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Lloyds Bank - Truro

7 Boscawen Street, Truro, TR1 2QT

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Access Guide

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Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via ramp at the most accessible entrance.
    • There is step-free level access throughout, this may include the use of a lift.
    • Access throughout may include manual doors and pillars.
    • The first floor can be accessed via a standard lift and stairs.
    • There are no toilet facilities.
  • Getting Help and Assistance View
    • There is a member of staff to welcome customers at the entrance.
    • There is seating available.
    • There is a fixed hearing assistance system.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • The branch has easy grip pens, coloured acetate sheets, magnifying sheets, clipboards, and a signature guide.
    • Large Print documents are available same day in branch.
    • Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
    • BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: an ATM machine and Wi-Fi.
    • Staff receive the following training: quarterly inclusion and diversity training.

External ATMs

  • The ATMs are located to the right of the entrance.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 106cm and 135cm.
  • All of the ATM controls/features are not within 120cm.
  • There is an ATM at a lower height.
  • The lower ATM is the furthest from the entrance.
  • The height of the lower ATM features vary between 83cm and 111cm.
  • All of the lower ATM controls/features are within 120cm.
  • All ATMs have a raised dot on the number 5 key.
  • All of the ATMs are Talking ATMs.
  • The branch does not have headphones that customers can use with the ATMs.

Branch Entrance

  • This entrance is located at the front corner of the branch.
  • The approach to the entrance has uneven surfaces and bollards.
  • The entrance area is clearly signed.
  • This entrance is signed with the black horse signage.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a very easy gradient.
  • There are double manual doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 150cm.
  • The doors have a high visual contrast.
  • There is a second set of double automatic doors.
  • The second set of doors are permanently held open.
  • The width of the opening is 139cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a high visual contrast.
  • There is step-free access via ramp as you enter.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide with handrails on both sides.

Branch

  • There is step-free level access throughout all areas, this may include the use of a lift.
  • Some flooring is shiny and patterned.
  • The walls and floor visual contrast varies between low and high.
  • Some of the walls have a reflective finish.
  • There is background noise which varies depending on the time of day.
  • Signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the branch includes: chairs with armrests, armchairs and riser recliner chairs.
  • Some of the seats are at a suitable height for a wheelchair user to transfer onto.
  • Furniture available in the branch includes: desks.
  • Some of the furniture is fixed.
  • The furniture and floor visual contrast varies between low and high.
  • Lighting levels vary due to the size of the space.

Internal ATMs

  • The ATMs are located to the right after you enter the branch.
  • The ATMs are clearly signed.
  • The height of the ATM features vary between 83cm and 127cm.
  • All of the ATM controls/features are not within 120cm.
  • The ATM does have a raised dot on the 5 key.
  • The ATM is a Talking ATM.
  • The branch does not have headphones that customers can use with the ATMs.
  • The height of the Immediate Deposit Machine features varies between 79cm and 122cm.
  • All of the Immediate Deposit Machine controls/features are not within 120cm.
  • The Immediate Deposit Machine does have a raised dot on the 5 key.
  • The Immediate Deposit Machine is a Talking ATM.
  • The branch does not have headphones that customers can use with the Immediate Deposit machines.

Touchdown Desk

  • The desk is located to the left after you enter the branch.
  • The distance from the entrance is 9m.
  • There is step-free level access to the desk.
  • The height of the desk is 92cm.
  • There is not a lowered section at the desk.
  • The desk has patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the time of day.
  • The walls and floor have a low visual contrast.
  • Lighting levels were even at the time of the survey.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and riser recliner chairs.

Booth

  • The desk is located to the rear left after you enter the branch.
  • The distance from the entrance is 12m.
  • There is step-free level access to the desk.
  • The height of the desk is 67cm.
  • There is not a lowered section at the desk.
  • The desk has patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the time of day.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is not room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: armchairs.
  • The chairs are fixed.

Cashiers Counter

  • The counter is located to the rear right after you enter the branch.
  • The distance from the entrance is 15m.
  • The most accessible route to the counter has pillars and permanent physical obstructions.
  • There is step-free level access to the counter.
  • The space between the rail and the counter is between 140cm and 179cm with turning spaces over 150cm at the ends.
  • There are 8 or fewer counters and the direct line of sight to the head of the queue is not impaired.
  • There are no queue notifications.
  • The height of the counter is 92cm.
  • There is not a lowered section at the counter.
  • There is a pull-out shelf at the front of the counter.
  • The pull-out shelf does not provide a knee space which is at least 40cm deep.
  • The counter has a television behind and patterned/distracting backgrounds.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Lift

  • The lift surveyed is located on the ground floor, to the rear left after you enter the branch.
  • The distance from the entrance is 16m.
  • The most accessible route to the lift has step-free level access.
  • The ground and first floors are accessed by this lift.
  • There is not clear signage in the lift lobbies indicating the floor number.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings, Braille markings and a high visual contrast.
  • None of the external lift controls are at a suitable height for a wheelchair user.
  • The lift opening width is 63cm.
  • The dimensions of the lift are 86cm (width) x 91cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • None of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
  • Lighting levels were even at the time of the survey.

Stairs

  • The stairs surveyed are located to the rear left after you enter the branch.
  • There is a single manual door to access the stairwell.
  • This is a U-shaped staircase.
  • The ground and first floors can be accessed by these stairs.
  • There is not clear signage in the stairwells indicating the floor number.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are not easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 19cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Meeting Room - First Floor

  • The room is located on the first floor.
  • There are 4 rooms of this type.
  • The distance from the lift is 12m.
  • The most accessible route to the room has step-free level access and manual doors.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There are double manual doors with a low visual contrast.
  • One of the doors was locked at the time of the survey.
  • The locked door can be opened on request.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 69cm.
  • Internally the door has a low visual contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre, which the door opens into (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Privacy facilities for this room include: a door lock and blinds.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: desks.
  • The furniture is fixed.
  • The height to the top of the surface of the desk is 74cm.
  • The clear height under the desk is 70cm.
  • The furniture and floor have a low visual contrast.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Announcements are in person.
  • Lighting levels vary due to the use of large glazed walls.
  • The room has adjustable temperature controls.