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Lloyds Banking Group - Belfast - Visitors

The Paper Exchange, 43-63 Chichester Street, Belfast, BT1 4RA

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Access Guide

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Overview

  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • Entry for visitors is via 43-63 Chichester Street.
    • There is step-free level access throughout, this may include the use of a lift.
    • Access throughout may include doors permanently held open and automatic doors.
    • The Ground Floor to Floor 10 can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is a member of staff to welcome visitors at the entrance.
    • There is seating available.
    • There is no hearing assistance system.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: phone charging points and Wi-Fi.

Toilet and Changing Facilities

  • Toilet Facilities View
    • The toilets with adaptations are located throughout the office.
    • The transfer space varies between left and right in the toilets with adaptations.
    • Ambulant toilet facilities are located throughout the office.
    • Female and male step-free standard toilet facilities are located throughout the office.

Entrance (The Paper Exchange)

  • This entrance is located at the front of the building.
  • The entrance area is clearly signed.
  • This entrance is signed with The Paper Exchange.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a key fob/card reader at a height of 50cm.
  • There is an intercom at a height of 45cm.
  • The intercom is used to contact the security desk outside of office hours, who can open the accessible entrance.
  • There is a single automatic door at this entrance.
  • The door opens towards you.
  • There is a push pad at a height of 40cm.
  • The width of the opening is 120cm.
  • The door has a low visual contrast.
  • There is a push pad or push button to exit at a height of 100cm.
  • There are revolving doors adjacent to the door surveyed, which have a door opening width of 210cm.

Reception (The Paper Exchange)

  • The reception is located directly ahead as you enter.
  • The distance from The Paper Exchange entrance is 10m.
  • There is step-free level access to reception.
  • The height of the reception desk is 76cm.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • The walls and floor have a low visual contrast.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests.
  • The chairs are fixed.
  • Furniture available in this area includes: tables.
  • The furniture is fixed.
  • There are security barriers with a wider opening which are operated by key card.
  • Access beyond this area is escorted and The Paper Exchange staff can activate the barriers on request from a member of the Lloyds Banking Group staff.

Lift

  • The lift surveyed is located ahead as you enter, beyond the security barriers.
  • The distance from The Paper Exchange entrance is 15m.
  • The most accessible route to the lift has step-free level access.
  • The Ground Floor to Floor 10 are accessed by this lift.
  • There is clear signage in the lift lobbies indicating the floor number.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift opening width is 90cm.
  • The dimensions of the lift are 106cm (width) x 230cm (depth).
  • The internal lift control buttons have a medium visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator and an audible announcer.
  • Lighting levels were even at the time of the survey.
  • There are 6 lifts in this location.
  • The lifts available at this location are of a similar size.

Stairs

  • The stairs surveyed are located ahead as you enter, through the security barrier and to the right before the lift lobby.
  • There is a single manual door to access the stairwell.
  • This is a U-shaped staircase.
  • The Ground Floor to Floor 10 can be accessed by these stairs.
  • There is clear signage in the stairwells indicating the floor number.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Room (Contemplation Room)

  • The most accessible route to the room has step-free level access, a lift and manual doors.
  • There is Braille, tactile, pictorial and written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 87cm.
  • Internally the door has a high visual contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Privacy facilities for this room include: a solid door without glazing, a door lock and a privacy screen.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in the room includes: armchairs.
  • Furniture available in the room includes: coffee tables.
  • The furniture and floor have a high visual contrast.
  • There is not a hearing assistance system.
  • Storage facilities in this room include shoe storage and shelving.
  • There are a mix of high and low level lockers nearby.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.
  • The room has adjustable temperature controls.

Room (Wudu Room)

  • The room is located next to the Contemplation Room.
  • The most accessible route to the room has step-free level access, a lift and manual doors.
  • There is Braille, tactile and written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 87cm.
  • Internally the door has a high visual contrast.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Privacy facilities for this room include: a solid door without glazing.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: benches.
  • The furniture and floor have a high visual contrast.
  • There is not a hearing assistance system.
  • Additional facilities/services include: ritual washing facilities.
  • There are a mix of high and low level lockers nearby.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • The room does not have adjustable temperature controls.

Area (Event Space)

  • There is step-free level access into this area.
  • There is a single manual door with a low visual contrast.
  • The door opens towards you.
  • The door is easy to open.
  • The width of the opening is 78cm.
  • There is step-free level access throughout the area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The layout of the room varies depending on use.
  • The walls and floor have a high visual contrast.
  • Some of the walls have a reflective finish.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Furniture available in this area includes: tables.
  • The height to the top of the surface of the desks or tables is 75cm.
  • The clear height under the desks or tables is 72cm.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.
  • Lighting levels are adjustable.
  • The room has adjustable temperature controls.

Wellbeing Room (First Aid and Returning Parents Room)

  • The most accessible route to the room has step-free level access and a lift.
  • There is Braille, tactile, pictorial and written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 87cm.
  • Internally the door has a high visual contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor visual contrast varies between low and high.
  • Privacy facilities for this room include: a solid door without glazing, a door lock and a privacy screen.
  • Seating available in the room includes: armchairs.
  • Furniture available in the room includes: coffee tables and treatment tables/beds.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a wash basin, a fridge, a microwave, a paper towel dispenser and a full length mirror.
  • There are no coat hooks.
  • There is no emergency alarm.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.
  • The room has adjustable temperature controls.

Kitchen

  • There is step-free level access into the kitchen.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The walls and floor visual contrast varies between low and high.
  • The work surface is 109cm from the floor.
  • A lowered work surface is available with a clear knee recess.
  • The lowered work surface is 83cm from the floor.
  • Overhead and under counter cupboards are available.
  • Signage on cupboards and drawers is Braille, written text and tactile.
  • The sink is 85cm from the floor.
  • A lowered sink is not available.
  • The sink has a lever mixer tap.
  • The height of the counter-top boiled and chilled water tap is 140cm.
  • The height of the lowered counter-top boiled and chilled water tap is 116cm.
  • There are instructions for use of the counter-top boiled and chilled water tap.
  • Seating available in the kitchen includes: chairs with armrests and high stools.
  • Facilities within the kitchen include a fridge, a dishwasher, a microwave and a vending machine.
  • The following machines are at a suitable height for a wheelchair user: dishwasher.
  • The dishwasher does not have a sign to show if it is in use or empty.
  • Lighting levels were even at the time of the survey.
  • Other kitchens with this layout are located throughout the office.
  • This is an example of a typical kitchen in this office.

Toilet with Adaptations (Right Hand Transfer)

  • Route View
    • The most accessible route to the toilet has a standard lift.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 85cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 146cm (width) x 220cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 80cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet has a padded backrest.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 90cm from the floor.
    • The wash basin has a sensor tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 113cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser can be reached when seated on the toilet.
    • The towel dispenser has a high colour contrast.
    • The towel dispenser is 113cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 100cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a long mirror.
    • There is an unobstructed shelf.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a waste bin and a sanitary bin.
    • There is one coat hook.
    • The coat hook is 140cm from the floor.
    • The walls and floor colour contrast varies between low and high.
    • Lighting levels were even at the time of the survey.