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Lloyds Banking Group - Hove - Visitors

City Park, The Droveway, Tongdean, Hove, BN3 7AU

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Access Guide

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Overview

  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via a very easy slope at the most accessible entrance.
    • There is step-free level access throughout, this may include the use of a lift.
    • Access throughout may include doors permanently held open, narrow walkways and narrow barriers.
    • The ground to second floors can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is a member of staff to welcome visitors at the entrance.
    • There is seating available.
    • There is no hearing assistance system.
    • Requests for formal workplace adjustments, such as the provision of documents in alternative formats, are made through the company's internal online system.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: an ATM machine, a pay phone, phone charging points and Wi-Fi.

Toilet and Changing Facilities

  • Toilet Facilities View
    • The toilets with adaptations are located throughout the office.
    • All toilets with adaptations have a left hand transfer space.
    • Ambulant toilet facilities are located throughout the office.
    • Female and male step-free standard toilet facilities are located throughout the office.

Parking

  • Car Park View
    • The car park is located in front of the building.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 3 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 242cm (width) x 475cm (depth).
    • There are no hatched/marked zones.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 25m from 3 City Park entrance.
    • The most accessible route from the Blue Badge parking has a very easy slope and bollards.
    • The parking is well lit.
  • Charges and Restrictions View
    • This car park is for visitors, Blue Badge holders and colleagues only.
    • Parking is free for all users.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance (3 City Park)

  • This entrance is located at the front of the building.
  • The approach to the entrance has bollards.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There is a key fob/card reader at a height of 96cm.
  • There is an intercom at a height of 118cm.
  • The intercom is used to contact the security desk, who can open the accessible entrance.
  • There is a single automatic door at this entrance.
  • The door opens towards you.
  • The width of the opening is 103cm.
  • The door has a medium visual contrast.
  • The revolving doors adjacent to the accessible entrance are approximately 146cm wide.
  • There is step-free level access as you enter.

Reception

  • The reception is located ahead as you enter the building.
  • The distance from 3 City Park entrance is 4m.
  • There is step-free level access to reception.
  • The height of the reception desk is 72cm.
  • The reception has a television behind.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: sofas without castors.
  • There are security barriers with a wider opening which are operated by key card.
  • Access beyond this area is escorted and reception staff can activate the barriers on request from a member of the Lloyds Banking Group staff.

Lift

  • The lift surveyed is located ahead as you enter the building, through the security barriers.
  • The distance from the 3 City Park entrance is 10m.
  • The most accessible route to the lift has step-free level access.
  • The ground to second floors are accessed by this lift.
  • There is not clear signage in the lift lobbies indicating the floor number.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift opening width is 88cm.
  • The dimensions of the lift are 154cm (width) x 138cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
  • Lighting levels were even at the time of the survey.
  • There are 2 lifts in this location.
  • The lifts available at this location are of a similar size.

Stairs

  • The stairs surveyed are located at the front of the building, through the security barriers.
  • There is a single manual door to access the stairwell.
  • This is a U-shaped staircase.
  • The ground to second floors can be accessed by these stairs.
  • There is clear signage in some of the stairwells indicating the floor number.
  • There are 20 steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.
  • There is a similar staircase in the office.

Toilet with Adaptations (Left Hand Transfer)

  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There is a manual door along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 98cm.
    • The door has a lever twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 162cm (width) x 230cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 98cm (from the side of the toilet pan).
    • There is a lever flush for the toilet.
    • The flush is on the non transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a low colour contrast.
    • The toilet seat is 47cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet has a padded backrest.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a varying colour contrast.
    • The toilet roll holder is 117cm from the floor.
    • The wash basin has a push tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 69cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a low colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a low colour contrast.
    • The soap dispenser is 104cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 85cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There is one coat hook.
    • The coat hook is 172cm from the floor.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Room (Contemplation Room)

  • The most accessible route to the room has step-free level access.
  • There is pictorial and written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 75cm.
  • Internally the door has a high visual contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Privacy facilities for this room include: a solid door without glazing, an occupied sign, a door lock and a privacy screen.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: armchairs and benches.
  • Furniture available in the room includes: coffee tables.
  • The furniture and floor have a high visual contrast.
  • There is not a hearing assistance system.
  • There are low level lockers nearby.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • The room does not have adjustable temperature controls.

Wellbeing Room

  • The most accessible route to the room has step-free level access and narrow walkways.
  • There is pictorial and written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 75cm.
  • There is a small lip on the threshold of the opening.
  • Internally the door has a high visual contrast.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is not space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Privacy facilities for this room include: a solid door without glazing, an occupied sign and a door lock.
  • Seating available in the room includes: armchairs and benches.
  • Furniture available in the room includes: coffee tables and a fixed height bed.
  • There is not a hearing assistance system.
  • There are no coat hooks.
  • There is no emergency alarm.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • The room does not have adjustable temperature controls.

Wellbeing Room (Returning Parents' Room)

  • The most accessible route to the room has step-free level access and narrow walkways.
  • There is pictorial and written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 75cm.
  • There is a small lip on the threshold of the opening.
  • Internally the door has a high visual contrast.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is not space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Privacy facilities for this room include: a solid door without glazing, an occupied sign and a door lock.
  • Seating available in the room includes: armchairs.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a wash basin and a fridge.
  • There are no coat hooks.
  • There is no emergency alarm.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • The room does not have adjustable temperature controls.

Kitchen

  • There is step-free level access into the kitchen.
  • The width of the opening is 148cm.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The walls and floor have a high visual contrast.
  • The work surface is 85cm from the floor.
  • A lowered work surface is not available.
  • Overhead and under counter cupboards are available.
  • The sink is 85cm from the floor.
  • A lowered sink is not available.
  • The sink has a lever mixer tap.
  • The height of the counter-top boiled and chilled water tap is 116cm.
  • There are instructions for use of the counter-top boiled and chilled water tap.
  • Seating available in the kitchen includes: chairs without armrests, armchairs and high stools.
  • Furniture available in the kitchen includes: tables and high tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • Facilities within the kitchen include a fridge, a dishwasher and a microwave.
  • The following machines are at a suitable height for a wheelchair user: dishwasher.
  • The dishwasher does have a sign to show if it is in use or empty.
  • Lighting levels were even at the time of the survey.
  • There are 3 similar kitchens in the building.
  • Other kitchens with this layout are located Other kitchens with this layout are located throughout the office.
  • This is an example of a typical kitchen in this office.

Room (Meeting Room)

  • The most accessible route to the room has step-free level access.
  • There is numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 79cm.
  • Internally the door has a high visual contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (152cm x 152cm).
  • There is space for an assistance dog to rest.
  • Privacy facilities for this room include: a door lock.
  • The flooring is patterned.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: desks.
  • The height to the top of the surface of the desk is 72cm.
  • The clear height under the desk is 69cm.
  • Electric sockets and data points are in easy reach when seated.
  • The furniture and floor visual contrast varies between low and high.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system could not be tested at the time of the survey.
  • Additional facilities/services include: a television with subtitles, captioning facilities and screen readers.
  • Instructions for use of the room and facilities are available in electronic format.
  • There are no lockers nearby.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • The room does not have adjustable temperature controls.
  • Instructions for use of the room and facilities is available via a QR code on the screen.
  • The room uses Microsoft Teams Rooms to provide accessibility features, including the hearing assistance system.
  • This is an example of a typical Meeting Room in this office.