Access Guide

Search Access Guide

Overview

About View
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- The nearest step-free train station is Winchester.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
Getting In and Around View
- There is step-free access via a very easy slope at the most accessible entrance.
- There is step-free level access throughout.
- Access throughout may include pillars.
- There are no toilet facilities.
Getting Help and Assistance View
- There is not a member of staff to welcome customers at the entrance.
- There is seating available.
- There is a fixed hearing assistance system.
- Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
- The branch has easy grip pens, coloured acetate sheets, magnifying sheets, clipboards, and a signature guide.
- Large Print documents are available same day in branch.
- Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
- BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: an ATM machine and Wi-Fi.

This entrance is located at the front of the branch.
The approach to the entrance has uneven surfaces.
The entrance area is clearly signed.
This entrance is signed with LLOYDS BANK.
There is not a canopy or recess which provides weather protection at the entrance.
There is step-free access via a very easy slope at the entrance.
There are double manual doors at this entrance.
The doors are permanently held open.
The width of the opening is 122cm.
The doors have a high visual contrast.
There is a second set of double automatic doors.
The second set of doors open away from you.
The width of the opening is 160cm.
The second set of doors have a low visual contrast.
There is step-free level access as you enter.

There is step-free level access throughout all areas.
The walls and floor have a high visual contrast.
Some of the walls have a reflective finish.
There may be background noise.
Signage is not provided.
Seating available in the branch includes: chairs with armrests, chairs without armrests, armchairs, sofas without castors, stools and high stools.
Some of the seats are at a suitable height for a wheelchair user to transfer onto (44cm - 46cm high).
Furniture available in the branch includes: tables, coffee tables and high tables.
The surface height of some of the tables is suitable for wheelchair users.
The clear height under some of the tables is suitable for wheelchair users.
Some of the furniture is fixed.
The furniture and floor visual contrast varies between low and high.
Lighting levels were even at the time of the survey, with unshaded light sources.

The ATMs are located at the rear of the branch.
The ATMs are clearly signed.
The height of the ATM features vary between 87cm and 124cm.
The ATM does have a raised dot on the 5 key.
The ATM is a Talking ATM.
The branch does not have headphones that customers can use with the ATMs.
The height of the Immediate Deposit Machine features varies between 79cm and 98cm.
The Immediate Deposit Machine does have a raised dot on the 5 key.
The Immediate Deposit Machine is a Talking ATM.
The branch does not have headphones that customers can use with the Immediate Deposit machines.

The desk is located to the right from the branch entrance.
The distance from the branch entrance is 5m.
There is step-free level access to the desk.
The height of the desk is 76cm.
The desk has a television behind.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There may be background noise in this area.
The walls and floor have a high visual contrast.
Lighting levels were even at the time of the survey, with unshaded light sources.
There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
There is space for an assistance dog to rest in the seating area.
Seating available in this area includes: chairs with armrests and chairs without armrests.

The desk is located to the right on entering.
The distance from the branch entrance is 3m.
There is step-free level access to the desk.
The height of the desk is 72cm.
The desk has windows behind.
There is a fixed hearing assistance system which is not clearly signed.
The hearing assistance system was tested and working at the time of the survey.
There may be background noise in this area.
The walls and floor have a high visual contrast.
Lighting levels vary due to the use of large glazed walls.
There is not room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
There is space for an assistance dog to rest in the seating area.
Seating available in this area includes: chairs with armrests and chairs without armrests.

The counter is located at the rear right of the branch.
The distance from the branch entrance is 15m.
There is step-free level access to the counter.
The queue rail is at least 180cm from the counter with turning spaces over 150cm at the ends.
There are 8 or fewer counters and the direct line of sight to the head of the queue is not impaired.
There are no queue notifications.
The height of the counter is 112cm.
There is a lowered section at the counter.
The height of the lowered section is 91cm.
There is a pull-out shelf at the front of the counter.
The pull-out shelf does not provide a knee space which is at least 40cm deep.
The counter has patterned/distracting backgrounds.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
Lighting levels were even at the time of the survey.