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Lloyds Bank - Sudbury

30 Market Hill, Sudbury, CO10 2EL

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Access Guide

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Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via ramp at the most accessible entrance.
    • The main entrance, located at the front of the branch on Market Hill is accessed via 3 steps, a set of permanently held open doors, and then a single automatic door.
    • There is step-free level access throughout.
    • Access throughout may include narrow walkways and pillars.
    • There are no toilet facilities.
  • Getting Help and Assistance View
    • There is a member of staff to welcome customers at the entrance.
    • There is seating available.
    • There is a fixed hearing assistance system.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • The branch has easy grip pens, coloured acetate sheets, magnifying sheets, clipboards, and a signature guide.
    • Large Print documents are available same day in branch.
    • Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
    • BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: an ATM machine and Wi-Fi.

Parking

  • Car Park View
    • The car park is located to the rear of the branch, accessed off Hamilton Road.
    • The car park is open air/surface.
    • The car park surface consists of tarmac and loose chippings.
    • There are no designated Blue Badge parking bays available.
    • The parking is well lit.
  • Charges and Restrictions View
    • This car park is for staff and Blue Badge holders only.
    • Parking is free for all users.
    • Clearly presented parking signs are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.
  • On-street Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located on Gaol Lane.
    • The Blue Badge bays are signposted but have no markings.
  • Public Car Park View
    • There is a public car park located off Gaol Lane.
    • The name of the car park is North Street Car Park.
    • Designated Blue Badge parking bays are available in the car park.

External ATM

  • The ATM is located to the left of the branch frontage, on Market Hill.
  • The ATM is clearly signed.
  • The height of the ATM features vary between 96cm and 133cm.
  • The ATM does have a raised dot on the 5 key.
  • The ATM is a Talking ATM.
  • The branch does not have headphones that customers can use with the ATMs.

Accessible Entrance

  • This entrance is located to the rear of the branch, leading in from the car park.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is not clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is between 75cm and 150cm wide with a handrail on the left going up.
  • There is a bell at a height of 72cm.
  • There is a single automatic door at this entrance.
  • The door opens towards you.
  • The width of the opening is 77cm.
  • The door has a high visual contrast.
  • There is a second single automatic door.
  • The second door opens towards you.
  • The width of the opening is 76cm.
  • There is a small lip on the threshold of the opening.
  • The second door has a high visual contrast.
  • There is step-free level access as you enter.

Branch

  • There is step-free level access throughout all areas.
  • Some flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • There is background noise in some areas of the venue.
  • Signage is provided.
  • Some signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is not consistent throughout.
  • Seating available in the branch includes: chairs with armrests and armchairs.
  • All seats are at a suitable height for a wheelchair user to transfer onto (44cm - 46cm high).
  • Furniture available in the branch includes: tables, coffee tables and desks.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • Some of the furniture is fixed.
  • The furniture and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Internal ATMs

  • The ATMs are located ahead and on the left as you enter the branch via the accessible entrance, beyond the cashiers counter.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 94cm and 131cm.
  • There is a lowered ATM available.
  • The lowered ATM is the furthest from the entrance.
  • The height of the lowered ATM features vary between 84cm and 121cm.
  • All ATMs have a raised dot on the number 5 key.
  • All of the ATMs are Talking ATMs.
  • The branch does not have headphones that customers can use with the ATMs.
  • The height of the Immediate Deposit Machine features varies between 81cm and 121cm.
  • The Immediate Deposit Machine does have a raised dot on the 5 key.
  • The Immediate Deposit Machine is a Talking ATM.
  • The branch does not have headphones that customers can use with the Immediate Deposit machines.

Touchdown Desk

  • The desk is located ahead and on the right as you enter the branch via the accessible entrance, beyond the cashiers counter.
  • The distance from the accessible entrance is 19m.
  • The most accessible route to the desk has narrow walkways and pillars.
  • There is step-free level access to the desk.
  • The height of the desk is 91cm.
  • There is not a lowered section at the desk.
  • The desk has patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests.

Cashiers Counter

  • The counter is located ahead and on the right as you enter the branch via the accessible entrance.
  • The distance from the accessible entrance is 13m.
  • The most accessible route to the counter has narrow walkways and pillars.
  • There is step-free level access to the counter.
  • The queue rail is less than 140cm from the counter with turning spaces over 150cm at the ends.
  • There are 8 or fewer counters and the direct line of sight to the head of the queue is not impaired.
  • There are no queue notifications.
  • The height of the counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 90cm.
  • There is a pull-out shelf at the front of the counter.
  • The pull-out shelf does not provide a knee space which is at least 40cm deep.
  • The counter has a television behind.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Meeting Room

  • The room is located immediately on the left as you enter the branch via the accessible entrance.
  • There are 5 rooms of this type.
  • The distance from the accessible entrance is 2m.
  • The most accessible route to the room has step-free level access.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 75cm.
  • Internally the door has a high visual contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Privacy facilities for this room include: a door lock.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: desks.
  • The furniture is fixed.
  • The height to the top of the surface of the desk is 73cm.
  • The clear height under the desk is 72cm.
  • The furniture and floor have a high visual contrast.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • There may be background noise in this room.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Lighting levels are adjustable.
  • The room has adjustable temperature controls.