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John Coupland Hospital - Urgent Treatment Centre

292 Ropery Road, Gainsborough, Lincolnshire, DN21 2TJ

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Access Guide

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Summary

  • This is a community hospital.
  • Services within the building include: an Urgent Treatment Centre.

Getting Here

Getting Help and Assistance

  • A member of staff trained in BSL skills is not normally on duty.
  • British Sign Language interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
  • An assistance dog toilet area can be provided onsite.
  • There is a wheelchair to borrow to use around the building.
  • Water bowls for assistance dogs are available.
  • There is a/are hearing assistance system(s) available.
  • The type of system is a portable loop.
  • The hearing assistance system was not tested at the time of the survey.
  • Home visits services are not available.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located in front of the building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 4 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 240cm x 480cm (7ft 10in x 15ft 9in).
    • The nearest Blue Badge bay is 10m (10yd 2ft) from the main entrance.
    • The furthest Blue Badge bay is 25m (27yd 1ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Public Car Parks View
    • There is not a car park for public use within 200m (approx).
  • On Street Parking and Drop-off Details View
    • On street marked Blue Badge bays are not available.
    • Clearly signed and / or standard marked parking bays are not available.
    • There is not a designated drop off point.
  • Comments View
    • There are 2 Blue Badge bays to the right, as you enter the car park, just before the main entrance. (Photographs 1 and 2).
    • There are also 2 Blue Badge bays at the rear left of the car park. (Photographs 3 and 4).

Bus Stop(s) and Drop-off Point(s)

Opening Times

  • Monday 08:00 - 20:00.
  • Tuesday 08:00 - 20:00.
  • Wednesday 08:00 - 20:00.
  • Thursday 08:00 - 20:00.
  • Friday 08:00 - 20:00.
  • Saturday 08:00 - 20:00.
  • Sunday 08:00 - 20:00.

Outside Access (Urgent Treatment Centre)

  • Entrance Details View
    • This information is for the entrance located at the front right of the building.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is an intercom.
    • The height of the intercom is 145cm (4ft 9in).
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 97cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 112cm.
  • Ramp/Slope Details View
    • The ramp/slope is located on the approach to the entrance from the car park and between the first and second set of doors.
    • The ramp/slope gradient is steep.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The lighting levels at the ramp/slope are good.

Entrance (Main Hospital to the Urgent Treatment Centre)

  • Entrance Details View
    • This information is for the entrance located at the end of the front left corridor of the main hospital.
    • The entrance area/door is not clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 137cm.

Reception (Main Reception)

  • Reception View
    • The reception point is located ahead as you enter.
    • The reception point is approximately 5m (5yd 1ft) from the main entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a low section of the counter (76cm or below) available.
    • The counter is staffed.
    • There is a hearing assistance system.
    • The type of system is a portable loop.
    • The hearing assistance system is not signed.
    • Staff are not trained to use the hearing assistance system.
    • The hearing assistance system was not tested at the time of the survey.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There is a mixture of seating with and without armrests.
    • The waiting room / area does have background music playing.
    • There is a red flashing fire alarm beacon within the waiting room / area.
    • There is a television.
    • Subtitles are available.
    • Vending machines are not available.
    • A water dispenser is available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are good.

Getting Around

  • Access View
    • There is step free access throughout the building.
  • Circulation View
    • There are doors in corridors which have to be opened manually.
    • The type of flooring in walkways and corridors is vinyl.
    • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails are not provided in corridors.
    • Seating is not provided in corridors.
    • There is good colour contrast between the walls and floor in the majority of corridors.
    • The lighting levels are good.
  • Signage and Wayfinding View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • The wayfinding signage includes some pictograms.
    • Dementia friendly signage is not provided.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Audio View
    • This venue does not play background music in public areas.
    • There is a hearing assistance system in the public areas of the building.
    • The type of system is a portable loop.
    • The hearing system is located at reception.
    • Staff are not trained to use the system.
    • The hearing assistance system was not tested at the time of the survey.
    • The hearing loop was not working at the time of testing.

Consultation / Treatment Room (Room 1)

  • There is / are 5 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; 1.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are heavy.
  • The width of the door opening is 73cm (2ft 5in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist is not available.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • All chairs have armrests available.
  • All tables are permanently fixed.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are good.

Accessible Toilet(s) (Main Hospital Building - Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located in the main hospital corridor, to the rear of the Urgent Treatment Centre main reception desk, half way along the corridor, on the left, just before the Lindsey Suite.
    • This accessible toilet is approximately 20m (21yd 2ft) from the Urgent treatment Centre main entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 88cm (2ft 11in).
    • The contrast between the internal door and wall is poor.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is poor.
  • Toilet Features View
    • The dimensions of the accessible toilet are 135cm x 200cm (4ft 5in x 6ft 7in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The height of the light switch/pull cord is 108cm from floor level.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 83cm (2ft 9in).
    • The transfer space is obstructed by a female sanitary bin and a waste disposal bin.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is poor.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and nappy/incontinence items bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 43cm (1ft 5in).
    • The toilet seat colour contrast is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 94cm (3ft 1in).
    • The contrast between the toilet roll holder and the wall is poor.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 78cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 130cm (4ft 3in).
    • The contrast between the towel dispenser and the wall is poor.
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 101cm (3ft 4in).
    • The contrast between the hand dryer and the wall is poor.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 88cm.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • Comments View
    • The accessible toilet in the main hospital is also used as the female and male standard toilet.

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