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Lloyds Banking Group - Andover - Visitors

Keens House, Anton Mill Road, Andover, SP10 2NQ

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • The toilets with adaptations are located throughout the office.
    • The transfer space varies between left and right in the toilets with adaptations.
    • Ambulant toilet facilities are located throughout the office.
    • Female and male step-free standard toilet facilities are located throughout the office.
    • Shared step-free standard toilet facilities are located throughout the office.
    • Gender neutral step-free standard toilet facilities are located on one floor of the office.
  • Changing Places Facilities View
    • Changing Places facilities are located on one floor of the office.

Parking

  • Car Park View
    • The car park is located at the rear of the building.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 8 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 240cm (width) x 480cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 130cm.
    • The nearest designated bay is 178m from the Keens House front entrance.
    • The most accessible route from the Blue Badge parking has a slight ramp or slope.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
    • The parking is well lit.
  • Charges and Restrictions View
    • This car park is for visitors, Blue Badge holders and colleagues only.
    • Parking is free for all users.
  • Electric Vehicle Charging Points View
    • There are 6 electric vehicle charging points.
    • The dimensions of the surveyed electric vehicle charging bay are 240cm (width) x 480cm (depth).
    • The controls are not at a suitable height for a wheelchair user.
    • The nozzle holster is not at a suitable height for a wheelchair user.
    • The charging points require an app.
    • There are 2 electric vehicle charging points designated for Blue Badge holders.
    • The dimensions of the surveyed electric vehicle charging bay designated for Blue Badge holders are 240cm (width) x 480cm (depth).
    • The controls for the Blue Badge charging points are not at a suitable height for a wheelchair user.
    • The nozzle holster for the Blue Badge charging points is not at a suitable height for a wheelchair user.
    • The charging points designated for Blue Badge holders require an app.
    • The nearest Blue Badge charging point is 183m from the Keens House front entrance.
  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Car Park View
    • There is a public car park located on Anton Mill Road.
    • The name of the car park is Anton Mill Road Short Stay Car Park.
    • Designated Blue Badge parking bays are available in the car park.
    • There are five further standard bays and a Blue Badge bay at the front of the building which can be used by visitors on arrival.
    • An overflow car park for Keens House is located across Anton Mill Road.

Entrance (Keens House Front Entrance)

  • This entrance is located at the front of the building.
  • The entrance area is clearly signed.
  • This entrance is signed with Lloyds Banking Group - Keens House.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There is an intercom at a height of 135cm.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 135cm.
  • The doors have a low visual contrast.
  • There is step-free level access as you enter.

Reception (Keens House)

  • The reception is located ahead on the right as you enter the building.
  • The distance from the Keens House front entrance is 3m.
  • There is step-free level access to reception.
  • The height of the reception desk is 118cm.
  • There is not a lowered section at the desk.
  • The reception has glazed screens.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: sofas without castors.
  • There are security barriers which are operated by key card.

Changing Places

  • Location and Access View
    • The Changing Places facility surveyed is located to the left as you enter Keens House.
    • The Changing Places toilet is in addition to other toilet facilities.
    • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • The distance from the Keens House front entrance is 2m.
    • The most accessible route to the Changing Places facility has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • A RADAR key is required for access to this facility.
    • The door opens outwards and has a high visual contrast.
    • The door requires effort to open.
    • The width of the door opening is 95cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
    • The dimensions of the facility are 290cm (width) x 357cm (depth) and there is not room for a wheelchair user to manoeuvre (180cm x 180cm).
    • This is a wet room.
  • Toilet Details View
    • There is lateral transfer space on both sides of the toilet, however the left side is obstructed.
    • The transfer space on the right as you face the toilet is 120cm.
    • The transfer space on the left as you face the toilet is 82cm.
    • There is a spatula flush on the right transfer side.
    • There is no horizontal grab rail for the toilet.
    • There are vertical grab rails on both sides of the toilet.
    • The vertical grab rails have a high visual contrast.
    • There are dropdown rails on both sides of the toilet.
    • The dropdown rails have a high visual contrast.
    • The toilet seat is 49cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is not a wall mounted toilet roll holder.
  • Changing Bench and Hoist Details View
    • The changing bench is wall mounted and height adjustable.
    • The length of the changing bench is 184cm.
    • The facility hoist is powered overhead and accesses all areas.
  • Shower Details View
    • There is an adjustable shower head.
    • The shower controls are lever mixer.
    • There is no shower seat.
  • Other Facilities View
    • There is a height adjustable wash basin.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 120cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 100cm from the floor.
    • A wide paper roll dispenser is available.
    • The height of the wide paper roll dispenser is 200cm.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 100cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
    • The facility has a waste bin, a nappy/incontinence items bin, a sanitary bin and a clinical waste bin.
    • There are multiple coat hooks.
    • The coat hooks are 197cm from the floor.
    • A privacy screen is available.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.

Lift

  • The lift surveyed is located at the rear left of the building.
  • The distance from the Keens House front entrance is 92m.
  • The most accessible route to the lift has step-free level access.
  • The ground to third floors are accessed by this lift.
  • There is clear signage in the lift lobbies indicating the floor number.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift opening width is 90cm.
  • The dimensions of the lift are 106cm (width) x 143cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • Some of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator and an audible announcer.
  • Lighting levels were even at the time of the survey.
  • There are 2 lifts in this location.
  • The lifts available at this location are of a similar size.

Stairs

  • The stairs surveyed are located to the rear left of the building.
  • This is a U-shaped staircase.
  • The ground to third floors can be accessed by these stairs.
  • There is clear signage in the stairwells indicating the floor number.
  • There are 20 steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails do not cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.
  • There are manual doors to access the lobby on some floors, and automatic doors on other floors.

Kitchen

  • There is step-free level access into the kitchen.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • Some flooring is patterned.
  • The walls and floor have a high visual contrast.
  • The work surface is 86cm from the floor.
  • A lowered work surface is not available.
  • Overhead and under counter cupboards are available.
  • The sink is 86cm from the floor.
  • A lowered sink is not available.
  • The sink has a lever mixer tap.
  • The height of the counter-top boiled and chilled water tap is 118cm.
  • There are instructions for use of the counter-top boiled and chilled water tap.
  • Seating available in the kitchen includes: chairs without armrests, armchairs and sofas without castors.
  • Furniture available in the kitchen includes: tables, coffee tables and high tables.
  • Some of the furniture is fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • Facilities within the kitchen include a fridge, a dishwasher and a microwave.
  • The following machines are at a suitable height for a wheelchair user: dishwasher.
  • The dishwasher does not have a sign to show if it is in use or empty.
  • Power sockets are at a suitable height for a wheelchair user.
  • Lighting levels were even at the time of the survey.
  • There are 6 similar kitchens in the building.
  • This is an example of a typical kitchenette in this office.

Room (Contemplation Room)

  • The most accessible route to the room has step-free level access, a lift and automatic doors.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 86cm.
  • Internally the door has a high visual contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Privacy facilities for this room include: a solid door without glazing, an occupied sign, a door lock and blinds.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs without armrests, armchairs and benches.
  • Furniture available in the room includes: coffee tables.
  • The furniture and floor visual contrast varies between low and high.
  • There is not a hearing assistance system.
  • Additional facilities/services include: ritual washing facilities and ritual washing facilities with adaptations.
  • Storage facilities in this room include floor standing cupboards.
  • There are a mix of high and low level lockers nearby.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.
  • The room has adjustable temperature controls.

Wellbeing Room (Returning Parents Room)

  • The most accessible route to the room has step-free level access, a lift and automatic doors.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens towards you.
  • The door requires effort to open.
  • The width of the opening is 86cm.
  • Internally the door has a high visual contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Privacy facilities for this room include: a solid door without glazing, an occupied sign, a door lock and blinds.
  • Seating available in the room includes: chairs without armrests and armchairs.
  • Furniture available in the room includes: coffee tables.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a wash basin, a paper towel dispenser, a wastebasket and a nappy bin.
  • There is one coat hook.
  • The coat hook is 123cm from the floor.
  • There is no emergency alarm.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.
  • The room has adjustable temperature controls.

Room (Meeting Room)

  • The most accessible route to the room has step-free level access, a lift and automatic doors.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a medium visual contrast.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 86cm.
  • Internally the door has a high visual contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (152cm x 152cm).
  • There is space for an assistance dog to rest.
  • Privacy facilities for this room include: a solid door without glazing and a door lock.
  • The flooring is patterned.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: desks.
  • The height to the top of the surface of the desk is 74cm.
  • The clear height under the desk is 72cm.
  • Electric sockets and data points are in easy reach when seated.
  • The furniture and floor visual contrast varies between low and high.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a television with subtitles.
  • There are no lockers nearby.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • The room has adjustable temperature controls.
  • This is an example of a typical meeting room in this office.

Toilet with Adaptations (Left Hand Transfer)

  • Route View
    • The most accessible route to the toilet has a standard lift.
    • There are manual doors along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door is push pad activated.
    • The height of the push pad is 95cm.
    • The door opens outwards and has a high colour contrast.
    • The width of the opening is 885cm.
    • The door has a lever twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 189cm (width) x 272cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 130cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 49cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a varying colour contrast.
    • The toilet roll holder is 99cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a low colour contrast.
    • The soap dispenser is 100cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer which requires hands to be inserted into the top.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 90cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin.
    • There is one coat hook.
    • The coat hook is 130cm from the floor.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.