.
    • There is background noise in this area which varies depending on the function/event.
    • The layout of this area may change depending on the event.

Other Hospitality

  • There are a number of refreshment concessions with counters that range from 110cm to 148cm high.
  • There is background noise in this area which varies depending on the function/event.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.

Toilet with Adaptations (Club Suite - Left Hand Transfer)

  • Access View
    • The toilet surveyed is located on the ground floor, below the Club Suite.
    • The distance from the entrance is 16m.
    • The most accessible route to the toilet has step-free level access and manual doors.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The door is easy to open.
    • The width of the door opening is 86cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 144cm (width) x 213cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 75cm (from the side of the toilet pan).
    • There is a lever flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a medium visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a medium visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a medium visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 90cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a medium visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 100cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a medium visual contrast.
    • The hand dryer is 113cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 95cm.
    • The walls and floor have a low visual contrast.
    • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Betting Hall - Right Hand Transfer)

  • Access View
    • The toilet surveyed is located to the left, after entering the Betting Hall.
    • The distance from the Betting Hall entrance is 16m.
    • The most accessible route to the toilet has step-free level access and doors permanently held open.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The door is easy to open.
    • The width of the door opening is 86cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 140cm (width) x 195cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 60cm (from the side of the toilet pan).
    • There is a spatula flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 44cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 100cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the right as you face the wash basin.
    • The wash basin grab rail has a low visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 97cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 50cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a medium visual contrast.
    • The hand dryer is 94cm from the floor.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There is one coat hook.
    • The coat hook is 170cm from the floor.
    • The height of the baby change facility when in use is 95cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.

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