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Lloyds Bank - Ely

Minster Place, Ely, CB7 4EN

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Access Guide

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Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via ramp at the most accessible entrance.
    • The main entrance, located at the front of the branch on Minster Place, is accessed via 5 steps and a single manual door.
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: the additional meeting rooms on the first floor.
    • Access throughout may include pillars.
    • The ground first floors can be accessed via stairs.
    • There are no toilet facilities.
  • Getting Help and Assistance View
    • There is a member of staff to welcome customers at the entrance.
    • There is seating available.
    • There is a fixed hearing assistance system.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • The branch has easy grip pens, coloured acetate sheets, magnifying sheets, clipboards, and a signature guide.
    • Large Print documents are available same day in branch.
    • Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
    • BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: an ATM machine and Wi-Fi.

Parking

  • Car Park View
    • The car park is located to the rear of the branch, off St Mary's Street.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There is 1 designated Blue Badge parking bay available.
    • The Blue Badge bay has faded markings.
    • The surveyed Blue Badge parking bay dimensions are 300cm (width) x 510cm (depth).
    • There are no hatched/marked zones.
    • The nearest designated bay is 3m from the accessible entrance.
    • The most accessible route from the Blue Badge parking has step-free level access and bollards.
    • The parking is well lit.
  • Charges and Restrictions View
    • This car park is for staff and Blue Badge holders only.
    • Parking is free for all users.
    • Clearly presented parking signs are available.
  • Drop-off Point View
    • There is not a designated drop-off point available.
  • On-street Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located on Minster Place.
    • The Blue Badge bays are clearly marked and signposted.
  • Public Car Park View
    • There is a public car park located off St Mary's Street.
    • The name of the car park is St Mary's Street.
    • Designated Blue Badge parking bays are available in the car park.
    • Blue Badge holders should contact the branch in advance should they wish to park in the branch's own car park, as there is a locked bollard at the car park entrance.

External ATMs

  • The ATMs are located at the front of the branch on Minster Place and to the side of the branch on St Mary's Street.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 95cm and 132cm.
  • There is a lowered ATM available.
  • The lowered ATM is the closest to the entrance.
  • The height of the lowered ATM features vary between 87cm and 124cm.
  • All ATMs have a raised dot on the number 5 key.
  • All of the ATMs are Talking ATMs.
  • The branch does not have headphones that customers can use with the ATMs.

Accessible Entrance

  • This entrance is located to the rear of the branch, leading in from the car park.
  • The approach to the entrance has bollards.
  • The entrance area is not clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is between 75cm and 150cm wide with handrails on both sides.
  • The ramp bypasses the steps.
  • There are 6 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The step markings are not clearly visible.
  • The steps have tactile markings at the top.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 15cm.
  • The depth of the steps is between 30cm and 45cm.
  • There is a single automatic door at this entrance.
  • The door opens away from you.
  • There is a push pad at a height of 105cm.
  • The width of the opening is 82cm.
  • The door has a low visual contrast.
  • There is a push pad or push button to exit at a height of 99cm.
  • There is step-free level access as you enter.

Branch

  • There is step-free level access throughout all areas.
  • Some flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • There is background noise.
  • Signage is provided.
  • Some signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is not consistent throughout.
  • Seating available in the branch includes: chairs with armrests, chairs without armrests, armchairs and benches.
  • All seats are at a suitable height for a wheelchair user to transfer onto (44cm - 46cm high).
  • Furniture available in the branch includes: tables, coffee tables and desks.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • Some of the furniture is fixed.
  • The furniture and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey.

Internal ATMs

  • The ATMs are located to the left as you enter the branch via the accessible entrance, beyond the cashiers counter.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 85cm and 122cm.
  • The ATM does have a raised dot on the 5 key.
  • The ATM is a Talking ATM.
  • The branch does not have headphones that customers can use with the ATMs.
  • The height of the Immediate Deposit Machine features varies between 81cm and 121cm.
  • The Immediate Deposit Machine does have a raised dot on the 5 key.
  • The Immediate Deposit Machine is a Talking ATM.
  • The branch does not have headphones that customers can use with the Immediate Deposit machines.

Touchdown Desk

  • The desk is located straight ahead as you enter the branch via the accessible entrance.
  • The distance from the accessible entrance is 7m.
  • There is step-free level access to the desk.
  • The height of the desk is 90cm.
  • There is not a lowered section at the desk.
  • The desk has patterned/distracting backgrounds.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • There is background noise in this area.
  • The flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests.

Cashiers Counter

  • The counter is located to the left as you enter the branch via the accessible entrance.
  • The distance from the accessible entrance is 8m.
  • The most accessible route to the counter has pillars.
  • There is step-free level access to the counter.
  • The queue rail is less than 140cm from the counter with turning spaces under 150cm at the ends.
  • There are 8 or fewer counters and the direct line of sight to the head of the queue is not impaired.
  • There are no queue notifications.
  • The height of the counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 90cm.
  • There is a pull-out shelf at the front of the counter.
  • The pull-out shelf does not provide a knee space which is at least 40cm deep.
  • The counter has a television behind.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • Lighting levels were even at the time of the survey.

Meeting Room - Ground Floor

  • The room is located to the left as you enter the branch via the accessible entrance.
  • There are 8 rooms of this type.
  • The distance from the accessible entrance is 6m.
  • The most accessible route to the room has step-free level access.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 83cm.
  • Internally the door has a high visual contrast.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Privacy facilities for this room include: a door lock and blinds.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in the room includes: chairs with armrests, chairs without armrests and armchairs.
  • Furniture available in the room includes: desks.
  • The furniture is fixed.
  • The height to the top of the surface of the desk is 72cm.
  • The clear height under the desk is 71cm.
  • The furniture and floor visual contrast varies between low and high.
  • There is not a hearing assistance system.
  • There may be background noise in this room.
  • Announcements are in person.
  • Lighting levels vary due to the use of large glazed walls.
  • The room has adjustable temperature controls.
  • Despite the signage, there was no hearing assistance system in this room at the time of survey (February 2026).

Stairs

  • The stairs surveyed are located to the left as you enter the branch via the accessible entrance, beyond the cashiers counter.
  • This is a U-shaped staircase.
  • The ground and first floors can be accessed by these stairs.
  • There is not clear signage in the stairwells indicating the floor number.
  • There are 20+ steps between floors.
  • The steps have some clear markings and have handrails on both sides.
  • The handrails are not easy to grip.
  • The handrails do not cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is between 30cm and 45cm.
  • The steps have open risers.
  • Lighting levels vary due to the size of the space.
  • These steps access the first floor meeting rooms only, which are only used during busy periods.