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Lloyds Bank - Northampton

2 George Row, Northampton, Northamptonshire, NN1 1DJ

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Access Guide

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Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via ramp at the most accessible entrance.
    • There is step-free level access throughout the majority of areas.
    • The following areas have step-free access via ramps or slopes: the Bereavement Room and the Meeting Room.
    • There are no toilet facilities.
  • Getting Help and Assistance View
    • There is a member of staff to welcome customers at the entrance.
    • There is seating available.
    • There is a fixed hearing assistance system.
    • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
    • The designated safe space is located in the Bereavement Room.
    • British Sign Language interpreters can be provided on request.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • The branch has easy grip pens, coloured acetate sheets, magnifying sheets, clipboards, and a signature guide. Large Print documents are available same day in branch.
      Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
      BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: an ATM machine and Wi-Fi.
    • Staff receive the following training: on a variety of topics.

ATMs (Outside)

  • The ATMs are located on the right hand side of the branch, on Bridge Street.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 87cm and 126cm.
  • There is a lowered ATM available.
  • The height of the lowered ATM features vary between 84cm and 120cm.
  • All ATMs have a raised dot on the number 5 key.
  • All of the ATMs are Talking ATMs.
  • The branch has headphones that customers can use with any ATMs.
  • The lowered machine is the one on the left as you face them.

Entrance

  • This entrance is located at the front left of the branch, on George Row.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • This entrance is signed with 'the Black Horse symbol'.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is over 150cm wide with no handrails.
  • There is a single automatic door at this entrance.
  • The door opens away from you.
  • There is a push pad at a height of 96cm.
  • The width of the opening is 90cm.
  • The door has a high visual contrast.
  • Although there is a push pad inside the door, the door is operated by sensor when exiting the branch.
  • There is a second single automatic door.
  • The second door opens by sliding.
  • The width of the opening is 97cm.
  • The second door has a low visual contrast.
  • There is step-free level access as you enter.

Branch

  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps or slopes: the Bereavement Room and the Meeting Room.
  • The walls and floor have a high visual contrast.
  • There is a phone shelf with a stool.
  • The height to the surface of the phone shelf is 74cm.
  • There is background noise.
  • Signage is not provided.
  • Seating available in the branch includes: chairs with armrests, sofas without castors, stools and high stools.
  • Some of the seats are at a suitable height for a wheelchair user to transfer onto (44cm - 46cm high).
  • Furniture available in the branch includes: coffee tables and high tables.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • The furniture and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

Desk (Knowledge Bar)

  • The desk is located on the left as you enter the branch.
  • The distance from the entrance is 5m.
  • There is step-free level access to the desk.
  • The height of the desk is 99cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 75cm.
  • There is a knee recess under the lowered section which is 69cm high, 60cm deep, and 110cm wide.
  • The desk has a television.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and high stools.
  • The desks are fixed.

Desk (Touchdown)

  • The desk is located at the centre of the branch as you enter.
  • The distance from the entrance is 11m.
  • There is step-free level access to the desk.
  • The height of the desk is 90cm.
  • There is not a lowered section at the desk.
  • The desk has a television.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: high stools.

Desk (Pod)

  • The desk is located on the right hand side of the branch as you enter.
  • The distance from the entrance is 11m.
  • There is step-free level access to the desk.
  • The pod surveyed was the furthest from the entrance.
  • The height of the desk is 73cm.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests.
  • The desks are fixed.

ATMs (Inside)

  • The ATMs are located to the rear left of the branch as you enter.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 82cm and 120cm.
  • The ATM does have a raised dot on the 5 key.
  • The ATM is a Talking ATM.
  • The height of the Immediate Deposit Machine features varies between 83cm and 128cm.
  • There is not a lowered Immediate Deposit Machine.
  • All Immediate Deposit Machines have a raised dot on the number 5 key.
  • All of the Immediate Deposit Machines are Talking ATMs.
  • The branch has headphones that customers can use with any ATMs.

Cashiers Counter

  • The counter is located at the left hand side of the branch as you enter.
  • The distance from the entrance is 23m.
  • There is step-free level access to the counter.
  • The space between the rail and the counter is between 140cm and 179cm with turning spaces under 150cm at the ends.
  • There are no queue notifications.
  • The height of the counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 90cm.
  • There is a pull-out shelf at the front of the counter.
  • The pull-out shelf does not provide a knee space which is at least 40cm deep.
  • The counter has patterned/distracting backgrounds.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were even at the time of the survey.
  • The hearing assistance system is signed on the first 2 cashier's points as you exit the queue, but not on the third one.

Room (Bereavement Room)

  • The room is located to the rear left of the branch as you enter.
  • The distance from the entrance is 19m.
  • The most accessible route to the room has a slight ramp or slope.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 75cm.
  • Internally the door has a high visual contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (75cm x 160cm).
  • There is space for an assistance dog to rest.
  • Privacy facilities for this room include: a door lock.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: desks.
  • The desks are fixed.
  • The height to the top of the surface of the desk is 73cm.
  • The clear height under the desk is 70cm.
  • The furniture and floor have a low visual contrast.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • The room has adjustable temperature controls.

Room (Meeting Room)

  • The room is located at the rear left of the branch as you enter.
  • The distance from the entrance is 20m.
  • The most accessible route to the room has a slight ramp or slope.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 74cm.
  • Internally the door has a high visual contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (75cm x 160cm).
  • There is space for an assistance dog to rest.
  • Privacy facilities for this room include: blinds.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: desks.
  • The desks are fixed.
  • The height to the top of the surface of the desk is 72cm.
  • The clear height under the desk is 69cm.
  • The furniture and floor visual contrast varies between low and high.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • The room has adjustable temperature controls.