You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include 2 theatres and 2 bars.
• Please click here for additional accessibility information.

You are on Opening Times (Theatre). Skip to the next section.

Opening Times (Theatre)

• Opening times do vary depending on performances.

You are on Opening Times (Box Office). Skip to the next section.

Opening Times (Box Office)

• Opening times for the venue vary according to bookings/events taking place.

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• Comments View
  • Box office opening times are 10:00-14:00 Tuesday - Saturday.
  • On showdays, the box office is open 1 hour before performances.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Lichfield City Station.

You are on Parking (Bus Station Car Park). Skip to the next section.

Parking (Bus Station Car Park)

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The car park is located on Frog Lane.
  • There is a/are Blue Badge parking bay(s) available within the car park.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are available.
  • The dimensions of the marked Blue Badge bays are 390cm x 350cm (12ft 10in x 11ft 6in).
  • On street Blue Badge parking is located on Frog Lane.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are available.
  • Standard marked parking bays are located on Frog Lane.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The on-street standard parking is 200cm wide and is not marked into individual bays,
  • There is space for approximately 5 vehicles.

You are on Outside Access (Box Office Entrance). Skip to the next section.

Outside Access (Box Office Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 73cm from floor level.
  • The door(s) is/are double width but one door is locked.
  • The width of the door opening is 84cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • There is not a/are not handrail(s) at the ramp.
• Comments View
  • This entrance gives access to the ground floor.
  • It is used for access to the Main Auditorium Stalls Rows H-P, Circle Rows A-G, and Boxes 1-6.
  • The pavement leading to the entrance consists of cobblestones, which creates an uneven surface.

You are on Outside Access (Green Room Entrance). Skip to the next section.

Outside Access (Green Room Entrance)

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• Entrance View
  • This information is for the entrance located at the right-hand side of the building as you face it.
  • There is ramped/sloped or stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 100cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 93cm.
• Ramp/Slope View
  • The ramp/slope is located to the right as you face the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The width of the ramp/slope is 148cm (4ft 10in).
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located to the left as you face the entrance.
  • There is/are 4 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
• Comments View
  • This entrance gives access to the first floor.
  • It is used to access the Main Stalls Rows A-G.
  • There is a steep slope in front of the door which is 93cm wide.
• Comments View
  • This entrance gives access to the first floor.
  • It is used to access the Main Stalls Rows A-G.
  • There is a steep slope in front of the door which is 93cm wide.

You are on Outside Access (Studio & Cinema Entrance). Skip to the next section.

Outside Access (Studio & Cinema Entrance)

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• Entrance View
  • This information is for the entrance located to the rear right of the building as you face it.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The width of the door opening is 80cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 162cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is steep.
• Comments View
  • This entrance gives access to the first floor.

You are on Reception (Box Office). Skip to the next section.

Reception (Box Office)

• The desk/counter is 4m (4yd 1ft) from the box office entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a portable loop.
• The hearing assistance system is not signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 19/10/2022.
• The hearing assistance system was working at the time of testing.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is a hearing assistance system.
• The system is a portable loop.
• Staff are trained to use the system.
• The hearing assistance system was not tested at the time of the survey.
• This venue does play background music.
• Music is played in the café and bar at certain times of the day.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

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• Comments View
  • The hearing loop mentioned here refers to the one in the Green Room.

You are on Other Floors (Main Staircase). Skip to the next section.

Other Floors (Main Staircase)

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• Steps View
  • The floors which are accessible by stairs are LG, G, 1, 2, 3, 4.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are good.
• Comments View
  • There are 7 steps between floors LG and G.
  • There are 10 steps between floors G and 1.
  • There are 15+ steps between all other floors.
  • Floor LG gives access to standard female and male toilets.
  • Floor G gives access to the box office.
  • Floor 1 gives access to Door A (Main Auditorium Rows A-G) , the Studio & Cinema, and the Green Room Café Bar.
  • Floor 2 gives access to Doors B and C (Main Auditorium Stalls Rows H-P).
  • Floor 3 gives access to the Theatre Bar.
  • Floor 4 gives access to Doors D and E (Main Auditorium Circle Rows A-G, and Boxes 1-6).

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the right as you enter via the box office entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG, G, 1, 2, 3, 4.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 10m (10yd 2ft) from the box office entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 79cm (2ft 7in).
• The dimensions of the lift are 108cm x 140cm (3ft 7in x 4ft 7in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are not within 90cm - 120cm from the floor.
• The lift controls are 97cm-126cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

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• Comments View
  • Floor LG gives access to standard female and male toilets.
  • Floor G gives access to the box office.
  • Floor 1 gives access to Door A (Main Auditorium Rows A-G) , the Studio & Cinema, and the Green Room Café Bar.
  • Floor 2 gives access to Doors B and C (Main Auditorium Stalls Rows H-P).
  • Floor 3 gives access to the Theatre Bar.
  • Floor 4 gives access to Doors D and E (Main Auditorium Circle Rows A-G, and Boxes 1-6).

You are on Lift (Platform Lift). Skip to the next section.

Lift (Platform Lift)

• There is a lift for public use.
• The lift is located on the second floor.
• The lift is a platform lift.
• The floors which are accessible by this lift are second floor and Theatre Bar.
• The platform lift accesses a small level change.
• The lift is approximately 7m (7yd 1ft) from the standard lift.
• Staff do need to be notified for use of the lift.
• The dimensions of the lift are 77cm x 125cm (2ft 6in x 4ft 1in).
• The lighting level in the lift is good.

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• Comments View
  • This lift has to be operated by a member of staff or theatre volunteer.

You are on Eating and Drinking (The Green Room Café Bar). Skip to the next section.

Eating and Drinking (The Green Room Café Bar)

• The following information is for the café/bar.
• The café/bar is located on the ground floor, ahead as you exit the lift.
• The bar does serve food.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 5m (5yd 1ft) from the lift.
• The standard height for tables is 72cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

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• Comments View
  • There is a portable hearing loop at the bar.

You are on Entrance (Door B). Skip to the next section.

Entrance (Door B)

• This information is for the entrance located on the second floor, to the right as you exit the lift.

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• Entrance View
  • There is step-free access at this entrance, via lift.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 78cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 156cm.
• Comments View
  • There are similar doors on the first, second, and third floors.
  • Door C is in a similar location and gives access to the same area of the theatre.
  • Door A is on the first floor in the Green Room Café Bar and gives level access to rows A-D.
  • Doors D and E are on the third floor to the right as you exit the lift and give access to the circle and boxes.

You are on Theatre (Main Auditorium). Skip to the next section.

Theatre (Main Auditorium)

• There are designated spaces for wheelchair users.
• Designated seating is located in Row O.
• Wheelchairs are left with you.
• A companion may sit with you.
• Companions sit next to you.
• It is 25m (27yd 1ft) from the designated seating area to the nearest accessible toilet.
• This venue does not provide audio described performances.
• There is a hearing assistance system.
• The hearing assistance system is infrared.
• Staff are trained to use the hearing assistance system.
• A deposit is not required for the hearing assistance system.
• The hearing assistance system was not tested at the time of the survey.
• There is a wheelchair to borrow.
• To borrow a wheelchair, a member of staff.
• Concessions are available.
• Assistance dogs are allowed in the auditorium.

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• Comments View
  • There are 15+ steps with a handrail on the wall-side from rows E-O.
  • There are 2 steps without handrails to access rows P and Q.
  • There are 4 steps to access row R.

You are on Level Change (First Floor Toilets and Studio & Cinema). Skip to the next section.

Level Change (First Floor Toilets and Studio & Cinema)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located leading from the Green Room to the studio and the first floor toilets.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• The ramp does not have handrails.

You are on Entrance (Studio & Cinema Entrance). Skip to the next section.

Entrance (Studio & Cinema Entrance)

• This information is for the entrance located on the first floor, to the rear of the building as you exit the lift.

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• Entrance View
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 85cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 81cm.
• Ramp/Slope View
  • The ramp/slope is located between the 2 sets of doors.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The lighting levels at the ramp/slope are moderate to good.

You are on Theatre (Studio & Cinema). Skip to the next section.

Theatre (Studio & Cinema)

• There are designated spaces for wheelchair users.
• This venue does not provide audio described performances.
• There is a hearing assistance system.
• The hearing assistance system is a headset.
• There is a wheelchair to borrow.
• Concessions are available.
• Assistance dogs are allowed in the auditorium.

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• Comments View
  • There is raked seating in the Studio & Cinema.
  • The steps have looped handrails on the left going up.
  • The height of the steps is 15cm.
  • The hearing loop is via a mobile phone app.

You are on Other Floors (Theatre Bar Spiral Staircase). Skip to the next section.

Other Floors (Theatre Bar Spiral Staircase)

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• Steps View
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are good.
• Comments View
  • These stairs are on a spiral twist and the going varies from left to right.

You are on Eating and Drinking (Theatre Bar). Skip to the next section.

Eating and Drinking (Theatre Bar)

• The following information is for the bar.
• The bar is located on the third floor, ahead as you exit the lift.
• The bar does not serve food.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• Some tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 5m (5yd 1ft) from the lift.
• The distance between the floor and the lowest table is 95cm (3ft 1in).
• The distance between the floor and the highest table is 106cm (3ft 6in).
• The standard height for tables is 106cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Drinking straws are available.

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• Comments View
  • The bar serves drinks only.

You are on Accessible Toilet (First Floor - Right Hand Transfer). Skip to the next section.

Accessible Toilet (First Floor - Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is written text signage on or near the toilet door.
  • This accessible toilet is approximately 20m (21yd 2ft) from the lift.
  • This accessible toilet is located on the first floor, to the rear of the building as you exit the lift.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 137cm x 200cm (4ft 6in x 6ft 7in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary, general domestic waste and clinical waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 156cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 78cm (2ft 7in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 97cm (3ft 2in).

You are on Accessible Toilet (Third Floor - Right Hand Transfer). Skip to the next section.

Accessible Toilet (Third Floor - Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial, written text and dementia friendly signage on or near the toilet door.
  • This accessible toilet is approximately 20m (21yd 2ft) from the lift.
  • This accessible toilet is located on the third floor, to the right of the building as you exit the lift, through the Theatre Bar.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 76cm (2ft 6in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 137cm x 195cm (4ft 6in x 6ft 5in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 70cm (2ft 4in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and open waste paper bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 143cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 126cm (4ft 2in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a medium colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located on the first floor, to the rear of the building as you exit the lift.
  • The female toilet(s) is/are approximately 20m (21yd 2ft) from the lift.
  • Inside the venue, there is not level access to the female toilet(s).
  • An ambulant toilet cubicle with wall mounted grab rails is available.
  • Lighting levels in the female toilets are good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located on the first floor, to the rear of the building as you exit the lift.
  • The male toilet(s) is/are approximately 20m (21yd 2ft) from the lift.
  • Inside the venue, there is not level access to the male toilet(s).
  • Lighting levels in the male toilets are good.
• Comments View
  • There are similar standard toilets on the lower ground floor.
  • There is a similar standard female toilet on the third floor.
  • There is a similar standard male toilet on the fourth floor.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.

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• Comments View
  • Relaxed performances are available for most in-house productions.
  • Signed shows are available for Christmas shows and may be requested for other shows.
  • Dementia friendly - midweek movie screenings are available at the cinema.
  • The theatre offers a free carer ticket with the essential companion register.