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Lloyds Bank - Stourbridge

134 High Street, Stourbridge, DY8 1DS

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Access Guide

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Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via ramp at the most accessible entrance.
    • There is step-free level access throughout.
    • Access throughout may include pillars.
    • There are no toilet facilities.
  • Getting Help and Assistance View
    • There is a member of staff to welcome customers at the entrance.
    • There is seating available.
    • There are fixed and portable hearing assistance systems.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • The branch has easy grip pens, coloured acetate sheets, magnifying sheets, clipboards, and a signature guide.
    • Large Print documents are available same day in branch.
    • Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
    • BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: an ATM machine and Wi-Fi.

Branch Entrance

  • This entrance is located at the front of the branch.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • This entrance is signed with LLOYDS BANK.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a single automatic door at this entrance.
  • The door opens away from you.
  • There is a push pad at a height of 107cm.
  • The width of the opening is 83cm.
  • The door has a high visual contrast.
  • There is a small lip on the threshold of the opening.
  • There is step-free access via ramp as you enter.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide with a handrail on the right going up.

Branch

  • There is step-free level access throughout all areas.
  • Some flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • Some of the walls have a reflective finish.
  • There may be background noise.
  • Signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the branch includes: chairs with armrests and armchairs.
  • Some of the seats are at a suitable height for a wheelchair user to transfer onto (44cm - 46cm high).
  • Furniture available in the branch includes: coffee tables and desks.
  • Some of the furniture is fixed.
  • The furniture and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey.

Internal ATMs

  • The ATMs are located to the right as you enter.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 94cm and 130cm.
  • There is a lowered ATM available.
  • The lowered ATM is the closest to the entrance.
  • The height of the lowered ATM features vary between 83cm and 120cm.
  • All ATMs have a raised dot on the number 5 key.
  • All of the ATMs are Talking ATMs.
  • The branch does not have headphones that customers can use with the ATMs.
  • The height of the Immediate Deposit Machine features varies between 81cm and 99cm.
  • The Immediate Deposit Machine does have a raised dot on the 5 key.
  • The Immediate Deposit Machine is a Talking ATM.
  • The branch does not have headphones that customers can use with the Immediate Deposit machines.

Touchdown Desk

  • The desk is located ahead from the branch entrance.
  • The distance from the branch entrance is 5m.
  • The most accessible route to the desk has permanent physical obstructions.
  • There is step-free level access to the desk.
  • The height of the desk is 90cm.
  • There is not a lowered section at the desk.
  • The desk has patterned/distracting backgrounds.
  • There is a portable hearing assistance system on request.
  • The hearing assistance system was tested and working at the time of the survey.
  • There may be background noise in this area.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

Cashiers Counter

  • The counter is located ahead then to the right from the branch entrance.
  • The distance from the branch entrance is 8m.
  • The most accessible route to the counter has pillars and permanent physical obstructions.
  • There is step-free level access to the counter.
  • The space between the rail and the counter is between 140cm and 179cm with turning spaces under 150cm at the ends.
  • There are 8 or fewer counters and the direct line of sight to the head of the queue is not impaired.
  • There are no queue notifications.
  • The height of the counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 90cm.
  • There is a pull-out shelf at the front of the counter.
  • The pull-out shelf does not provide a knee space which is at least 40cm deep.
  • The counter has a television behind.
  • There is a clearly signed portable hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were even at the time of the survey.

Meeting Room

  • The room is located ahead from the branch entrance, on the left.
  • There are 7 rooms of this type.
  • The distance from the branch entrance is 8m.
  • The most accessible route to the room has step-free level access, pillars and permanent physical obstructions.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There are double manual doors with a low visual contrast.
  • The doors open away from you.
  • The doors are easy to open.
  • The width of the opening is 152cm.
  • Internally the door has a low visual contrast.
  • There is step-free level access throughout the room.
  • Furniture cannot be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Privacy facilities for this room include: a door lock.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: desks.
  • The height to the top of the surface of the desk is 73cm.
  • The clear height under the desk is 71cm.
  • The furniture and floor visual contrast varies between low and high.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • There is no (or very little) background noise in this room.
  • Lighting levels vary due to the use of large glazed walls.
  • The room does not have adjustable temperature controls.