You are on Branch Information. Skip to the next section.

Branch Information

• For contact details, opening times, and services available in this branch, please click here to visit the Lloyds Bank Wolverhampton Tettenhall branch page on their website (opens in a new tab).
• This branch is located on a high street.
• There is not a colleague trained in British Sign Language.
• The branch does have a magnifying glass available.
• The branch does not have a signature guide available.
• The alternative formats documents can be provided in include; Braille on request and large print on request.
• There is a hearing assistance system available.
• There is a hearing assistance system available for the enquiry desks and meeting rooms.

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• Help and Assistance View
  • The branch has headphones that customers can use with the ATMs.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is a bus stop within approximately 150m of the branch.
• The nearest train station is Bilbrook.
• The branch does not have its own car park.

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• Public Car Parks View
  • Public parking is available within approximately 200m of the branch.
  • The closest public parking is: 7 High Street Parking.

You are on Ramp(s) or Slope(s) and Step(s) (Access to Outside ATM). Skip to the next section.

Ramp(s) or Slope(s) and Step(s) (Access to Outside ATM)

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• Ramp / Slope View
  • The ramp is located on the left as you face the entrance..
  • The gradient of the ramp is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There are handrails at the ramp.
  • The handrails are on both sides.
  • The width of the ramp is 105cm.
  • The ramp does bypass the steps.
• Step(s) View
  • The steps are located in front of the ATM.
  • There are 2 steps, which are unmarked, with a handrail on the left going up.
  • The height of the steps are not between 15cm and 18cm.
  • The height of the steps are 14cm.
  • The depth of the steps are between 30cm and 45cm.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

You are on ATM(s) (Outside). Skip to the next section.

ATM(s) (Outside)

• The ATM is located on the left as you face the entrance.
• The controls/screen heights vary between 94cm and 129cm.
• There is not a lowered ATM available.
• The branch has headphones that customers can use with any ATMs.

You are on Outside Access (High Street). Skip to the next section.

Outside Access (High Street)

• The entrance is clearly signed.
• There is ramped/sloped access at this entrance.

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• Entrance View
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance doors do contrast visually with the immediate surroundings.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are permanently held open.
  • The width of the door opening is 127cm.
  • There is a second set of doors.
  • The doors open automatically.
  • The doors are double width.
  • The width of the door opening is 102cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp is located on the left as you face the entrance.
  • The gradient of the ramp is steep.
  • The ramp is permanent.
  • There is a level landing at the top of the ramp.
  • There are handrails at the ramp.
  • The handrail is on the right going up.
  • The width of the ramp is 120cm.

You are on Inside the Branch. Skip to the next section.

Inside the Branch

• There is step-free access throughout the branch.
• The type of flooring in the branch is carpet.
• The lighting levels are good.
• There is a waiting area available in the branch.
• The waiting area is located on the left as you enter the branch.
• There is sufficient space for a wheelchair user to use the waiting area.
• Seating in the branch includes: chairs with armrests and chairs with no armrests.

You are on ATM(s) (Inside - Immediate Deposit). Skip to the next section.

ATM(s) (Inside - Immediate Deposit)

• The ATM is located ahead as you enter the branch.
• The controls/screen heights vary between 94cm and 130cm.
• There is not a lowered ATM available.
• The branch has headphones that customers can use with any ATMs.
• There is a Business Depositpoint on the right of the ATM.
  The height of the Depositpoint is 126cm.

You are on Counter (Cashier). Skip to the next section.

Counter (Cashier)

• The counter is located ahead as you enter the branch.
• The counter is approximately 9m from the entrance.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• There are screens, windows, TVs or mirrors in front of or behind the counter which could adversely affect the ability of someone to lip read.
• The counter is placed in front of a plain background.
• The lighting levels at the counter are good.
• The height of the counter is 106cm.
• There is sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The height of the lowered section of the counter is 86cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is a clear knee recess beneath the low/lowered section of the counter.

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• Counter Features View
  • The height and depth of the knee recess is 81cm x 28cm.
  • Clipboards can be provided to anyone who is unable to use the counter.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Colleagues are not trained to use the system.

You are on Desk(s). Skip to the next section.

Desk(s)

• There are 2 desks in the branch.
• The desks are located on the left as you enter the branch.
• The nearest desk is approximately 3m from the entrance.
• The desk area is clearly visible from the entrance.
• There is step-free access to the desks.
• There is a clear unobstructed route to the desks.
• There are not screens, windows, TVs or mirrors in front of or behind the desks which could adversely affect the ability of someone to lip read.
• Some of the desks are placed in front of a plain background.
• The lighting levels are good.
• The distance between the floor and the underside of the lowest desk is 74cm.
• The distance between the floor and the underside of the highest desk is 105cm.
• There is sufficient space to write or sign documents on the desks.
• Some of the desks have a clear space under them.

You are on Meeting Room. Skip to the next section.

Meeting Room

• There are three meeting rooms.
• The Meeting Room is located on the left as you enter the branch.
• The room is clearly visible from the entrance.
• Colleagues can provide assistance getting to the room.
• The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• There is step free access into the room.

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• Access into the Room View
  • The doors open away from you (push).
  • The doors are double width but one door is locked.
  • The doors may be difficult to open.
  • The width of the door opening is 63cm.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
• Room Details View
  • There is a fixed hearing assistance system available for the room.
  • There is some fixed furniture within the room.
  • A height adjustable desk is not available.
  • The distance between the floor and the underside of the desk is 70cm.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • Furniture can be moved to allow a turning space for wheelchair users.
  • There are no chairs with armrests on both sides within the room.
  • There are not screens, windows, TVs or mirrors in front of or behind the desk which could adversely affect the ability of someone to lip read.
  • The desk is placed in front of a plain background.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are good.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an accessible toilet for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.