You are on Overview (Norton Lea Hospital). Skip to the next section.

Overview (Norton Lea Hospital)

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• About View
  • This an adult acute inpatient mental health hospital.
  • Facilities available in the venue include: a ward, café and toilet facilities.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest step-free train station is Boston.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout.
  • Access throughout may include manual doors.
• Getting Help and Assistance View
  • There is seating available.
  • There is a portable hearing assistance system.
  • British Sign Language interpreters can be provided on request.
  • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Additional facilities/services include: Wi-Fi.

You are on Toilet and Changing Facilities (Norton Lea Hospital). Skip to the next section.

Toilet and Changing Facilities (Norton Lea Hospital)

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• Toilet Facilities View
  • There are 2 toilets with adaptations.
  • Toilets with adaptations are located on the left side of the waiting area and along the rear hospital corridor.
  • The transfer space varies between left and right in the toilets with adaptations.
  • The shared step-free standard toilet facilities are located to the left of the waiting area.
  • The shared step-free standard toilet facilities are located on the left side of the rear hospital corridor.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located within the toilet with adaptations to the left of the waiting area.

You are on Parking (Norton Lea Hospital Car Park). Skip to the next section.

Parking (Norton Lea Hospital Car Park)

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• Car Park View
  • The car park is located at the front of the building.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 2 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 225cm (width) x 458cm (depth).
  • There is a marked zone to one side and the rear.
  • The width of the marked zone is 132cm.
  • The nearest designated bay is 11m from the Main Entrance.
  • The most accessible route from the Blue Badge parking has a steep ramp or slope.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • This car park is for visitors and Blue Badge holders only.
  • Parking is free for all users.
  • Parking is free for Blue Badge holders.
• Electric Vehicle Charging Points View
  • There are 8 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 229cm (width) x 470cm (depth).
  • The controls are at a suitable height for a wheelchair user.
  • The nozzle holster is at a suitable height for a wheelchair user.
  • The charging points require tap and pay (contactless payment).
  • There is 1 electric vehicle charging point designated for Blue Badge holders.
  • The dimensions of the surveyed electric vehicle charging bay designated for Blue Badge holders are 258cm (width) x 472cm (depth).
  • The controls for the Blue Badge charging points are at a suitable height for a wheelchair user.
  • The nozzle holster for the Blue Badge charging points is not at a suitable height for a wheelchair user.
  • The charging points designated for Blue Badge holders require tap and pay (contactless payment).
  • The nearest Blue Badge charging point is 42m from the Main Entrance.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance (Main Entrance). Skip to the next section.

Entrance (Main Entrance)

• This entrance is located at the front of the building.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a slight gradient.
• There is an intercom at a height of 131cm.
• There is a single automatic door at this entrance.
• The door opens towards you.
• There is a push pad at a height of 89cm.
• The width of the opening is 96cm.
• There is a small lip on the threshold of the opening.
• The door has a high visual contrast.
• There is a push pad or push button to exit at a height of 89cm.
• There is step-free level access as you enter.

You are on Reception (Norton Lea Hospital Reception). Skip to the next section.

Reception (Norton Lea Hospital Reception)

• The reception is located ahead as you enter the Main Entrance.
• The distance from the Main Entrance is 3m.
• There is step-free level access to reception.
• The height of the reception desk is 76cm.
• There is not a lowered section at the desk.
• The reception has glazed screens and patterned/distracting backgrounds.
• There is a clearly signed portable hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is no (or very little) background noise in this area.
• Some flooring is shiny.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Getting Around (Norton Lea Hospital - Havenside Unit). Skip to the next section.

Getting Around (Norton Lea Hospital - Havenside Unit)

• There is step-free level access throughout all areas.
• Access throughout may include manual doors.
• Some flooring is shiny.
• There is a high visual contrast between the walls and floor in the majority of walkways.
• There is no (or very little) background noise.
• Wayfinding signage is not provided.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Seating Area (Waiting Area). Skip to the next section.

Seating Area (Waiting Area)

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• Location and Access View
  • The waiting area is located to the left as you enter through the Main Entrance.
  • The most accessible route has step-free level access and manual doors.
  • There is step-free level access into this area.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Some flooring is shiny.
  • There is no (or very little) background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

You are on Eating and Drinking (Café). Skip to the next section.

Eating and Drinking (Café)

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• Location and Access View
  • The café is located to the left of the waiting area.
  • The most accessible route has step-free level access and manual doors.
  • There is step-free level access into this area.
• Service View
  • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and designated seating.
  • Menus are wall-mounted and available on a board.
  • There is not a hearing assistance system.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located on the right side of the café.
  • There is step-free level access to the counter.
  • The height of the counter is 96cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs with armrests and high stools.
  • Furniture available in this area includes: tables and high tables.
  • Some tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is no (or very little) background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

You are on Entrance (Havenside). Skip to the next section.

Entrance (Havenside)

• This entrance is located to the left side of reception, on the right side.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is a key fob/card reader at a height of 99cm.
• There is a single manual door at this entrance.
• The door opens away from you.
• The door requires effort to open.
• The width of the opening is 104cm.
• The door has a high visual contrast.
• There is step-free level access as you enter.

You are on Room (Interview Room 4). Skip to the next section.

Room (Interview Room 4)

• The room is located to the left as you enter the Havenside Entrance.
• The distance from the Havenside Entrance is 2m.
• The most accessible route to the room has step-free level access.
• There is Braille, written text and numbered signage on or near the door.
• There is step-free level access into the room.
• There is a key fob/card reader at a height of 99cm.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The door requires effort to open.
• The width of the opening is 83cm.
• There is step-free level access throughout the room.
• Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
• There is space for an assistance dog to rest.
• Some flooring is shiny.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests.
• Furniture available in the room includes: coffee tables.
• The tables are fixed.
• There is not a hearing assistance system.
• Additional facilities/services include: a flashing fire alarm.
• There is no (or very little) background noise in this room.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• This room can also be accessed via the waiting area.
• To access this room from the waiting area there is a single manual door with a width of 84cm.

You are on Room (Family Room). Skip to the next section.

Room (Family Room)

• The room is located ahead as you enter the Havenside Entrance.
• The distance from the Havenside Entrance is 3m.
• The most accessible route to the room has step-free level access.
• There is Braille, pictorial and written text signage on or near the door.
• There is step-free level access into the room.
• There is a key fob/card reader at a height of 99cm.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The door requires effort to open.
• The width of the opening is 83cm.
• There is step-free level access throughout the room.
• Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
• There is space for an assistance dog to rest.
• Some flooring is shiny.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests and sofas.
• Furniture available in the room includes: coffee tables.
• The tables are fixed.
• There is not a hearing assistance system.
• Additional facilities/services include: a flashing fire alarm and a television with subtitles.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Room (Multi-Faith Room). Skip to the next section.

Room (Multi-Faith Room)

• The room is located at the end on the corridor to the left as you enter the Havenside Entrance.
• The distance from the Havenside Entrance is 10m.
• The most accessible route to the room has step-free level access.
• There is Braille, pictorial and written text signage on or near the door.
• There is step-free level access into the room.
• There is a key fob/card reader at a height of 99cm.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The door requires effort to open.
• The width of the opening is 83cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• Some flooring is shiny.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests and chairs without armrests.
• Furniture available in the room includes: tables.
• The tables are fixed.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• Additional facilities/services include: a flashing fire alarm.
• There is no (or very little) background noise in this room.
• Lighting levels vary due to the use of large glazed walls.

You are on Room (Ablutions). Skip to the next section.

Room (Ablutions)

• The room is located along the left side corridor as you enter the Havenside Entrance.
• The distance from the Havenside Entrance is 12m.
• The most accessible route to the room has step-free level access.
• There is Braille and written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The door requires effort to open.
• The width of the opening is 86cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• Some flooring is shiny.
• The walls and floor have a high visual contrast.
• Additional facilities/services include: a wash basin and ritual washing facilities.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.
• The height of the wash basin is 79cm
• This room can also be accessed via a single manual door from the multi-faith room.
• The width of the door is 86cm.

You are on Toilet with Adaptations (Waiting Area - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Waiting Area - Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located on the left side of the waiting area.
  • The distance from the Main Entrance is 13m.
  • The most accessible route to the toilet has step-free level access and manual doors.
  • There is step-free level access into the facility.
  • There is Braille, pictorial and written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The door requires effort to open.
  • The width of the door opening is 85cm.
  • The door has a locking handle.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 273cm (width) x 447cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 207cm (from the side of the toilet pan).
  • There is a wall sensor flush on the wall above the cistern.
  • There is no horizontal grab rail for the toilet.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 49cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 94cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 85cm from the floor.
  • The wash basin has a sensor tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a low visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 129cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a high visual contrast.
  • The towel dispenser is 124cm from the floor.
  • There is not a hand dryer.
  • There is a push button emergency alarm.
  • There is no mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin and a pedal bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 89cm.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • To access this room a key is required.
  • The key can be provided at the reception desk.

You are on Toilet with Adaptations (Rear Corridor - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Rear Corridor - Right Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located on the right side of the corridor as you enter the Havenside Entrance.
  • The distance from the Havenside Entrance is 3m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is Braille, pictorial and written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The door requires effort to open.
  • The width of the door opening is 86cm.
  • The door has a locking handle.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 178cm (width) x 233cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 114cm (from the side of the toilet pan).
  • There is a wall sensor flush on the wall above the cistern.
  • There is no horizontal grab rail for the toilet.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low visual contrast.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a low visual contrast.
  • The toilet seat is 49cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 94cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 80cm from the floor.
  • The wash basin has a sensor tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a low visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 123cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a high visual contrast.
  • The towel dispenser is 116cm from the floor.
  • There is a push button emergency alarm.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin and a pedal bin.
  • The walls and floor have a high visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • To access this room a key is required.
  • The key can be provided at the reception desk.