You are on Branch Information. Skip to the next section.

Branch Information

• For contact details, opening times, and services available in this branch, please click here to visit the Lloyds Bank Birmingham New Street branch page on their website (opens in a new tab).
• This branch is located on a high street.
• The main shopping street/area is pedestrianised.
• There is a colleague trained in British Sign Language.
• Colleagues are trained to British Sign Language level 2.
• The branch does have a magnifying glass available.
• The branch does have a signature guide available.
• The alternative formats documents can be provided in include; Braille on request, large print on request and different languages on request.
• There is a hearing assistance system available.
• There is a hearing assistance system available for the enquiry desks and meeting rooms.

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• Help and Assistance View
  • The branch has headphones that customers can use with the ATMs.
• Comments View
  • The hearing system is portable.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is not a bus stop within approximately 150m of the branch.
• The nearest train station is Birmingham New Street.
• The nearest tram stop is Grand Central.
• The branch does not have its own car park.

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• Public Car Parks View
  • Public parking is available within approximately 200m of the branch.
  • The closest public parking is: Grand Central Car Park.

You are on Approach. Skip to the next section.

Approach

• The surface of the approach includes paving slabs.

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• Ramp or Slope View
  • There is a slope on the approach.
  • The slope is permanent, with a slight gradient and no handrails.

You are on ATM(s) (Outside - Left). Skip to the next section.

ATM(s) (Outside - Left)

• The ATMs are located on the left of the entrance.
• There are bollards on the approach.
• The bollards contrast visually with the paving.
• The minimum width between the bollards is 86cm.
• The controls/screen heights vary between 104cm and 134cm.
• There is a lowered ATM available.
• The height range of the lowered ATM controls/screen is 92cm to 122cm.
• The branch has headphones that customers can use with any ATMs.

You are on ATM(s) (Outside - Right). Skip to the next section.

ATM(s) (Outside - Right)

• The ATM is located on the right of the entrance.
• The controls/screen heights vary between 100cm and 130cm.
• There is not a lowered ATM available.
• The branch has headphones that customers can use with any ATMs.

You are on Outside Access (New Street). Skip to the next section.

Outside Access (New Street)

• The entrance is clearly signed.
• There is step-free access at this entrance.

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• Entrance View
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance doors do not contrast visually with the immediate surroundings.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are permanently held open.
  • The width of the door opening is 105cm.

You are on Inside the Branch. Skip to the next section.

Inside the Branch

• There is step-free access throughout the branch.
• The type of flooring in the branch is carpet, tiles and laminate.
• There is some flooring in the branch which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are good.
• There is a waiting area available in the branch.
• The waiting area is located on the left and right as you enter the branch.
• There is sufficient space for a wheelchair user to use the waiting area.
• Seating in the branch includes: chairs with no armrests, sofas, armchairs and stools.

You are on ATM(s) (Inside - Cashpoint). Skip to the next section.

ATM(s) (Inside - Cashpoint)

• The ATMs are located around to the left as you enter the branch.
• The controls/screen heights vary between 103cm and 133cm.
• There is a lowered ATM available.
• The height range of the lowered ATM controls/screen is 90cm to 120cm.
• The branch has headphones that customers can use with any ATMs.

You are on ATM(s) (Inside - Immediate Deposit). Skip to the next section.

ATM(s) (Inside - Immediate Deposit)

• The ATMs are located around to the left as you enter the branch.
• The controls/screen heights vary between 92cm and 132cm.
• There is not a lowered ATM available.
• The branch has headphones that customers can use with any ATMs.
• There is a Business Depositpoint on the left of the ATM's.
  The height of the Depositpoint is 117cm.

You are on Desk(s) (Knowledge Bar). Skip to the next section.

Desk(s) (Knowledge Bar)

• There are 2 desks in the branch.
• The desks are located ahead as you enter the branch.
• The nearest desk is approximately 9m from the entrance.
• The desk area is clearly visible from the entrance.
• There is step-free access to the desks.
• There is a clear unobstructed route to the desks.
• There are screens, windows, TVs or mirrors in front of or behind the desks which could adversely affect the ability of someone to lip read.
• The desks are not placed in front of a plain background.
• The lighting levels are good.
• The distance between the floor and the underside of the lowest desk is 73cm.
• The distance between the floor and the underside of the highest desk is 97cm.
• There is sufficient space to write or sign documents on the desks.
• All of the desks have clear space under them.
• The system is a portable loop.
• The hearing assistance system is not signed.
• Colleagues are not trained to use the system.

You are on Desk(s) (Interview Pods). Skip to the next section.

Desk(s) (Interview Pods)

• There are 3 desks in the branch.
• The desks are located towards the rear left of the branch.
• The nearest desk is approximately 20m from the entrance.
• The desk area is clearly visible from the entrance.
• There is step-free access to the desks.
• There is a clear unobstructed route to the desks.
• There are not screens, windows, TVs or mirrors in front of or behind the desks which could adversely affect the ability of someone to lip read.
• The desks are placed in front of a plain background.
• The lighting levels are good.
• The distance between the floor and the underside of the desks is 71cm.
• There is sufficient space to write or sign documents on the desks.
• All of the desks have clear space under them.
• The system is a portable loop.
• The hearing assistance system is not signed.
• Colleagues are not trained to use the system.

You are on Counter. Skip to the next section.

Counter

• The counter is located towards the rear of the branch.
• The counter is approximately 17m from the entrance.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• There are not screens, windows, TVs or mirrors in front of or behind the counter which could adversely affect the ability of someone to lip read.
• The counter is placed in front of a plain background.
• The lighting levels at the counter are good.
• The height of the counter is 110cm.
• There is sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The height of the lowered section of the counter is 90cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is a clear knee recess beneath the low/lowered section of the counter.

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• Counter Features View
  • The height and depth of the knee recess is 85cm x 23cm.
  • Clipboards can be provided to anyone who is unable to use the counter.
  • There is a hearing assistance system at the counter.
  • The type of system is a portable loop.
  • The hearing assistance system is not signed.
  • Colleagues are not trained to use the system.
• Comments View
  • There is a pull-out shelf which creates the knee recess.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located at the far left of the branch.
• The lift is clearly visible from the entrance.
• The lift is approximately 22m from the entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, LG.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 90cm.
• The dimensions of the lift are 105cm x 135cm.
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Stairs. Skip to the next section.

Stairs

• Stairs can be used to access other floors.
• The stairs are for public use.
• The stairs are located towards the left of the branch.
• The stairs are approximately 12m from the entrance.
• The stairs are clearly visible from the entrance.
• The floors which are accessible by stairs are G, LG.
• There are 15+ steps between floors.
• The height of the steps are between the recommended 15cm and 18cm.
• The depth of the steps are not between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There are handrails at the steps.
• The steps have a handrail on both sides.
• Handrails are not at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are not provided on landings.
• The lighting levels at the steps are good.

You are on Meeting Room (Lower Ground Floor). Skip to the next section.

Meeting Room (Lower Ground Floor)

• There is one meeting room on the ground floor and ten on the lower ground floor.
• The Meeting Room is located on the lower ground floor.
• Clear signage for the room is not visible from the entrance.
• Colleagues can provide assistance getting to the room.
• The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is step free access into the room.

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• Access into the Room View
  • The door opens away from you (push).
  • The door is single width.
  • The door may be difficult to open.
  • The width of the door opening is 83cm.
  • The colour contrast between the external door and wall is poor.
  • The colour contrast between the internal door and wall is poor.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • There is some fixed furniture within the room.
  • A height adjustable desk is not available.
  • The distance between the floor and the underside of the desk is 72cm.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • Furniture can be moved to allow a turning space for wheelchair users.
  • There are chairs with armrests on both sides within the room.
  • There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
  • The desk is not placed in front of a plain background.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an accessible toilet for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.