Access Guide
Overview
- About View
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Parking and Public Transport
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- The venue does not have its own car park.
- There is on-street Blue Badge Bay parking, on-street standard parking and a public car park nearby.
- The name of the nearest car park is County Square Car Park.
- View information on County Square Car Park (opens new tab) .
- The nearest step-free train station is Ashford International.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free access via ramp at the most accessible entrance.
- The stepped entrance, located at the front corner of the branch between High Street and Bank Street has 3 steps.
- There is step-free level access throughout.
- Access throughout may include pillars.
- There are no toilet facilities.
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Getting Help and Assistance
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- There is a member of staff to welcome customers at the entrance.
- There is seating available.
- There is a fixed hearing assistance system.
- Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
- The branch has easy grip pens, coloured acetate sheets, magnifying sheets, clipboards, and a signature guide.
- Large Print documents are available same day in branch.
- Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
- BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: an ATM machine and Wi-Fi.
External ATMs
- The ATMs are located at the front of the branch on High Street, to the right as you face the accessible entrance.
- The ATMs are clearly signed.
- The height of the ATM features vary between 95cm and 135cm.
- There is a lowered ATM available.
- The lowered ATM is the closest to the entrance.
- The height of the lowered ATM features vary between 83cm and 123cm.
- All ATMs have a raised dot on the number 5 key.
- All of the ATMs are Talking ATMs.
- The branch has headphones that customers can use with the ATMs.
Branch Entrance - Accessible
- This entrance is located at the front of the branch, on High Street.
- The approach to the entrance has uneven surfaces.
- The entrance area is clearly signed.
- This entrance is signed with LLOYDS BANK.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free access via a very easy slope at the entrance.
- There is a single automatic door at this entrance.
- The door opens away from you.
- There is a push pad at a height of 87cm.
- The width of the opening is 90cm.
- The door has a low visual contrast.
- There is a push pad or push button to exit at a height of 85cm.
- There is step-free access via ramp as you enter.
- The ramp has a steep gradient with resting areas.
- The ramp is between 75cm and 150cm wide with a handrail on the right going up.
- The ramp only has a partial handrail.
Branch
- There is step-free level access throughout all areas.
- Some flooring is shiny.
- The walls and floor have a high visual contrast.
- Some of the walls have a reflective finish.
- There is a phone shelf with a chair.
- The height to the surface of the phone shelf is 75cm.
- There may be background noise.
- Signage is not provided.
- Seating available in the branch includes: chairs with armrests and armchairs.
- Some of the seats are at a suitable height for a wheelchair user to transfer onto (44cm - 46cm high).
- Furniture available in the branch includes: tables, coffee tables and desks.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- Some of the furniture is fixed.
- The furniture and floor visual contrast varies between low and high.
- Lighting levels vary due to the size of the space.
Internal ATMs
- The ATMs are located to the left at the top of the ramp as you enter the branch through the accessible entrance.
- The ATMs are clearly signed.
- The height of the ATM features vary between 85cm and 122cm.
- The ATM does have a raised dot on the 5 key.
- The ATM is a Talking ATM.
- The branch has headphones that customers can use with the ATMs.
- The height of the Immediate Deposit Machine features varies between 83cm and 123cm.
- The Immediate Deposit Machine does have a raised dot on the 5 key.
- The Immediate Deposit Machine is a Talking ATM.
- The branch has headphones that customers can use with the Immediate Deposit machines.
Touchdown Desk
- The desk is located straight ahead at the top of the ramp as you enter the branch through the accessible entrance.
- The distance from the accessible entrance is 14m.
- There is step-free level access to the desk.
- The height of the desk is 76cm.
- The desk has windows behind and patterned/distracting backgrounds.
- There is not a hearing assistance system.
- There may be background noise in this area.
- The flooring is shiny.
- Lighting levels were even at the time of the survey.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests.
Cashiers Counter
- The counter is located straight ahead at the top of the ramp as you enter the branch through the accessible entrance.
- The distance from the accessible entrance is 21m.
- There is step-free level access to the counter.
- The queue rail is less than 140cm from the counter with turning spaces over 150cm at the ends.
- There are more than 8 counters, or the direct line of sight to the head of the queue is impaired.
- There are no queue notifications.
- The height of the counter is 113cm.
- There is a lowered section at the counter.
- The height of the lowered section is 92cm.
- There is a pull-out shelf at the front of the counter.
- The pull-out shelf does not provide a knee space which is at least 40cm deep.
- The counter has windows behind and patterned/distracting backgrounds.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested, however it was not working at the time of the survey.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Meeting Room
- The room is located ahead and to the left at the top of the ramp as you enter the branch through the accessible entrance.
- There are 2 rooms of this type.
- The distance from the accessible entrance is 29m.
- The most accessible route to the room has step-free level access.
- There is no signage on or near the door.
- There is step-free level access into the room.
- There are double manual doors with a low visual contrast.
- The doors open away from you.
- The doors are easy to open.
- The width of the opening is 110cm.
- Internally the door has a low visual contrast.
- There is step-free level access throughout the room.
- Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
- There is space for an assistance dog to rest.
- Privacy facilities for this room include: a door lock and blinds.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs with armrests and chairs without armrests.
- Furniture available in the room includes: desks.
- The furniture is fixed.
- The height to the top of the surface of the desk is 73cm.
- The clear height under the desk is 72cm.
- The furniture and floor visual contrast varies between low and high.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels vary due to the use of large glazed walls.
- The room has adjustable temperature controls.