Access Guide

Search Access Guide

Overview

About View
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- The nearest step-free train station is Corby.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
Getting In and Around View
- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout.
- There are no toilet facilities.
Getting Help and Assistance View
- There is a member of staff to welcome customers at the entrance.
- There is seating available.
- There is a portable hearing assistance system on request.
- Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
- The branch has easy grip pens, coloured acetate sheets, magnifying sheets, clipboards, and a signature guide.
- Large Print documents are available same day in branch.
- Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
- BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: an ATM machine and Wi-Fi.

This entrance is located at the front of the branch on New Post Office Square.
The entrance area is clearly signed.
This entrance is signed with LLYOLDS BANK.
There is not a canopy or recess which provides weather protection at the entrance.
There is step-free level access at the entrance.
There are double automatic doors at this entrance.
The doors open away from you.
The width of the opening is 150cm.
The doors have a high visual contrast.
There is a small lip on the threshold of the opening.
There is step-free level access as you enter.

The ATMs are located on the right as you enter the branch.
The ATMs are clearly signed.
The height of the ATM features vary between 92cm and 132cm.
There is a lowered ATM available.
The lowered ATM is the closest to the entrance.
The height of the lowered ATM features vary between 82cm and 122cm.
All ATMs have a raised dot on the number 5 key.
All of the ATMs are Talking ATMs.
The branch does not have headphones that customers can use with the ATMs.
The height of the Immediate Deposit Machine features varies between 124cm and 84cm.
The Immediate Deposit Machine does have a raised dot on the 5 key.
The Immediate Deposit Machine is a Talking ATM.
The branch does not have headphones that customers can use with the Immediate Deposit machines.

There is step-free level access throughout all areas.
The walls and floor visual contrast varies between low and high.
Some of the walls have a reflective finish.
There is no (or very little) background noise.
Signage is provided.
Signage is clearly visible with high contrasting colours.
The colour, design and typeface of signs is consistent throughout.
Seating available in the branch includes: chairs with armrests, armchairs and benches.
Some of the seats are at a suitable height for a wheelchair user to transfer onto (44cm - 46cm high).
Furniture available in the branch includes: coffee tables and desks.
Some of the furniture is fixed.
The furniture and floor visual contrast varies between low and high.
Lighting levels vary due to the use of large glazed walls.

The desk is located on the right as you enter the branch.
The distance from the entrance is 13m.
There is step-free level access to the desk.
The height of the desk is 79cm.
There is not a lowered section at the desk.
The desk has patterned/distracting backgrounds.
There is a portable hearing assistance system on request.
The hearing assistance system was tested and working at the time of the survey.
There is no (or very little) background noise in this area.
The walls and floor have a high visual contrast.
Lighting levels were even at the time of the survey, with unshaded light sources.
There is not room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
There is not space for an assistance dog to rest in the seating area.
Seating available in this area includes: chairs with armrests.

The room is located on the right as you enter the branch.
The distance from the entrance is 11m.
The most accessible route to the room has step-free level access.
There is no signage on or near the door.
There is step-free level access into the room.
There is a single manual door with a low visual contrast.
The door opens away from you.
The door requires effort to open.
The width of the opening is 87cm.
Internally the door has a low visual contrast.
There is step-free level access throughout the room.
Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
There is space for an assistance dog to rest.
The walls and floor have a high visual contrast.
Seating available in the room includes: chairs with armrests.
Furniture available in the room includes: desks.
The furniture is fixed.
The height to the top of the surface of the desk is 78cm.
The clear height under the desk is 76cm.
The furniture and floor visual contrast varies between low and high.
There is a portable hearing assistance system on request.
The hearing assistance system was tested and working at the time of the survey.
There is no (or very little) background noise in this room.
Lighting levels vary due to the use of large glazed walls.
The room has adjustable temperature controls.

The counter is located at the rear of the branch on the right.
The distance from the entrance is 15m.
There is step-free level access to the counter.
The queue rail is at least 180cm from the counter with turning spaces under 150cm at the ends.
There are 8 or fewer counters and the direct line of sight to the head of the queue is not impaired.
There are no queue notifications.
The height of the counter is 111cm.
There is a lowered section at the counter.
The height of the lowered section is 91cm.
There is a pull-out shelf at the front of the counter.
The pull-out shelf does not provide a knee space which is at least 40cm deep.
The counter has a television behind.
There is a clearly signed portable hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
Lighting levels were even at the time of the survey, with unshaded light sources.