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Archway Centre

Carlton Centre, Outer Circle Road, Lincoln, LN2 4WA

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Access Guide

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Overview (Archway Centre)

  • About View
    • This is a mental health clinic with multiple services available.
    • Services available in the venue include: Talking therapies, NHS psychological therapy services (IAPT), including cognitive behavioural therapy (CBT) and perinatal community mental health services.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via slope at the most accessible entrance.
    • There is step-free level access throughout the majority of areas, this may include the use of a lift.
    • The following areas have stepped access: additional consultation rooms.
    • Access throughout may include manual doors and narrow walkways.
    • The first floor can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is a fixed hearing assistance system.
    • British Sign Language interpreters can be provided on request.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: Wi-Fi.

Toilet and Changing Facilities (Archway Centre)

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located opposite the perinatal waiting area, on the first floor.
    • The toilet with adaptations has a right hand transfer space.
    • The male and female step-free standard toilet facilities are located opposite the perinatal waiting area, on the first floor.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located within the female standard toilets, on the first floor.

Parking (Archway Centre)

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Car Parks View
    • There is a public car park located just off Outer Circle Road.
    • The name of the car park is The Carlton Centre.
    • Designated Blue Badge parking bays are available in the car park.

Entrance (Main Entrance)

  • This entrance is located at the front of the building.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There is an intercom at a height of 129cm.
  • There is a single automatic door at this entrance.
  • The door opens away from you.
  • The width of the opening is 99cm.
  • The door has a high visual contrast.
  • There is a push pad or push button to exit at a height of 89cm.
  • There is step-free level access as you enter.

Reception (Archway Centre)

  • The reception is located to the left as you enter the Main Entrance.
  • The distance from the Main Entrance is 3m.
  • There is step-free level access to reception.
  • The height of the reception desk is 72cm.
  • There is not a lowered section at the desk.
  • The reception has windows, glazed screens and patterned/distracting backgrounds.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Getting Around (Archway Centre)

  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have stepped access: additional consultation rooms.
  • Access throughout may include manual doors and narrow walkways.
  • Some flooring is shiny.
  • There is a high visual contrast between the walls and floor in the majority of walkways.
  • There is no (or very little) background noise.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is not consistent throughout.
  • Seating available in the walkways includes: chairs with armrests and chairs without armrests.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Lift (Archway Centre)

  • The lift surveyed is located ahead as you enter the Main Entrance.
  • The distance from the Main Entrance is 4m.
  • The most accessible route to the lift has step-free level access.
  • The ground and first floor are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a low visual contrast.
  • None of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 80cm.
  • The internal dimensions of the lift are 110cm (width) x 140cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
  • None of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Stairs (Archway Centre)

  • The stairs surveyed are located to the right as you enter the Main Entrance.
  • The ground and first floor can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Seating Area (First Floor - Waiting Area)

  • Location and Access View
    • The waiting area is located to the right as you exit the lift, on the first floor.
    • The most accessible route has step-free level access and a lift.
    • There is step-free level access into this area.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Furniture available in this area includes: coffee tables.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is no (or very little) background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Seating Area (First Floor - Perinatal Waiting Area)

  • Location and Access View
    • The perinatal waiting area is located along the right side corridor, on the first floor.
    • The most accessible route has step-free level access and a lift.
    • There is step-free level access into this area.
    • There is a single manual door with a high visual contrast.
    • The door opens away from you.
    • The door requires effort to open.
    • The width of the opening is 77cm.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: chairs without armrests.
    • There is no (or very little) background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Consultation / Medical Room (First Floor - Consulting Room - Room 13)

  • There are 10+ consultation/medical rooms available.
  • The room surveyed was; Room 13.
  • The room is located along the left side corridor, on the first floor.
  • The most accessible route to the room has steps and manual doors.
  • There is written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The door requires effort to open.
  • The width of the opening is 86cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a medium visual contrast.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: coffee tables and desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • There are consulting rooms available with step-free access.

Toilet with Adaptations (First Floor - Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located on the first floor, opposite the perinatal waiting area.
    • The distance from the Archway Centre lift is 15m.
    • The most accessible route to the toilet has step-free level access, a lift, manual doors and narrow walkways.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards automatically and has a high visual contrast.
    • The width of the door opening is 85cm.
    • The door has a push button lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 140cm (width) x 191cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 79cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 51cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 91cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 70cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the right as you face the wash basin.
    • The wash basin grab rail has a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 100cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 121cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a medium visual contrast.
    • The hand dryer is 85cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
    • There is a touch pad to enter with a height of 89cm.
    • There is a touch pad to exit with a height of 90cm.