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Branch Information

• For contact details, opening times, and services available in this branch, please click here to visit the Lloyds Bank Bilston branch page on their website (opens in a new tab).
• This branch is located on a high street.
• The main shopping street/area is pedestrianised.
• There is not a colleague trained in British Sign Language.
• The branch does have a magnifying glass available.
• The branch does not have a signature guide available.
• The alternative formats documents can be provided in include; Braille on request, large print on request, different languages on request and voice recognition CD on request.
• There is a hearing assistance system available.
• There is a hearing assistance system available for the enquiry desks and meeting rooms.

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• Help and Assistance View
  • The branch has headphones that customers can use with the ATMs.
• Comments View
  • The branch has coloured overlays available for customers.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is not a bus stop within approximately 150m of the branch.
• The nearest train station is Coseley.
• The nearest tram stop is Bilston Central.
• The branch does not have its own car park.

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• Public Car Parks View
  • Public parking is available within approximately 200m of the branch.
  • The closest public parking is: Batchcroft Car Park.

You are on Approach. Skip to the next section.

Approach

• The surface of the approach includes block paving.
• The approach surface is uneven in places.

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• Ramp or Slope View
  • There is a slope on the approach.
  • The slope is permanent, with a slight gradient and no handrails.

You are on ATM(s) (Outside). Skip to the next section.

ATM(s) (Outside)

• The ATMs are located on the right of the entrance.
• The controls/screen heights vary between 96cm and 130cm.
• There is a lowered ATM available.
• The height range of the lowered ATM controls/screen is 86cm to 120cm.
• The branch has headphones that customers can use with any ATMs.

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• Comments View
  • The ATM is lower due to the slope.

You are on Outside Access (Church Street). Skip to the next section.

Outside Access (Church Street)

• The entrance is clearly signed.
• There is ramped/sloped access at this entrance.

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• Entrance View
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door does contrast visually with the immediate surroundings.
  • The main doors open automatically (away from you).
  • The doors are double width.
  • The width of the door opening is 143cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The slope is located in front of the entrance.
  • The gradient of the slope is steep.
  • The ramp is permanent.

You are on Inside the Branch. Skip to the next section.

Inside the Branch

• There is step-free access throughout the majority of the branch.
• The type of flooring in the branch is carpet and laminate.
• There is some flooring in the branch which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are good.
• There is a waiting area available in the branch.
• The waiting area is located on the left as you enter the branch.
• There is sufficient space for a wheelchair user to use the waiting area.
• Seating in the branch includes: armchairs.

You are on ATM(s) (Inside - Immediate Deposit). Skip to the next section.

ATM(s) (Inside - Immediate Deposit)

• The ATMs are located on the right as you enter the branch.
• The controls/screen heights vary between 98cm and 133cm.
• There is not a lowered ATM available.
• The branch has headphones that customers can use with any ATMs.
• There is a Business Depositpoint on the left of the ATM's.
  The height of the depositpoint is 110cm.

You are on ATM(s) (Inside - Cashpoint). Skip to the next section.

ATM(s) (Inside - Cashpoint)

• The ATMs are located on the right as you enter the branch.
• The controls/screen heights vary between 94cm and 127cm.
• There is a lowered ATM available.
• The height range of the lowered ATM controls/screen is 84cm to 120cm.
• The branch has headphones that customers can use with any ATMs.

You are on Counter (Cashiers). Skip to the next section.

Counter (Cashiers)

• The counter is located ahead as you enter the branch.
• The counter is approximately 11m from the entrance.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• There are not screens, windows, TVs or mirrors in front of or behind the counter which could adversely affect the ability of someone to lip read.
• The counter is placed in front of a plain background.
• The lighting levels at the counter are good.
• The height of the counter is 111cm.
• There is sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The height of the lowered section of the counter is 92cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is a clear knee recess beneath the low/lowered section of the counter.

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• Counter Features View
  • The height and depth of the knee recess is 85cm x 24cm.
  • Clipboards can be provided to anyone who is unable to use the counter.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Colleagues are trained to use the system.

You are on Desk(s) (Enquiry Zone). Skip to the next section.

Desk(s) (Enquiry Zone)

• There are 2 desks in the branch.
• The desks are located ahead on the left as you enter the branch.
• The nearest desk is approximately 8m from the entrance.
• The desk area is clearly visible from the entrance.
• There is step-free access to the desks.
• There is a clear unobstructed route to the desks.
• There are not screens, windows, TVs or mirrors in front of or behind the desks which could adversely affect the ability of someone to lip read.
• The desks are not placed in front of a plain background.
• The lighting levels are good.
• The distance between the floor and the underside of the desks is 90cm.
• There is sufficient space to write or sign documents on the desks.
• No desks have a clear space under them.
• The system is a fixed loop.
• The hearing assistance system is not signed.
• Colleagues are trained to use the system.

You are on Meeting Room (Ground Floor). Skip to the next section.

Meeting Room (Ground Floor)

• There are three meeting rooms on the ground floor and three on the first floor.
• The Meeting Room is located on the ground floor, at the rear of the branch.
• Clear signage for the room is not visible from the entrance.
• Colleagues can provide assistance getting to the room.
• The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is step free access into the room.

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• Access into the Room View
  • The door opens away from you (push).
  • The door is single width.
  • The door may be difficult to open.
  • The width of the door opening is 86cm.
  • The colour contrast between the external door and wall is low.
  • The colour contrast between the internal door and wall is high.
• Room Details View
  • There is a fixed hearing assistance system available for the room.
  • There is some fixed furniture within the room.
  • A height adjustable desk is not available.
  • The distance between the floor and the underside of the desk is 71cm.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • Furniture can be moved to allow a turning space for wheelchair users.
  • There are chairs with armrests on both sides within the room.
  • There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
  • The desk is not placed in front of a plain background.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.

You are on Stairs. Skip to the next section.

Stairs

• Stairs can be used to access other floors.
• The areas on the floors which are not accessible include meeting rooms.
• The stairs are for public use.
• The stairs are located on the left as you enter the branch.
• The stairs are approximately 4m from the entrance.
• Signs indicating the location of the stairs are not available from the entrance.
• There are manual, heavy, single doors to enter and exit the stairwell on the first floor.
• The floors which are accessible by stairs are G, 1.
• There are 15+ steps between floors.
• The height of the steps are between the recommended 15cm and 18cm.
• The depth of the steps are not between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There are handrails at the steps.
• Handrails are not at the recommended height (90cm-100cm).
• Handrails do not cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• There is not a landing.
• The lighting levels at the steps are good.

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• Comments View
  • The handrail is on the left for the first flight of stairs and on the right for the second flight.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is not an accessible toilet for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.