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Lloyds Bank Birmingham New Street

Units 2 and 3 Caxton Gate, 36/38 New Street, Birmingham, B2 4LP

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Access Guide

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Branch Information

  • For contact details, opening times, and services available in this branch, please click here to visit the Lloyds Bank Birmingham New Street branch page on their website (opens in a new tab).
  • This branch is located on a high street.
  • The main shopping street/area is pedestrianised.
  • There is a colleague trained in British Sign Language.
  • Colleagues are trained to British Sign Language level 2.
  • The branch does have a magnifying glass available.
  • The branch does have a signature guide available.
  • The alternative formats documents can be provided in include; Braille on request, large print on request and different languages on request.
  • There is a hearing assistance system available.
  • There is a hearing assistance system available for the enquiry desks and meeting rooms.

Public Transport and Parking

  • There is not a bus stop within approximately 150m of the branch.
  • The nearest train station is Birmingham New Street.
  • The nearest tram stop is Grand Central.
  • The branch does not have its own car park.
  • Public Car Parks View
    • Public parking is available within approximately 200m of the branch.
    • The closest public parking is: Grand Central Car Park.

Approach

  • The surface of the approach includes paving slabs.
  • Ramp or Slope View
    • There is a slope on the approach.
    • The slope is permanent, with a slight gradient and no handrails.

ATM(s) (Outside - Left)

  • The ATMs are located on the left of the entrance.
  • There are bollards on the approach.
  • The bollards contrast visually with the paving.
  • The minimum width between the bollards is 86cm.
  • The controls/screen heights vary between 104cm and 134cm.
  • There is a lowered ATM available.
  • The height range of the lowered ATM controls/screen is 92cm to 122cm.
  • The branch has headphones that customers can use with any ATMs.

ATM(s) (Outside - Right)

  • The ATM is located on the right of the entrance.
  • The controls/screen heights vary between 100cm and 130cm.
  • There is not a lowered ATM available.
  • The branch has headphones that customers can use with any ATMs.

Outside Access (New Street)

  • The entrance is clearly signed.
  • There is step-free access at this entrance.
  • Entrance View
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance doors do not contrast visually with the immediate surroundings.
    • The main doors open away from you (push).
    • The doors are double width.
    • The doors are permanently held open.
    • The width of the door opening is 105cm.

Inside the Branch

  • There is step-free access throughout the branch.
  • The type of flooring in the branch is carpet, tiles and laminate.
  • There is some flooring in the branch which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.
  • There is a waiting area available in the branch.
  • The waiting area is located on the left and right as you enter the branch.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • Seating in the branch includes: chairs with no armrests, sofas, armchairs and stools.

ATM(s) (Inside - Cashpoint)

  • The ATMs are located around to the left as you enter the branch.
  • The controls/screen heights vary between 103cm and 133cm.
  • There is a lowered ATM available.
  • The height range of the lowered ATM controls/screen is 90cm to 120cm.
  • The branch has headphones that customers can use with any ATMs.

ATM(s) (Inside - Immediate Deposit)

  • The ATMs are located around to the left as you enter the branch.
  • The controls/screen heights vary between 92cm and 132cm.
  • There is not a lowered ATM available.
  • The branch has headphones that customers can use with any ATMs.
  • There is a Business Depositpoint on the left of the ATM's.
    The height of the Depositpoint is 117cm.

Desk(s) (Knowledge Bar)

  • There are 2 desks in the branch.
  • The desks are located ahead as you enter the branch.
  • The nearest desk is approximately 9m from the entrance.
  • The desk area is clearly visible from the entrance.
  • There is step-free access to the desks.
  • There is a clear unobstructed route to the desks.
  • There are screens, windows, TVs or mirrors in front of or behind the desks which could adversely affect the ability of someone to lip read.
  • The desks are not placed in front of a plain background.
  • The lighting levels are good.
  • The distance between the floor and the underside of the lowest desk is 73cm.
  • The distance between the floor and the underside of the highest desk is 97cm.
  • There is sufficient space to write or sign documents on the desks.
  • All of the desks have clear space under them.
  • The system is a portable loop.
  • The hearing assistance system is not signed.
  • Colleagues are not trained to use the system.

Desk(s) (Interview Pods)

  • There are 3 desks in the branch.
  • The desks are located towards the rear left of the branch.
  • The nearest desk is approximately 20m from the entrance.
  • The desk area is clearly visible from the entrance.
  • There is step-free access to the desks.
  • There is a clear unobstructed route to the desks.
  • There are not screens, windows, TVs or mirrors in front of or behind the desks which could adversely affect the ability of someone to lip read.
  • The desks are placed in front of a plain background.
  • The lighting levels are good.
  • The distance between the floor and the underside of the desks is 71cm.
  • There is sufficient space to write or sign documents on the desks.
  • All of the desks have clear space under them.
  • The system is a portable loop.
  • The hearing assistance system is not signed.
  • Colleagues are not trained to use the system.

Counter

  • The counter is located towards the rear of the branch.
  • The counter is approximately 17m from the entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are not screens, windows, TVs or mirrors in front of or behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 110cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section of the counter is 90cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • Counter Features View
    • The height and depth of the knee recess is 85cm x 23cm.
    • Clipboards can be provided to anyone who is unable to use the counter.
    • There is a hearing assistance system at the counter.
    • The type of system is a portable loop.
    • The hearing assistance system is not signed.
    • Colleagues are not trained to use the system.
  • Comments View
    • There is a pull-out shelf which creates the knee recess.

Lift

  • There is a lift for public use.
  • The lift is located at the far left of the branch.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 22m from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, LG.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 90cm.
  • The dimensions of the lift are 105cm x 135cm.
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Stairs

  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located towards the left of the branch.
  • The stairs are approximately 12m from the entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are G, LG.
  • There are 15+ steps between floors.
  • The height of the steps are between the recommended 15cm and 18cm.
  • The depth of the steps are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There are handrails at the steps.
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.

Meeting Room (Lower Ground Floor)

  • There is one meeting room on the ground floor and ten on the lower ground floor.
  • The Meeting Room is located on the lower ground floor.
  • Clear signage for the room is not visible from the entrance.
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • Access into the Room View
    • The door opens away from you (push).
    • The door is single width.
    • The door may be difficult to open.
    • The width of the door opening is 83cm.
    • The colour contrast between the external door and wall is poor.
    • The colour contrast between the internal door and wall is poor.
  • Room Details View
    • There is a portable hearing assistance system available for the room.
    • There is some fixed furniture within the room.
    • A height adjustable desk is not available.
    • The distance between the floor and the underside of the desk is 72cm.
    • There is not sufficient space for a wheelchair user to turn within the room.
    • Furniture can be moved to allow a turning space for wheelchair users.
    • There are chairs with armrests on both sides within the room.
    • There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
    • The desk is not placed in front of a plain background.
    • There are no potential trip hazards within the room.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are good.

Accessible Toilet(s)

  • There is not an accessible toilet for public use.

Standard Toilet(s)

  • Standard toilet facilities are not available.