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Lloyds Bank - Chelsea

33-33A Kings Road, Chelsea, SW3 4LX

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Access Guide

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Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout, this may include the use of a lift.
    • Access throughout may include pillars.
    • The basement floor can be accessed via a standard lift and stairs.
    • There are no toilet facilities.
  • Getting Help and Assistance View
    • There is not a member of staff to welcome customers at the entrance.
    • There is seating available.
    • There is a fixed hearing assistance system.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • The branch has easy grip pens, coloured acetate sheets, magnifying sheets, clipboards, and a signature guide.
    • Large Print documents are available same day in branch.
    • Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
    • BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: an ATM machine and Wi-Fi.

External ATM

  • The ATM is located to the right of the branch entrance.
  • The ATM is clearly signed.
  • The height of the ATM features vary between 89cm and 120cm.
  • The ATM does have a raised dot on the 5 key.
  • The ATM is a Talking ATM.
  • The branch does not have headphones that customers can use with the ATMs.

Branch Entrance

  • This entrance is located at the front left corner of the branch.
  • The approach to the entrance has a bollard and bollards.
  • The entrance area is clearly signed.
  • This entrance is signed with the Black Horse symbol.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double manual doors at this entrance, however one door is locked.
  • The locked door can be opened on request.
  • The door is permanently held open.
  • The width of the opening is 91cm.
  • The doors have a low visual contrast.
  • There is a second set of double automatic doors.
  • The second set of doors open by sliding.
  • The width of the opening is 136cm.
  • The second set of doors have a high visual contrast.

Branch

  • There is step-free level access throughout all areas, this may include the use of a lift.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Some of the walls have a reflective finish.
  • There is a phone shelf with a chair.
  • The height to the surface of the phone shelf is 74cm.
  • There is background noise.
  • Signage is not provided.
  • Seating available in the branch includes: chairs with armrests, chairs without armrests, armchairs, sofas without castors and stools.
  • All seats are at a suitable height for a wheelchair user to transfer onto (44cm - 46cm high).
  • Furniture available in the branch includes: tables, coffee tables and desks.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • Some of the furniture is fixed.
  • The furniture and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Internal ATMs

  • The ATMs are located to the right from the branch entrance.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 85cm and 122cm.
  • The ATM does have a raised dot on the 5 key.
  • The ATM is a Talking ATM.
  • The branch does not have headphones that customers can use with the ATMs.
  • The height of the Immediate Deposit Machine features varies between 81cm and 98cm.
  • The Immediate Deposit Machine does not have a raised dot on the 5 key.
  • The Immediate Deposit Machine is a Talking ATM.
  • The branch does not have headphones that customers can use with the Immediate Deposit machines.

Standing Desk

  • The desk is located to the left from the branch entrance.
  • The distance from the branch entrance is 5m.
  • There is step-free level access to the desk.
  • The height of the desk is 90cm.
  • There is not a lowered section at the desk.
  • The desk has patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • The walls and floor have a high visual contrast.
  • Lighting levels vary due to the use of large glazed walls.

Cashiers Counter

  • The counter is located ahead from the branch entrance.
  • The distance from the branch entrance is 10m.
  • There is step-free level access to the counter.
  • The space between the rail and the counter is between 140cm and 179cm with turning spaces over 150cm at the ends.
  • There are 8 or fewer counters and the direct line of sight to the head of the queue is not impaired.
  • There are no queue notifications.
  • The height of the counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 86cm.
  • There is a pull-out shelf at the front of the counter.
  • The pull-out shelf does not provide a knee space which is at least 40cm deep.
  • The counter has patterned/distracting backgrounds.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • Lighting levels were even at the time of the survey.

Booth

  • The desk is located at the rear of the branch.
  • The distance from the branch entrance is 15m.
  • There is step-free level access to the desk.
  • The height of the desk is 75cm.
  • The desk has patterned/distracting backgrounds.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.
  • There is not room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests.

Lift

  • The lift surveyed is located to the left from the branch entrance.
  • The distance from the branch entrance is 10m.
  • The most accessible route to the lift has step-free level access.
  • The basement and ground floors are accessed by this lift.
  • There is not clear signage in the lift lobbies indicating the floor number.
  • The lift door has a high visual contrast.
  • The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings, Braille markings and a low visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift opening width is 80cm.
  • The dimensions of the lift are 105cm (width) x 142cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing and a visual floor indicator.
  • Lighting levels were even at the time of the survey.

Stairs

  • The stairs surveyed are located to the left from the branch entrance.
  • This is a straight staircase.
  • The basement and ground floors can be accessed by these stairs.
  • There is not clear signage in the stairwells indicating the floor number.
  • There are 18 steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is not between 30cm and 45cm.
  • The steps have open risers.
  • Lighting levels vary due to the use of large glazed walls.

Meeting Room

  • The room is located on the basement floor, ahead from the lift then on the left.
  • There are 5 rooms of this type.
  • The distance from the lift is 5m.
  • The most accessible route to the room has step-free level access.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 84cm.
  • Internally the door has a low visual contrast.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: desks.
  • The furniture is fixed.
  • The height to the top of the surface of the desk is 76cm.
  • The clear height under the desk is 73cm.
  • The furniture and floor have a high visual contrast.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels vary due to the use of large glazed walls.
  • The room has adjustable temperature controls.