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Lloyds Bank - Canary Wharf

The Park Pavilion, 40 Canada Square, London, E14 5FW

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Access Guide

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Overview

  • About View
    • This branch of Lloyds Bank is located within One Canada Square (Canary Wharf Tower), to the east side of the building, with an internal entrance within One Canada Square and an external entrance on South Colonnade.
    • View information on opening times.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout, this may include the use of a lift.
    • Access throughout may include narrow walkways and pillars.
    • The first floor can be accessed via a platform lift and stairs.
    • There are no toilet facilities.
  • Getting Help and Assistance View
    • There is a member of staff to welcome customers at the entrance.
    • There is seating available.
    • There is no hearing assistance system.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • The branch has easy grip pens, coloured acetate sheets, magnifying sheets, clipboards, and a signature guide.
    • Large Print documents are available same day in branch.
    • Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
    • BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: an ATM machine and Wi-Fi.

External ATM - One Canada Square

  • The ATM is located within One Canada Square, to the left as you face the branch entrance.
  • The ATM is clearly signed.
  • The height of the ATM features vary between 77cm and 123cm.
  • The ATM does have a raised dot on the 5 key.
  • The ATM is a Talking ATM.
  • The branch does not have headphones that customers can use with the ATMs.

Branch Entrance - One Canada Square

  • This entrance is located within One Canada Square (Canary Wharf Tower), to the east of the building on the ground floor.
  • The entrance area is clearly signed.
  • This entrance is signed with LLOYDS Bank.
  • There is step-free level access at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open away from you.
  • The width of the opening is 143cm.
  • The doors have a low visual contrast.

External ATM - South Colonnade

  • The ATM is located to the right of the external branch frontage, on South Colonnade.
  • The ATM is clearly signed.
  • The height of the ATM features vary between 93cm and 136cm.
  • The ATM does have a raised dot on the 5 key.
  • The ATM is a Talking ATM.
  • The branch does not have headphones that customers can use with the ATMs.

Branch Entrance - South Colonnade

  • This entrance is located at the front of the branch, on South Colonnade.
  • The entrance area is clearly signed.
  • This entrance is signed with the Black Horse symbol.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double manual doors at this entrance, however one door is locked.
  • The locked door can be opened on request.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 81cm.
  • The doors have a high visual contrast.
  • There is a small lip on the threshold of the opening.

Internal ATMs

  • The ATMs are located straight ahead as you enter the branch via the One Canada Square entrance.
  • The ATMs are clearly signed.
  • The height of the Immediate Deposit Machine features varies between 80cm and 120cm.
  • There is not a lowered Immediate Deposit Machine.
  • All Immediate Deposit Machines have a raised dot on the number 5 key.
  • All of the Immediate Deposit Machines are Talking ATMs.
  • The branch does not have headphones that customers can use with the Immediate Deposit machines.

Branch

  • There is step-free level access throughout all areas, this may include the use of a lift.
  • Some flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • Some of the walls have a reflective finish.
  • There is background noise.
  • Signage is not provided.
  • Seating available in the branch includes: chairs with armrests, armchairs and high stools.
  • Some of the seats are at a suitable height for a wheelchair user to transfer onto (44cm - 46cm high).
  • Furniture available in the branch includes: desks.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • Some of the furniture is fixed.
  • The furniture and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Help and Support Desk

  • The desk is located diagonally to the right as you enter the branch via the One Canada Square entrance.
  • The distance from the One Canada Square entrance is 11m.
  • The most accessible route to the desk has pillars.
  • There is step-free level access to the desk.
  • The height of the desk is 100cm.
  • There is not a lowered section at the desk.
  • There is a knee recess which is 95cm high, 50cm deep, and 180cm wide.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: high stools.

Cashiers Counter

  • The counter is located immediately to the left as you enter the branch via the One Canada Square entrance.
  • The distance from the One Canada Square entrance is 5m.
  • There is step-free level access to the counter.
  • The space between the rail and the counter is between 140cm and 179cm with turning spaces over 150cm at the ends.
  • There are 8 or fewer counters and the direct line of sight to the head of the queue is not impaired.
  • There are no queue notifications.
  • The height of the counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 90cm.
  • There is a pull-out shelf at the front of the counter.
  • The pull-out shelf does not provide a knee space which is at least 40cm deep.
  • The counter has a television behind.
  • There is not a hearing assistance system.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Lift

  • The lift surveyed is located to the left behind the cashiers counter.
  • This lift is a platform lift.
  • The distance from the One Canada Square entrance is 15m.
  • The most accessible route to the lift has step-free level access and narrow walkways.
  • The ground and first floors (0 and 1) are accessed by this lift.
  • There is not clear signage in the lift lobbies indicating the floor number.
  • The lift door has a low visual contrast.
  • The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift opening width is 97cm.
  • The dimensions of the lift are 112cm (width) x 144cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • The lift is slow moving and the button needs to be pressed constantly when in use.
  • Internally the lift has: a visual floor indicator.
  • The weight limit for this lift is 400kg.
  • Lighting levels were low at the time of the survey.
  • The light inside the lift was not working at the time of survey (January 2026).

Stairs

  • The stairs surveyed are located diagonally to the right across the main banking hall as you enter the branch via the One Canada Square entrance.
  • This is a straight staircase.
  • The ground and first floors (0 and 1) can be accessed by these stairs.
  • There is not clear signage in the stairwells indicating the floor number.
  • There are 16 steps between floors.
  • The steps have some clear markings and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Meeting Room

  • The room is located on the first floor, to the right as you exit the lift.
  • There are 7 rooms of this type.
  • The distance from the lift is 6m.
  • The most accessible route to the room has a platform lift.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 84cm.
  • Internally the door has a low visual contrast.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: desks.
  • The furniture is fixed.
  • The height to the top of the surface of the desk is 73cm.
  • The clear height under the desk is 72cm.
  • The furniture and floor visual contrast varies between low and high.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • The room has adjustable temperature controls.