Access Guide
Overview
- About View
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Parking and Public Transport
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- The venue does not have its own car park.
- There is on-street Blue Badge Bay parking and on-street standard parking.
- The nearest underground station is East Ham.
- The nearest train station is Barking.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free access via slope at the most accessible entrance.
- There is step-free level access throughout.
- Access throughout may include narrow walkways and pillars.
- There are no toilet facilities.
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Getting Help and Assistance
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- There is a member of staff to welcome customers at the entrance.
- There is seating available.
- There is no hearing assistance system.
- Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
- The branch has easy grip pens, coloured acetate sheets, magnifying sheets, clipboards, and a signature guide.
- Large Print documents are available same day in branch.
- Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
- BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: an ATM machine and Wi-Fi.
External ATMs
- The ATMs are located on the right hand side of the branch, on High Street North.
- The ATMs are clearly signed.
- All of the ATM controls/features are not within 120cm.
- There is not an ATM at a lower height.
- All ATMs have a raised dot on the number 5 key.
- All of the ATMs are Talking ATMs.
- The branch does not have headphones that customers can use with the ATMs.
Branch Entrance
- This entrance is located at the front of the branch, on the corner of High Street North and Lloyd Road.
- The entrance area is clearly signed.
- This entrance is signed with the Black Horse symbol.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free access via slope at the entrance.
- The slope has a steep gradient.
- There is a single automatic door at this entrance.
- The door opens away from you.
- There is a push pad at a height of 97cm.
- The width of the opening is 94cm.
- The door has a low visual contrast.
- There is a push pad or push button to exit at a height of 82cm.
- There is a small lip on the threshold of the opening.
- There is step-free access via slope as you enter.
- The slope has a steep gradient.
Branch
- There is step-free level access throughout all areas.
- Some flooring is shiny.
- The walls and floor visual contrast varies between low and high.
- Some of the walls have a reflective finish.
- There is background noise.
- Signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
- Seating available in the branch includes: armchairs.
- All seats are at a suitable height for a wheelchair user to transfer onto.
- Furniture available in the branch includes: desks.
- Some of the furniture is fixed.
- The furniture and floor visual contrast varies between low and high.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Internal ATMs
- The ATMs are located to the right and straight ahead as you enter the branch.
- The ATMs are clearly signed.
- All of the ATM controls/features are within 120cm.
- The ATM does have a raised dot on the 5 key.
- The ATM is a Talking ATM.
- The branch does not have headphones that customers can use with the ATMs.
- All of the Immediate Deposit Machine controls/features are not within 120cm.
- All Immediate Deposit Machines have a raised dot on the number 5 key.
- All of the Immediate Deposit Machines are Talking ATMs.
- The branch does not have headphones that customers can use with the Immediate Deposit machines.
Help and Advice Desk
- The desk is located immediately to the left as you enter the branch.
- The distance from the branch entrance is 7m.
- There is step-free level access to the desk.
- The height of the desk is 91cm.
- There is not a lowered section at the desk.
- The desk has patterned/distracting backgrounds.
- There is not a hearing assistance system.
- There is background noise in this area.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests.
Booth
- The desk is located to the left and then on the right behind the help and advice desk as you enter the branch.
- The distance from the branch entrance is 9m.
- The most accessible route to the desk has narrow walkways.
- There is step-free level access to the desk.
- The height of the desk is 72cm.
- There is a knee recess which is 71cm high, 40cm deep, and 126cm wide.
- The desk has patterned/distracting backgrounds.
- There is not a hearing assistance system.
- There is background noise in this area.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- There is not room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is not space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests.
Cashiers Counter
- The counter is located to the right and then to the left as you enter the branch.
- The distance from the branch entrance is 19m.
- The most accessible route to the counter has pillars.
- There is step-free level access to the counter.
- The queue rail is less than 140cm from the counter with turning spaces over 150cm at the ends.
- There are no queue notifications.
- The height of the counter is 110cm.
- There is a lowered section at the counter.
- The height of the lowered section is 90cm.
- There is a pull-out shelf at the front of the counter.
- The pull-out shelf does not provide a knee space which is at least 40cm deep.
- The counter has a television behind.
- There is not a hearing assistance system.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Meeting Room
- The room is located to the left and straight ahead along the corridor behind the help and advice desk as you enter the branch.
- There are 2 rooms of this type.
- The distance from the branch entrance is 24m.
- The most accessible route to the room has step-free level access and narrow walkways.
- There is no signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a low visual contrast.
- The door opens away from you.
- The door is easy to open.
- The width of the opening is 77cm.
- Internally the door has a low visual contrast.
- There is step-free level access throughout the room.
- There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Privacy facilities for this room include: a door lock.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs with armrests.
- Furniture available in the room includes: desks.
- The furniture is fixed.
- The height to the top of the surface of the desk is 72cm.
- The clear height under the desk is 71cm.
- The furniture and floor visual contrast varies between low and high.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels vary due to the use of large glazed walls.
- The room has adjustable temperature controls.