Access Guide
Overview
- About View
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Parking and Public Transport
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- The venue does not have its own car park.
- There is on-street Blue Badge Bay parking, on-street standard parking and a public car park nearby.
- The name of the nearest car park is Lower Baxter Street.
- View information on Lower Baxter Street Car Park (opens new tab) .
- The nearest step-free train station is Bury St Edmunds.
- The nearest bus station is Bury St Edmunds.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free access via slope at the most accessible entrance.
- There is step-free level access throughout.
- Access throughout may include narrow walkways.
- There are no toilet facilities.
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Getting Help and Assistance
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- There is a member of staff to welcome customers at the entrance.
- There is seating available.
- There is no hearing assistance system.
- Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
- The branch has easy grip pens, coloured acetate sheets, magnifying sheets, clipboards, and a signature guide.
- Large Print documents are available same day in branch.
- Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
- BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: an ATM machine and Wi-Fi.
Branch Entrance
- This entrance is located at the front of the branch, on Butter Market.
- The entrance area is clearly signed.
- This entrance is signed with LLOYDS BANK LIMITED.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free access via slope at the entrance.
- The slope has a steep gradient.
- There are double manual doors at this entrance.
- The doors are permanently held open.
- The width of the opening is 122cm.
- The doors have a high visual contrast.
- There is a second set of double automatic doors.
- The second set of doors are permanently held open.
- The width of the opening is 97cm.
- There is a small lip on the threshold of the opening.
- The second set of doors have a high visual contrast.
- There is an opening beyond the entrance doors with a width of 243cm.
- There is step-free level access as you enter.
Internal ATMs - before Banking Hall
- The ATMs are located to the right as you pass through the second set of doors at the branch entrance, outside the main banking hall.
- The ATMs are clearly signed.
- The height of the ATM features vary between 94cm and 131cm.
- There is a lowered ATM available.
- The lowered ATM is the closest to the entrance.
- The height of the lowered ATM features vary between 83cm and 120cm.
- All ATMs have a raised dot on the number 5 key.
- All of the ATMs are Talking ATMs.
- The branch does not have headphones that customers can use with the ATMs.
- These ATMs are accessible outside of opening hours.
Branch
- There is step-free level access throughout all areas.
- Some flooring is shiny.
- The walls and floor visual contrast varies between low and high.
- Some of the walls have a reflective finish.
- There is background noise.
- Signage is not provided.
- Seating available in the branch includes: chairs with armrests, armchairs, sofas without castors and high stools.
- Some of the seats are at a suitable height for a wheelchair user to transfer onto (44cm - 46cm high).
- Furniture available in the branch includes: coffee tables and desks.
- The furniture and floor visual contrast varies between low and high.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Internal ATMs
- The ATMs are located on the right as you enter the main banking hall.
- The ATMs are clearly signed.
- The height of the ATM features vary between 98cm and 135cm.
- There is a lowered ATM available.
- The lowered ATM is not on either end of the bank of machines.
- The height of the lowered ATM features vary between 85cm and 122cm.
- All ATMs have a raised dot on the number 5 key.
- All of the ATMs are Talking ATMs.
- The branch does not have headphones that customers can use with the ATMs.
- The height of the Immediate Deposit Machine features varies between 81cm and 121cm.
- The Immediate Deposit Machine does have a raised dot on the 5 key.
- The Immediate Deposit Machine is a Talking ATM.
- The branch does not have headphones that customers can use with the Immediate Deposit machines.
Touchdown Desk
- The desk is located straight ahead as you enter the main banking hall.
- The distance from the branch entrance is 2m.
- There is step-free level access to the desk.
- The height of the desk is 90cm.
- There is not a lowered section at the desk.
- The desk has a television behind and windows behind.
- There is not a hearing assistance system.
- There is background noise in this area.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: high stools.
Cashiers Counter
- The counter is located straight ahead as you enter the main banking hall.
- The distance from the branch entrance is 9m.
- There is step-free level access to the counter.
- There are 8 or fewer counters and the direct line of sight to the head of the queue is not impaired.
- There are no queue notifications.
- The height of the counter is 110cm.
- There is a lowered section at the counter.
- The height of the lowered section is 90cm.
- There is a pull-out shelf at the front of the counter.
- The pull-out shelf does not provide a knee space which is at least 40cm deep.
- The counter has a television behind and windows behind.
- There is not a hearing assistance system.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Meeting Room
- The room is located diagonally to the left across the main banking hall and then along the corridor.
- There are 2 rooms of this type.
- The distance from the branch entrance is 11m.
- The most accessible route to the room has step-free level access and narrow walkways.
- There is no signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens away from you.
- The door is easy to open.
- The width of the opening is 86cm.
- Internally the door has a high visual contrast.
- There is step-free level access throughout the room.
- Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs with armrests.
- Furniture available in the room includes: desks.
- The furniture is fixed.
- The height to the top of the surface of the desk is 72cm.
- The clear height under the desk is 71cm.
- The furniture and floor have a high visual contrast.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- The room has adjustable temperature controls.