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Lloyds Bank - Taunton

31 Fore Street, Taunton, TA1 1HN

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Access Guide

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Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via ramp at the most accessible entrance.
    • There is step-free level access throughout.
    • Access throughout may include pillars.
    • There are no toilet facilities.
  • Getting Help and Assistance View
    • There is a member of staff to welcome customers at the entrance.
    • There is seating available.
    • There is no hearing assistance system.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • The branch has easy grip pens, coloured acetate sheets, magnifying sheets, clipboards, and a signature guide.
    • Large Print documents are available same day in branch.
    • Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
    • BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: an ATM machine and Wi-Fi.
    • Staff receive the following training: quarterly inclusion and diversity training.

External ATMs

  • The ATMs are located to the right of the branch entrance on Hammet Street.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 97cm and 127cm.
  • All of the ATM controls/features are not within 120cm.
  • There is an ATM at a lower height.
  • The lower ATM is the furthest from the entrance.
  • The height of the lower ATM features vary between 94cm and 122cm.
  • All of the lower ATM controls/features are not within 120cm.
  • All ATMs have a raised dot on the number 5 key.
  • All of the ATMs are Talking ATMs.
  • The branch does not have headphones that customers can use with the ATMs.

Branch Entrance

  • This entrance is located at the front of the branch on North Street.
  • The entrance area is clearly signed.
  • This entrance is signed with LLOYDS BANK.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 141cm.
  • The doors have a low visual contrast.
  • There is a small lip on the threshold of the opening.
  • There is step-free access via ramp as you enter.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide with no handrails.

Branch

  • There is step-free level access throughout all areas.
  • Some flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • Some of the walls have a reflective finish.
  • There is a phone shelf with a chair.
  • The height to the surface of the phone shelf is 77cm.
  • There is background noise.
  • Signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the branch includes: chairs with armrests, armchairs and sofas without castors.
  • Some of the seats are at a suitable height for a wheelchair user to transfer onto.
  • Furniture available in the branch includes: tables, desks and booths.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • Some of the furniture is fixed.
  • The furniture and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Internal ATMs

  • The ATMs are located to the right after you enter the branch.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 81cm and 117cm.
  • All of the ATM controls/features are within 120cm.
  • The ATM does have a raised dot on the 5 key.
  • All of the ATMs are Talking ATMs.
  • The branch does not have headphones that customers can use with the ATMs.
  • The height of the Immediate Deposit Machine features varies between 83cm and 121cm.
  • All of the Immediate Deposit Machine controls/features are not within 120cm.
  • All Immediate Deposit Machines have a raised dot on the number 5 key.
  • All of the Immediate Deposit Machines are Talking ATMs.
  • The branch does not have headphones that customers can use with the Immediate Deposit machines.

Booth

  • The desk is located to the rear left after you enter the branch.
  • The distance from the branch entrance is 39m.
  • There is step-free level access to the desk.
  • The height of the desk is 73cm.
  • The desk has patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • The walls and floor have a low visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests.

Desk

  • The desk is located to the right after you enter the branch.
  • The distance from the branch entrance is 20m.
  • There is step-free level access to the desk.
  • The height of the desk is 76cm.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • The walls and floor have a low visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests.

High Desk

  • The desk is located to the right after you enter the branch.
  • The distance from the branch entrance is 24m.
  • There is step-free level access to the desk.
  • The height of the desk is 90cm.
  • There is not a lowered section at the desk.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: high stools.

Cashiers Counter

  • The counter is located straight ahead after you enter the branch.
  • The distance from the branch entrance is 31m.
  • There is step-free level access to the counter.
  • The space between the rail and the counter is between 140cm and 179cm with turning spaces over 150cm at the ends.
  • There are no queue notifications.
  • The height of the counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 90cm.
  • There is a pull-out shelf at the front of the counter.
  • The pull-out shelf does not provide a knee space which is at least 40cm deep.
  • The counter has patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • Lighting levels were even at the time of the survey, with unshaded light sources.