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Lloyds Banking Group - Old Broad Street - Visitors

33 Old Broad Street, London, EC2N 1HZ

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Access Guide

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Overview

  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout the majority of areas, this may include the use of a lift.
    • The following areas have stepped access: tiered seating in the auditorium.
    • Access throughout may include manual doors, automatic doors and narrow barriers.
    • The lower ground to ninth floors can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is a member of staff to welcome visitors at the entrance.
    • There is seating available.
    • There is a fixed hearing assistance system.
    • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
    • The designated safe space is located in the first aid room.
    • There is a water bowl available for assistance dogs.
    • There is a designated assistance dog spending area.
    • Additional facilities/services include: phone charging points and Wi-Fi.

Toilet and Changing Facilities

  • Toilet Facilities View
    • The toilets with adaptations are located throughout the office.
    • The transfer space varies between left and right in the toilets with adaptations.
    • Female and male step-free standard toilet facilities are located throughout the office.
    • Gender neutral step-free standard toilet facilities are located on one floor of the office.
  • Changing Places Facilities View
    • Changing Places facilities are located in the entrance foyer.
  • Changing Facilities View
    • Parent and baby changing facilities are located in the returning parents room.

Entrance (Old Broad Street Entrance)

  • This entrance is located at the front of the building, on Old Broad Street.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • This entrance is signed with LLOYDS BANKING GROUP.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 280cm.
  • The doors have a low visual contrast.

Reception (Lloyds Banking Group Welcome Space)

  • The reception is located on the right as you enter.
  • The distance from Old Broad Street entrance is 8m.
  • There is step-free level access to reception.
  • The height of the reception desk is 97cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 76cm.
  • There is a knee recess under the lowered section which is 73cm high, 71cm deep, and 35cm wide.
  • The reception has patterned/distracting backgrounds.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • Some flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests, armchairs and sofas without castors.
  • Furniture available in this area includes: coffee tables.
  • There are security barriers with a wider opening which are operated by key card.
  • Access beyond this area is escorted and the barriers can be activated on request from a member of the Lloyds Banking Group staff.

Changing Places (Transfer Both Sides)

  • Location and Access View
    • The Changing Places facility surveyed is located in the entrance foyer.
    • The Changing Places toilet is in addition to other toilet facilities.
    • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • The most accessible route to the Changing Places facility has step-free level access.
    • There is step-free level access into the facility.
    • There is Braille, tactile, pictorial and written text signage on or near the door.
    • A RADAR key is required for access to this facility.
    • The door opens outwards and has a high visual contrast.
    • The door requires effort to open.
    • The width of the door opening is 94cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a low visual contrast.
    • The dimensions of the facility are 298cm (width) x 398cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
    • This is a wet room.
  • Toilet Details View
    • There is lateral transfer space on both sides of the toilet.
    • The transfer space on the right as you face the toilet is 80cm.
    • The transfer space on the left as you face the toilet is 183cm.
    • There is a spatula flush on the left transfer side.
    • There is no horizontal grab rail for the toilet.
    • There are vertical grab rails on both sides of the toilet.
    • The vertical grab rails have a high visual contrast.
    • There are dropdown rails on both sides of the toilet.
    • The dropdown rails have a high visual contrast.
    • The toilet seat is 50cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 57cm from the floor.
  • Changing Bench and Hoist Details View
    • The changing bench is wall mounted and height adjustable.
    • The length of the changing bench is 190cm.
    • The facility hoist is powered overhead and accesses all areas.
  • Shower Details View
    • There is an adjustable shower head which can also be detached.
    • The shower controls are twist/turn.
    • There is no shower seat.
    • There is a grab rail for the shower.
    • The shower grab rail has a high visual contrast.
  • Other Facilities View
    • There is a height adjustable wash basin.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 107cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 93cm from the floor.
    • A wide paper roll dispenser is available.
    • The height of the wide paper roll dispenser is 84cm.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 97cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The facility has a nappy/incontinence items bin, a sanitary bin and a clinical waste bin.
    • There are multiple coat hooks.
    • The coat hooks are between 100cm and 140cm from the floor.
    • A privacy screen is available.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.

Kitchen

  • There is step-free level access into the kitchen.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The walls and floor have a high visual contrast.
  • The work surface is 90cm from the floor.
  • A lowered work surface is available with a clear knee recess.
  • The lowered work surface is 78cm from the floor.
  • Overhead and under counter cupboards are available.
  • Signage on cupboards and drawers is pictorial, Braille, written text and tactile.
  • The sink is 90cm from the floor.
  • A lowered sink is available with a clear knee recess.
  • The lowered sink is 78cm from the floor.
  • The sink has a lever mixer tap.
  • The height of the counter-top boiled and chilled water tap is 110cm.
  • The height of the lowered counter-top boiled and chilled water tap is 78cm.
  • There are instructions for use of the counter-top boiled and chilled water tap.
  • Seating available in the kitchen includes: chairs without armrests, armchairs, benches and high stools.
  • Some of the seating is fixed.
  • Furniture available in the kitchen includes: tables, coffee tables and high tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • Facilities within the kitchen include a dishwasher, a microwave and a vending machine.
  • The following machines are at a suitable height for a wheelchair user: dishwasher.
  • The dishwasher does have a sign to show if it is in use or empty.
  • Power sockets are at a suitable height for a wheelchair user.
  • Lighting levels were even at the time of the survey.
  • There are 8 similar kitchens in the building.
  • Other kitchens with this layout are located throughout the office.
  • This is an example of a typical Kitchen.

Room (Meeting Room)

  • The most accessible route to the room has step-free level access.
  • There is Braille, tactile, pictorial, written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 87cm.
  • Internally the door has a low visual contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (152cm x 152cm).
  • There is space for an assistance dog to rest.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in the room includes: chairs without armrests and armchairs.
  • Furniture available in the room includes: tables.
  • The furniture and floor have a high visual contrast.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system could not be tested at the time of the survey.
  • Additional facilities/services include: captioning facilities and screen readers.
  • Instructions for use of the room and facilities are available in electronic format.
  • Storage facilities in this room include floor standing cupboards.
  • There are a mix of high and low level lockers nearby.
  • There is background noise in this area which varies depending on the function/event.
  • Lighting levels vary due to the use of large glazed walls.
  • Lighting levels are adjustable.
  • The room has adjustable temperature controls.
  • Instructions for use of the room and facilities is available via a QR code on the screen.
  • The room uses Microsoft Teams Rooms to provide accessibility features, including the hearing assistance system.
  • This is an example of a typical Meeting Room.

Wellbeing Room (Returning Parents Room)

  • The most accessible route to the room has step-free level access.
  • There is Braille, tactile, pictorial and written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 92cm.
  • Internally the door has a high visual contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Privacy facilities for this room include: a solid door without glazing, a door lock and a privacy screen.
  • Seating available in the room includes: armchairs.
  • Furniture available in the room includes: tables, coffee tables and height adjustable desks.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a wash basin, a fridge, a microwave, a paper towel dispenser, a wastebasket, a full length mirror and a nappy bin.
  • The height of the baby change facility when in use is 63cm.
  • There are no coat hooks.
  • There is no emergency alarm.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • The room has adjustable temperature controls.

Room (Contemplation Room)

  • The most accessible route to the room has step-free level access.
  • There is Braille, tactile, pictorial and written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 88cm.
  • Internally the door has a high visual contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Privacy facilities for this room include: a solid door without glazing, an occupied sign, a door lock and a privacy screen.
  • The walls and floor have a medium visual contrast.
  • Seating available in the room includes: armchairs and benches.
  • The furniture and floor have a high visual contrast.
  • There is not a hearing assistance system.
  • Additional facilities/services include: ritual washing facilities with adaptations.
  • Storage facilities in this room include shoe storage.
  • There are a mix of high and low level lockers nearby.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • The room has adjustable temperature controls.
  • This is a typical Contemplation Room in this office.

Toilet with Adaptations (Left Hand Transfer)

  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is Braille, tactile and written text signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 84cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 150cm (width) x 200cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 76cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the transfer side.
    • There is no horizontal grab rail for the toilet.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 46cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 84cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 71cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 114cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a high colour contrast.
    • The towel dispenser is 114cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 89cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There is one coat hook.
    • The coat hook is 174cm from the floor.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.
    • This is a typical Toilet with Adaptations in this office.
    • Toilets with Right Hand Transfer are also available.

Lift (Main Lifts)

  • The lift surveyed is located ahead as you enter the building, through the security barriers.
  • The distance from Old Broad Street entrance is 25m.
  • The most accessible route to the lift has step-free level access.
  • The lower ground to ninth floors are accessed by this lift.
  • There is clear signage in the lift lobbies indicating the floor number.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift opening width is 80cm.
  • The dimensions of the lift are 140cm (width) x 172cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator and an audible announcer.
  • Lighting levels were even at the time of the survey.
  • There are 6 lifts in this location.
  • The lifts available at this location are of a similar size.

Stairs

  • There is a single manual door to access the stairwell.
  • This is a U-shaped staircase.
  • The lower ground to ninth floors can be accessed by these stairs.
  • There is clear signage in some of the stairwells indicating the floor number.
  • There are 20+ steps between floors.
  • The steps have some clear markings and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Area (Event Space - Auditorium)

  • There is step-free level access into this area.
  • Facilities available in this area include: an auditorium and two event spaces with partitions that can be opened to provide varying sizes of spaces.
  • The following areas have stepped access: the tiered seating area.
  • Access throughout the area may include manual doors.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The layout of the room varies depending on use.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs without armrests and benches.
  • Some chairs are fixed.
  • Instructions for use of the room and facilities are available in electronic format.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system could not be tested at the time of the survey.
  • There is background noise in this area which varies depending on the function/event.
  • Lighting levels vary due to the size of the space.
  • Lighting levels are adjustable.
  • The room does not have adjustable temperature controls.
  • Instructions for use of the room and facilities is available via a QR code on the screen.
  • The room uses Microsoft Teams Rooms to provide accessibility features, including the hearing assistance system.

Area (Event Space - Town Hall)

  • There is Braille, tactile, written text and numbered signage on or near the door.
  • There is step-free level access into this area.
  • There are double manual doors with a low visual contrast.
  • One of the doors was locked at the time of the survey.
  • The locked door can be opened on request.
  • The doors open towards you.
  • The door requires effort to open.
  • The width of the opening is 90cm.
  • There is step-free level access throughout the area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The layout of the room varies depending on use.
  • The walls and floor have a high visual contrast.
  • Some of the walls have a reflective finish.
  • Seating available in this area includes: chairs without armrests.
  • Instructions for use of the room and facilities are available in electronic format.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system could not be tested at the time of the survey.
  • There is background noise in this area which varies depending on the function/event.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.
  • The room has adjustable temperature controls.
  • Instructions for use of the room and facilities is available via a QR code on the screen.
  • The room uses Microsoft Teams Rooms to provide accessibility features, including the hearing assistance system.