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Lloyds Bank Shrewsbury Pride Hill

1 Pride Hill, Shrewsbury, SY1 1DG

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Branch Information

  • For contact details, opening times, and services available in this branch, please click here to visit the Lloyds Bank Shrewsbury Pride Hill branch page on their website (opens in a new tab).
  • This branch is located on a high street.
  • There is not a colleague trained in British Sign Language.
  • The branch does not have a magnifying glass available.
  • The branch does have a signature guide available.
  • The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request and different languages on request.
  • There is a hearing assistance system available.
  • There is a hearing assistance system available for the meeting rooms.

Public Transport and Parking

  • There is a bus stop within approximately 150m of the branch.
  • The nearest train station is Shrewsbury.
  • The branch does not have its own car park.

Approach

  • The surface of the approach includes paving slabs.
  • The approach surface is uneven in places.
  • Ramp or Slope View
    • There is a slope on the approach.
    • The slope is permanent, with a steep gradient and no handrails.

ATM(s) (Outside)

  • The ATMs are located on the left of the entrance.
  • The controls/screen heights vary between 83cm and 117cm.
  • There is not a lowered ATM available.
  • The branch has headphones that customers can use with any ATMs.

Outside Access (Pride Hill)

  • The entrance is clearly signed.
  • There is ramped/sloped access at this entrance.
  • Entrance View
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance doors do not contrast visually with the immediate surroundings.
    • The main doors open automatically (away from you).
    • The doors are double width.
    • The width of the door opening is 141cm.
  • Ramp/Slope View
    • The ramp is located beyond the entrance.
    • The gradient of the ramp is slight.
    • The ramp is permanent.
    • There is not a level landing at the top of the ramp.
    • There are handrails at the ramp.
    • The handrails are on both sides.
    • The lighting levels are good.

Inside the Branch

  • There is step-free access throughout the majority of the branch.
  • The type of flooring in the branch is carpet and laminate.
  • There is some flooring in the branch which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.
  • There is a waiting area available in the branch.
  • The waiting area is located on the right as you enter the branch.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • Seating in the branch includes: armchairs.

ATM(s) (Inside - Immediate Deposit)

  • The ATM is located on the left as you enter the branch.
  • The controls/screen heights vary between 94cm and 103cm.
  • There is not a lowered ATM available.
  • The branch has headphones that customers can use with any ATMs.
  • There is a Business Depositpoint on the right of the deposit ATM.
    The height for the Depositpoint is 123cm.

ATM(s) (Inside - Cashpoint)

  • The ATMs are located on the left as you enter the branch.
  • The controls/screen heights vary between 93cm and 127cm.
  • There is a lowered ATM available.
  • The height range of the lowered ATM controls/screen is 86cm to 120cm.
  • The branch has headphones that customers can use with any ATMs.

Desk(s) (Welcome)

  • There is 1 desk in the branch.
  • The desk is located on the right as you enter the branch.
  • The nearest desk is approximately 9m from the entrance.
  • The desk area is clearly visible from the entrance.
  • There is step-free access to the desk.
  • There is a clear unobstructed route to the desk.
  • There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
  • The desk is not placed in front of a plain background.
  • The lighting levels are good.
  • The distance between the floor and the underside of the desks is 71cm.
  • There is sufficient space to write or sign documents on the desk.
  • There is a clear space under the desk.

Counter

  • The counter is located towards the rear of the branch on the left.
  • The counter is approximately 12m from the entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are not screens, windows, TVs or mirrors in front of or behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 100cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section of the counter is 90cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • Counter Features View
    • The height and depth of the knee recess is 85cm x 23cm.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is not signed.
    • Colleagues are trained to use the system.
  • Comments View
    • There is a pull-out shelf which creates the knee recess.

Meeting Room (Ground Floor - Enquiries)

  • There are two meeting rooms on the ground floor and six on the first floor.
  • The Enquiries Meeting Room is located on the ground floor, towards the rear of the branch.
  • The room is clearly visible from the entrance.
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • Access into the Room View
    • The door opens away from you (push).
    • The door is single width.
    • The door may be difficult to open.
    • The width of the door opening is 85cm.
    • The colour contrast between the external door and wall is poor.
    • The colour contrast between the internal door and wall is poor.
  • Room Details View
    • There is a fixed hearing assistance system available for the room.
    • There is some fixed furniture within the room.
    • A height adjustable desk is not available.
    • The distance between the floor and the underside of the desk is 71cm.
    • There is not sufficient space for a wheelchair user to turn within the room.
    • Furniture can be moved to allow a turning space for wheelchair users.
    • There are chairs with armrests on both sides within the room.
    • There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
    • The desk is placed in front of a plain background.
    • There are no potential trip hazards within the room.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are good.

Lift

  • There is a lift for public use.
  • The lift is located on the right past the welcome desk.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 14m from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1.
  • There are manual, heavy, single doors to access the lift lobby on the first floor.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 88cm.
  • The dimensions of the lift are 93cm x 135cm.
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The controls for the lift are within 126cm - 140cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting levels in the lift are low.
  • Comments View
    • The external controls for the lift are 145cm from the floor.

Stairs

  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located on the right as you enter the branch.
  • The stairs are approximately 4m from the entrance.
  • The stairs are clearly visible from the entrance.
  • There are manual, heavy, single doors to enter and exit the stairwell on the ground floor and on the first floor.
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The height of the steps are between the recommended 15cm and 18cm.
  • The depth of the steps are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There are handrails at the steps.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.
  • Comments View
    • The first 3 steps have a rounded handrail which does not extend past the first and last step.
    • The main part of the stairs has a square handrail which does extend beyond the first and last step.

Meeting Room (First Floor)

  • There are two meeting rooms on the ground floor and six on the first floor.
  • The Meeting Room is located on the first floor.
  • Clear signage for the room is not visible from the entrance.
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • Access into the Room View
    • The doors open away from you (push).
    • The doors are double width but one door is locked.
    • The doors are easy to open.
    • The width of the door opening is 79cm.
    • The colour contrast between the external door and wall is poor.
    • The colour contrast between the internal door and wall is good.
  • Room Details View
    • There is a fixed hearing assistance system available for the room.
    • There is some fixed furniture within the room.
    • A height adjustable desk is not available.
    • The distance between the floor and the underside of the desk is 71cm.
    • There is sufficient space for a wheelchair user to turn within the room.
    • There are chairs with armrests on both sides within the room.
    • There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
    • The desk is placed in front of a plain background.
    • There are no potential trip hazards within the room.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are good.

Step(s) (First Floor)

  • The steps are located on the first floor.
  • The steps are used to access the mortgage room and the shared standard toilet..
  • There are 4 steps, which are clearly marked, with handrails on both sides.
  • The height of the steps are between 15cm and 18cm.
  • The depth of the steps are not between 30cm and 45cm.
  • The depth of the steps are 29cm.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels are good.

Accessible Toilet(s)

  • There is not an accessible toilet for public use.

Standard Toilet(s) (First Floor)

  • Standard toilet facilities are available.
  • The shared toilet facilities that were surveyed are located on the first floor.
  • The shared toilet facilities are approximately 6m from the steps.
  • There is step-free access into the shared toilet facilities.
  • There is no signage on or near the toilet door.
  • There is not a lowered urinal.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin.
  • The wash basin tap type is twist/turn.
  • There is a flashing fire alarm beacon within the toilet(s).
  • Lighting levels are good.
  • Comments View
    • The shared toilet is kept locked.
    • The key can be obtained from a member of staff.