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Lloyds Banking Group - Portland Street - Visitors

11 Portland Street, Manchester, M1 3HU

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Access Guide

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Overview

  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout, this may include the use of a lift.
    • The ground to 8th floors can be accessed via a standard lift and stairs.
    • Access to the building beyond the security barriers is escorted.
    • Lloyds Banking Group occupy 4 floors of the building.
    • There are no toilet or changing facilities before the security barriers.
  • Getting Help and Assistance View
    • There is a member of staff to welcome visitors at the entrance.
    • There is seating available.
    • There is a fixed hearing assistance system.
    • British Sign Language interpreters can be provided on request.
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: Wi-Fi.
    • Staff receive the following training: online accessibility and disability training.

Toilet and Changing Facilities

  • Toilet Facilities View
    • Toilets with adaptations are located throughout the office.
    • The transfer space varies between left and right in the toilets with adaptations.
    • Ambulant toilet facilities are located in the standard toilets throughout the office.
    • The male and female step-free toilet facilities are located throughout the office.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located in the Returning Parents' Room.

Entrance (11 Portland Street)

  • This entrance is located on the corner of Portland Street and Aytoun Street.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • This entrance is signed with '11 PORTLAND STREET / MCR'.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is an intercom at a height of 125cm.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 165cm.
  • The doors have a low visual contrast.
  • There is a second set of double automatic doors.
  • The second set of doors open by sliding.
  • The width of the opening is 163cm.
  • The second set of doors have a low visual contrast.

Reception (11 Portland Street)

  • The reception is located ahead on the right as you enter the building.
  • The distance from the 11 Portland Street entrance is 2m.
  • There is step-free level access to reception.
  • The height of the reception desk is 84cm.
  • There is not a lowered section at the desk.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • There is background noise in this area.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels vary due to the use of large glazed walls.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests and benches.
  • Furniture available in this area includes: tables.
  • Some chairs are fixed.
  • There are security barriers with a wider opening which are operated by key card.
  • Access beyond this area is escorted and the 11 Portland Street staff can activate the barriers on request from a member of the Lloyds Banking Group staff.

Lift

  • The lift surveyed is located through the security barriers and on the right hand side of the foyer.
  • The distance from the 11 Portland Street entrance is 7m.
  • The most accessible route to the lift has step-free level access.
  • The ground to 8th floors are accessed by this lift.
  • There is clear signage in some of the lift lobbies indicating the floor number.
  • The lift door has a low visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a low visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 90cm.
  • The internal dimensions of the lift are 155cm (width) x 136cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a separate door to exit, a visual floor indicator and an audible announcer.
  • Lighting levels were even at the time of the survey.
  • There are 3 lifts in this location.
  • There are other lifts available at this location which are of a similar size.

Stairs

  • The stairs surveyed are located through the security barriers and to the rear right of the lower foyer.
  • There are double manual doors to access the stairwell.
  • The ground to 8th floors can be accessed by these stairs.
  • There is clear signage in the stairwells indicating the floor number.
  • There are 20 steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are not easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.
  • There are 4 steps in the foyer which lead to the stairs.

Wellbeing Room (Returning Parents' Room)

  • The most accessible route to the room has step-free level access and a lift.
  • There is Braille, tactile, pictorial and written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 87cm.
  • Internally the door has a high visual contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Privacy facilities for this room include: an occupied sign, a door lock and blinds.
  • Seating available in the room includes: armchairs.
  • Furniture available in the room includes: tables.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a wash basin, a fridge, a microwave, a paper towel dispenser, a mirror and a nappy bin.
  • The height of the baby change facility when in use is 84cm.
  • There is one coat hook.
  • The coat hook is 167cm from the floor.
  • There is no emergency alarm.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Lighting levels are adjustable.
  • The room has adjustable temperature controls.
  • This is a typical Returning Parents' Room at this office.

Room (Contemplation Room)

  • The most accessible route to the room has step-free level access and a lift.
  • There is Braille, tactile, pictorial and written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 87cm.
  • Internally the door has a high visual contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Privacy facilities for this room include: an occupied sign, a door lock, blinds and a privacy screen.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: armchairs and benches.
  • Furniture available in the room includes: height adjustable tables.
  • There is not a hearing assistance system.
  • Additional facilities/services include: ritual washing facilities.
  • Storage facilities in this room include shelving.
  • There are low level lockers nearby.
  • There may be background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.
  • The room has adjustable temperature controls.
  • This is a typical Contemplation Room at this office.

Kitchen

  • There is step-free level access into the kitchen.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The walls and floor have a high visual contrast.
  • The work surface is 90cm from the floor.
  • A lowered work surface is available with a clear knee recess.
  • The lowered work surface is 76cm from the floor.
  • Overhead and under counter cupboards are available.
  • The sink is 89cm from the floor.
  • A lowered sink is not available.
  • The sink has a lever mixer tap.
  • The height of the counter-top boiled and chilled water tap is 120cm.
  • There are not instructions for use of the counter-top boiled and chilled water tap.
  • The following machines are at a suitable height for a wheelchair user: dishwasher.
  • Seating available in the kitchen includes: chairs without armrests and high stools.
  • Furniture available in the kitchen includes: tables and high tables.
  • Some tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • Facilities within the kitchen include a fridge, a freezer, a dishwasher and a microwave.
  • The dishwasher does not have a sign to show if it is in use or empty.
  • Power sockets are not at a suitable height for a wheelchair user.
  • Lighting levels were even at the time of the survey.
  • Other kitchens with this layout are located throughout the office.
  • The dishwasher has braille, tactile, pictorial, and written text on the front of the door.
    This is an example of a typical kitchen in this office.

Toilet with Adaptations (Left Hand Transfer)

  • Access View
    • The most accessible route to the toilet has step-free level access and a lift.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The door requires effort to open.
    • The width of the door opening is 87cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 146cm (width) x 218cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 80cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 111cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 90cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 93cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is an unobstructed shelf.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a waste bin and a sanitary bin.
    • There is one coat hook.
    • The coat hook is 118cm from the floor.
    • The walls and floor have a low visual contrast.
    • Lighting levels were even at the time of the survey.
    • This is a typical Toilet with Adaptations in this office.
      Toilets with Right Hand Transfer are also available.

Room (Meeting Room)

  • The most accessible route to the room has step-free level access and a lift.
  • There is Braille, tactile, written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 86cm.
  • Internally the door has a high visual contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (152cm x 152cm).
  • There is space for an assistance dog to rest.
  • Privacy facilities for this room include: a door lock and blinds.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: tables.
  • The desks are fixed.
  • The height to the top of the surface of the desk is 73cm.
  • The clear height under the desk is 71cm.
  • Electric sockets and data points are not in easy reach when seated at desks.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system could not be tested at the time of the survey.
  • Additional facilities/services include: captioning facilities and screen readers.
  • Instructions for use of the room and facilities are available in electronic format.
  • There are a mix of high and low level lockers nearby.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.
  • The room has adjustable temperature controls.
  • Instructions for use of the room and facilities is available via a QR code on the screen.
    The room uses Microsoft Teams Rooms to provide accessibility features, including the hearing assistance system.
    This is an example of a typical Meeting Room.

Area (Event Space)

  • There is step-free level access into this area.
  • There is step-free level access throughout the area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The layout of the room varies depending on use.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.
  • The height to the top of the surface of the desk or table is 72cm.
  • The clear height under the desk or table is 69cm.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system could not be tested at the time of the survey.
  • Instructions for use of the room and facilities are available in electronic format.
  • There is background noise in this area which varies depending on the function/event.
  • Wayfinding signage is not provided.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • The room has adjustable temperature controls.
  • Instructions for use of the room and facilities is available via a QR code on the screen.
    The room uses Microsoft Teams Rooms to provide accessibility features, including the hearing assistance system.