Access Guide
Overview
- About View
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Parking and Public Transport
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- The venue does not have its own car park.
- There is on-street Blue Badge Bay parking, on-street standard parking, a public car park nearby and a taxi rank.
- The name of the nearest car park is Bridgeway Multi-Storey.
- View information on Bridgeway Multi Storey Car Park (opens new tab) .
- The nearest step-free train station is Stratford-upon-Avon.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free access via slope at the most accessible entrance.
- There is step-free level access throughout.
- Access throughout may include narrow walkways.
- There are no toilet facilities.
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Getting Help and Assistance
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- There is a member of staff to welcome customers at the entrance.
- There is seating available.
- There is a fixed hearing assistance system.
- Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
- The branch has easy grip pens, coloured acetate sheets, magnifying sheets, clipboards, and a signature guide.
- Large Print documents are available same day in branch.
- Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
- BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: an ATM machine and Wi-Fi.
External ATM
- The ATM is located to the right of the branch frontage, on Bridge Street.
- The ATM is not clearly signed.
- The height of the ATM features vary between 106cm and 141cm.
- The ATM does have a raised dot on the 5 key.
- The ATM is a Talking ATM.
- The branch does not have headphones that customers can use with the ATMs.
- The pavement in front of the ATM has a steep gradient which is perpendicular to it.
Branch Entrance
- This entrance is located at the front of the branch, on the corner of Bridge Street and Union Street.
- The approach to the entrance has uneven surfaces.
- The entrance area is not clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free access via slope at the entrance.
- The slope has a steep gradient.
- There are double manual doors at this entrance.
- The doors are permanently held open.
- The width of the opening is 137cm.
- The doors have a high visual contrast.
- There is a second single automatic door.
- The second door opens by sliding.
- The width of the opening is 79cm.
- There is a small lip on the threshold of the opening.
- The second door has a low visual contrast.
- There is a third set of doors which open manually by sliding (bi-fold), and are permanently held-open. These have an opening width of 249cm.
- There is step-free level access as you enter.
Branch
- There is step-free level access throughout all areas.
- Some flooring is shiny.
- The walls and floor visual contrast varies between low and high.
- Some of the walls have a reflective finish.
- There may be background noise.
- Signage is not provided.
- Seating available in the branch includes: chairs with armrests.
- All seats are at a suitable height for a wheelchair user to transfer onto (44cm - 46cm high).
- Furniture available in the branch includes: desks.
- Some of the furniture is fixed.
- The furniture and floor visual contrast varies between low and high.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Internal ATMs
- The ATMs are located in the entrance foyer on the right between the second and third sets of doors, and to the right as you pass through the third set of doors at the branch entrance.
- The ATMs are clearly signed.
- The height of the ATM features vary between 91cm and 126cm.
- There is a lowered ATM available.
- The lowered ATM is the closest to the entrance.
- The height of the lowered ATM features vary between 79cm and 114cm.
- All ATMs have a raised dot on the number 5 key.
- All of the ATMs are Talking ATMs.
- The branch does not have headphones that customers can use with the ATMs.
- The height of the Immediate Deposit Machine features varies between 81cm and 121cm.
- The Immediate Deposit Machine does have a raised dot on the 5 key.
- The Immediate Deposit Machine is a Talking ATM.
- The branch does not have headphones that customers can use with the Immediate Deposit machines.
Advice Desk
- The desk is located immediately to the left as you pass through the third set of doors at the branch entrance.
- The distance from the branch entrance is 3m.
- There is step-free level access to the desk.
- The height of the desk is 91cm.
- There is not a lowered section at the desk.
- The desk has patterned/distracting backgrounds.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested, however it was not working at the time of the survey.
- There may be background noise in this area.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Touchdown Desk
- The desk is located straight ahead as you enter the branch.
- The distance from the branch entrance is 9m.
- The most accessible route to the desk has permanent physical obstructions.
- There is step-free level access to the desk.
- The height of the desk is 74cm.
- There is a knee recess which is 72cm high, 80cm deep, and 80cm wide.
- The desk has windows behind.
- There is not a hearing assistance system.
- There may be background noise in this area.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests.
Cashiers Counter
- The counter is located diagonally to the right as you enter the branch.
- The distance from the branch entrance is 10m.
- The most accessible route to the counter has permanent physical obstructions.
- There is step-free level access to the counter.
- The space between the rail and the counter is between 140cm and 179cm with turning spaces over 150cm at the ends.
- There are 8 or fewer counters and the direct line of sight to the head of the queue is not impaired.
- There are no queue notifications.
- The height of the counter is 110cm.
- There is a lowered section at the counter.
- The height of the lowered section is 90cm.
- There is a pull-out shelf at the front of the counter.
- The pull-out shelf does not provide a knee space which is at least 40cm deep.
- The counter has a television behind.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Meeting Room
- The room is located straight ahead as you enter the branch.
- There are 2 rooms of this type.
- The distance from the branch entrance is 11m.
- The most accessible route to the room has step-free level access, narrow walkways and permanent physical obstructions.
- There is no signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a low visual contrast.
- The door opens away from you.
- The door is easy to open.
- The width of the opening is 78cm.
- Internally the door has a low visual contrast.
- There is step-free level access throughout the room.
- There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs with armrests.
- Furniture available in the room includes: desks.
- Some of the furniture is fixed.
- The height to the top of the surface of the desk is 72cm.
- The clear height under the desk is 71cm.
- The furniture and floor visual contrast varies between low and high.
- There is a fixed hearing assistance system which is not clearly signed.
- The hearing assistance system was tested, however it was not working at the time of the survey.
- There is no (or very little) background noise in this room.
- Lighting levels vary due to the use of large glazed walls.
- The room has adjustable temperature controls.