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Inveruglas Visitor Centre

Arrochar, G83 7DP

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Access Guide

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Overview

  • About View
    • The Inveruglas Visitor Centre, located on the western shore of Loch Lomond near Arrochar, serves as a key stop within the Loch Lomond and Trossachs National Park.
    • Facilities available in the venue include: cafe, standard and accessible toilets and baby change, Blue Badge, EV and standard parking, permit camping and motorhome areas, boat trips and activities pier. .
  • Parking and Public Transport View
    • The venue has its own car park, with Blue Badge parking available.
    • The nearest train station is Arrochar & Tarbet.
  • Getting In and Around View
    • There is step-free access via a slight slope at the most accessible entrance.
    • The most accessible entrance is also the main entrance.
    • There is 1 other entrance.
    • There is step-free access via slope at the other entrance.
    • There is step-free level access throughout all areas.
    • Doors are held open along circulation routes.
  • Getting Help and Assistance View
    • Seating is available.
    • There is not a hearing assistance system.
    • There is a water bowl available for assistance dogs.
    • Staff receive the following training: Equality and Diversity Training.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • The toilets with adaptations are located within the main building and in the toilet block outside.
    • The transfer space varies between left and right in the toilets with adaptations.
    • Female and male step-free standard toilet facilities are located within the main building and in the toilet block outside.
  • Changing Facilities View
    • Parent and baby changing facilities are located within the main building.

Parking

  • Car Park View
    • The car park is located in front of the building.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 3 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 470cm (depth).
    • There is a marked zone to one side and the rear.
    • The width of the marked zone is 120cm.
    • The nearest designated bay is 20m from the main entrance.
    • The most accessible route from the Blue Badge parking has slight slopes.
    • This route has uneven surfaces and bollards.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
    • There is overnight, permit motorhome parking to the side of the main car park.
  • Charges and Restrictions View
    • Parking is free for Blue Badge holders but not all users.
  • Electric Vehicle Charging Points View
    • There are no electric vehicle charging points designated for Blue Badge holders.
    • There are 2 electric vehicle charging points.
    • The dimensions of the surveyed electric vehicle charging bay are 240cm (width) x 490cm (depth).
    • The nozzle holster is at a suitable height for a wheelchair user.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance

  • This entrance is located in the centre of the bulding.
  • The approach to the entrance has uneven surfaces and bollards.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide.
  • There is a handrail on the right going up.
  • There is a single manual door.
  • The door is permanently held open.
  • The width of the opening is 82cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high colour contrast.
  • This entrance leads to the standard and accessible toilets, and baby change room.
  • There is also internal access to the cafe from this area.

Cafe

  • Location and Access View
    • The cafe is located to the right side of the building.
    • The most accessible route has a slight slope.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces.
    • There is step-free level access into this area.
    • There is a single manual door.
    • The door opens away from you.
    • The door is easy to open.
    • The width of the opening is 87cm.
    • There is a small lip on the threshold of the opening.
    • The door has a high colour contrast.
    • There is an alternative entrance from the toilets into the cafe.
    • The single door has an opening width of 75cm.
    • This area has a counter where food and drink can be ordered.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located ahead, after entering.
    • There is step-free level access to the counter.
    • The height of the counter is 93cm.
    • There is not a lowered section at the counter.
    • The payment machine is portable.
  • Service View
    • This area also has colleagues who can provide assistance with ordering.
    • Full table service is available on request only.
    • Menus types include: wall-mounted, menu boards and countertop.
    • The following dietary requirements can be catered for: dairy free, lactose free, vegetarian and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor colour contrast varies between low and high.
    • Seating available in this area includes: chairs without armrests and high stools.
    • Furniture available in this area includes: tables and high tables.
    • Some tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.

Toilet with Adaptations (Left Hand Transfer)

  • Location View
    • The toilet surveyed is located ahead and to the left, after entering the building.
    • The distance from the entrance is 6m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 90cm.
    • The door has a lever twist lock.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door with a medium colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 185cm (width) x 285cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 120cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a low colour contrast.
    • The toilet roll holder is 90cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 90cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 85cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.

Parent and Baby Change Room

  • The room is located to the left side, after entering, opposite the toilet with adaptations.
  • The distance from the entrance is 4m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is pictorial signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens towards you.
  • The door is easy to open.
  • The width of the opening is 78cm.
  • The door has a high colour contrast.
  • Internally the door has a high colour contrast.
  • The height of the baby change facility when in use is 77cm.
  • There is also a toilet, a wash basin and a hand dryer in the room.
  • The wash basin has push taps.
  • The room has a nappy/incontinence items bin and a sanitary bin.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey.
  • There is an infant toilet in this facility.
  • This toilet is at a height of 32cm.
  • There is a push button flush on the wall above the toilet.

Toilet with Adaptations (External - Right Hand Transfer)

  • Location View
    • The toilet surveyed is located outside the main building, in a freestanding toilet block.
    • The distance from the Blue Badge parking is 30m.
  • Route View
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces.
  • Access View
    • There is step-free level access into the facility.
    • There is not any signage on or near the door.
    • The door is easy to open.
    • The width of the opening is 107cm.
    • The door has a locking handle.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 183cm (width) x 200cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 119cm (from the side of the toilet pan).
    • There is a lever flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a low colour contrast.
    • The toilet roll holder is 95cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 69cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 110cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a low colour contrast.
    • The towel dispenser is 110cm from the floor.
    • There is not a hand dryer.
    • There is no emergency alarm.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a waste bin.
    • There are no coat hooks.
    • The walls and floor have a high colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Permit Camping and Outdoor Areas

  • About View
    • The following is available in this area: woodland and walkways.
    • Additional facilities in this area include: access to the pier, permit camping and seating areas.
  • Getting Around View
    • There are unsurfaced paths/trails in some areas.
    • Path or trail surfaces consist of: gravel, uncompacted earth (muddy) and shingle .
    • The majority of the unsurfaced footpaths are not wide enough for wheelchair users.
    • There are some seats situated along the paths for people to rest.
    • There is not step-free level access throughout.
    • The following areas have stepped access: the camping areas from the car park.
    • The following areas have step-free access via slopes: the camping areas via the motorhome car park.