Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Lloyds Bank - Cwmbran

1 Gwent Square, New Town Centre, Cwmbran, NP44 1XN

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is ramped and stepped access at the most accessible entrance.
    • There is step-free level access throughout.
    • Access throughout may include pillars.
    • There are no toilet facilities.
  • Getting Help and Assistance View
    • There is a member of staff to welcome customers at the entrance.
    • There is seating available.
    • There is a fixed hearing assistance system.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • The branch has easy grip pens, coloured acetate sheets, magnifying sheets, clipboards, and a signature guide.
    • Large Print documents are available same day in branch.
    • Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
    • BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: an ATM machine and Wi-Fi.
    • Staff receive the following training: quarterly inclusion and diversity training.

External ATMs

  • The ATMs are located to the left of the branch entrance.
  • The ATMs are clearly signed.
  • All of the ATM controls/features are not within 120cm.
  • There is an ATM at a lower height.
  • The lower ATM is the furthest from the entrance.
  • All of the lower ATM controls/features are not within 120cm.
  • All ATMs have a raised dot on the number 5 key.
  • All of the ATMs are Talking ATMs.
  • The branch does not have headphones that customers can use with the ATMs.

Branch Entrance

  • This entrance is located at the front of the branch.
  • The entrance area is clearly signed.
  • This entrance is signed with LLOYDS BANK.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is ramped and stepped access at the entrance.
  • The ramp has a very easy gradient.
  • The ramp is between 75cm and 150cm wide with a handrail on the right going up.
  • The ramp bypasses the step.
  • There is 1 step with a handrail on the right going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The step is clearly marked.
  • The steps have tactile markings at the top.
  • The height of the step is not between 15cm and 18cm.
  • The height of the highest step is 20cm.
  • There are double manual doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 102cm.
  • The doors have a medium visual contrast.
  • There is a second set of double automatic doors.
  • The second set of doors open away from you.
  • The width of the opening is 126cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a medium visual contrast.
  • There is step-free level access as you enter.

Branch

  • There is step-free level access throughout all areas.
  • Some flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • There is background noise.
  • Signage is not provided.
  • Seating available in the branch includes: chairs with armrests, armchairs and sofas without castors.
  • Some of the seats are at a suitable height for a wheelchair user to transfer onto.
  • Lighting levels vary due to the use of large glazed walls.

Internal ATMs

  • The ATMs are located to the left after you enter the branch.
  • The ATMs are clearly signed.
  • All of the ATM controls/features are not within 120cm.
  • The ATM does have a raised dot on the 5 key.
  • The ATM is a Talking ATM.
  • The branch does not have headphones that customers can use with the ATMs.
  • All of the Immediate Deposit Machine controls/features are within 120cm.
  • The Immediate Deposit Machine does have a raised dot on the 5 key.
  • The Immediate Deposit Machine is a Talking ATM.
  • The branch does not have headphones that customers can use with the Immediate Deposit machines.

Welcome Desk

  • The desk is located straight ahead on the right after you enter the branch.
  • The distance from the branch entrance is 6m.
  • There is step-free level access to the desk.
  • The height of the desk is 91cm.
  • There is not a lowered section at the desk.
  • The desk has patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • The walls and floor have a medium visual contrast.
  • Lighting levels vary due to the use of large glazed walls.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: armchairs and sofas.
  • Some chairs are fixed.

Cashiers Counter

  • The counter is located to the rear left after you enter the branch.
  • The distance from the branch entrance is 11m.
  • The most accessible route to the counter has pillars.
  • There is step-free level access to the counter.
  • The queue rail is less than 140cm from the counter with turning spaces over 150cm at the ends.
  • There are no queue notifications.
  • The height of the counter is 111cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 91cm.
  • There is a pull-out shelf at the front of the counter.
  • The pull-out shelf does not provide a knee space which is at least 40cm deep.
  • The counter has a television behind.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were even at the time of the survey.

Meeting Room

  • The room is located to the rear after you enter the branch.
  • There are 4 rooms of this type.
  • The distance from the branch entrance is 13m.
  • The most accessible route to the room has step-free level access.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 94cm.
  • There is a small lip on the threshold of the opening.
  • Internally the door has a low visual contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre, which the door opens into (150cm x 150cm).
  • There is not space for an assistance dog to rest.
  • Privacy facilities for this room include: blinds.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs without armrests and armchairs.
  • Furniture available in the room includes: desks.
  • The furniture is fixed.
  • The height to the top of the surface of the desk is 74cm.
  • The clear height under the desk is 72cm.
  • The furniture and floor visual contrast varies between low and high.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • There is no (or very little) background noise in this room.
  • Lighting levels vary due to the use of large glazed walls.
  • The room has adjustable temperature controls.