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Lloyds Bank - Wrexham

28 Regent Street, Wrexham, LL11 1SE

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Access Guide

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Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via a very easy ramp at the most accessible entrance.
    • The following areas have step-free access via ramps or slopes: the banking hall, cashiers counters and meeting rooms.
    • Access throughout may include pillars.
    • There are no toilet facilities.
  • Getting Help and Assistance View
    • There is a member of staff to welcome customers at the entrance.
    • There is seating available.
    • There is no hearing assistance system.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • The branch has easy grip pens, magnifying sheets and clipboards.
    • Large Print documents are available same day in branch.
    • Other available formats can be requested via the branch and will be posted to the customer within 7 working days.
    • BSL interpreters can be arranged prior to an appointment, or the bank offers video calls with a BSL interpreter for some types of appointment which can take place at home.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: an ATM machine and Wi-Fi.

External ATM

  • The ATM is located to the right of the branch entrance.
  • The ATM is clearly signed.
  • All of the ATM controls/features are not within 120cm.
  • The ATM does have a raised dot on the 5 key.
  • The ATM is a Talking ATM.
  • The branch does not have headphones that customers can use with the ATMs.

Branch Entrance

  • This entrance is located at the front of the branch.
  • The entrance area is clearly signed.
  • This entrance is signed with LLOYDS.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open away from you.
  • There is a push pad at a height of 93cm.
  • The width of the opening is 143cm.
  • The doors have a low visual contrast.
  • There is a small lip on the threshold of the opening.
  • There is step-free access via a very easy ramp as you enter.

Internal ATMs

  • The ATMs are located on the right as you enter.
  • The ATMs are clearly signed.
  • All of the ATM controls/features are not within 120cm.
  • The ATM does have a raised dot on the 5 key.
  • The ATM is a Talking ATM.
  • The branch does not have headphones that customers can use with the ATMs.
  • All of the Immediate Deposit Machine controls/features are not within 120cm.
  • The Immediate Deposit Machine does have a raised dot on the 5 key.
  • The Immediate Deposit Machine is a Talking ATM.
  • The branch does not have headphones that customers can use with the Immediate Deposit machines.

Branch

  • The following areas have step-free access via ramps or slopes: the banking hall, cashiers counters and meeting rooms.
  • Some flooring is shiny and patterned.
  • The walls and floor visual contrast varies between low and high.
  • Some of the walls have a reflective finish.
  • There is a phone shelf with a chair.
  • The height to the surface of the phone shelf is 75cm.
  • There is background noise.
  • Signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the branch includes: chairs with armrests, chairs without armrests, armchairs, benches and high stools.
  • Some of the seats are at a suitable height for a wheelchair user to transfer onto.
  • Furniture available in the branch includes: coffee tables, high tables and desks.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • Some of the furniture is fixed.
  • The furniture and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey.

Cashiers Counter

  • The counter is located on the far side of the banking hall.
  • The distance from the branch entrance is 36m.
  • The most accessible route to the counter has narrow walkways.
  • There is step-free access via ramp to the counter.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide with handrails on both sides.
  • The ramp bypasses the steps.
  • There are 3 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm .
  • The height of the highest step is 18cm.
  • The depth of the steps is not between 30cm and 45cm.
  • The queue rail is at least 180cm from the counter with turning spaces over 150cm at the ends.
  • There are no queue notifications.
  • The height of the counter is 111cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 91cm.
  • There is a pull-out shelf at the front of the counter.
  • The pull-out shelf does not provide a knee space which is at least 40cm deep.
  • The counter has a television behind.
  • There is not a hearing assistance system.
  • Lighting levels were even at the time of the survey.

Meeting Room

  • The room is located on the left at the far end of the banking hall.
  • There are 6 rooms of this type.
  • The distance from the branch entrance is 40m.
  • The most accessible route to the room has a slight ramp or slope and narrow walkways.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 88cm.
  • Internally the door has a low visual contrast.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user, which the door opens into (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: armchairs.
  • Furniture available in the room includes: desks.
  • The furniture is fixed.
  • The height to the top of the surface of the desk is 71cm.
  • The clear height under the desk is 69cm.
  • The furniture and floor have a high visual contrast.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels vary due to the use of large glazed walls.
  • Lighting levels are adjustable.
  • The room has adjustable temperature controls.