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Loch Lomond and The Trossachs National Park Authority Headquarters Building

Carrochan, Carrochan Road, Balloch, G83 8EG

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Access Guide

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Overview

  • About View
    • The National Park Headquarters, Carrochan, is situated at the Southern end of Scotland’s first National Park, Loch Lomond & The Trossachs and located on the southern end of the National Park at Balloch.
    • Facilities available in the venue include: Standard and accessible toilets, meetings rooms and limited public facilities.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • The most accessible entrance is also the main entrance.
    • There is step-free level access throughout all areas, this may include the use of a lift.
    • There are manual doors along circulation routes.
    • Access throughout may include pillars.
    • The ground and first floors can be accessed via a standard lift.
  • Getting Help and Assistance View
    • Seating is available.
    • There is a portable hearing assistance system.
    • The alternative formats documents can be provided in include: large print (on request) and different languages (on request).
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Staff receive the following training: Equality and Diversity Training.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • The toilets with adaptations are located on the ground and first floors.
    • The transfer space varies between left and right in the toilets with adaptations.
    • Female and male step-free standard toilet facilities are located on the ground and first floors.
  • Changing Facilities View
    • Parent and baby changing facilities are located in the toilet with adaptations on the ground floor.

Parking

  • Car Park View
    • The car park is located to the side of the building.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 4 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 240cm (width) x 480cm (depth).
    • There are no hatched/marked zones.
    • The nearest designated bay is 30m from the entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for staff and visitors only.
    • Parking is free for all users.
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Parking View
    • There is a public car park located off Drymen Road.
    • The name of the car park is Drymen Road Car Park.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are available in the car park.
    • There are two delivery bays adjacent to the main entrance, which can be used for dropping off.

Entrance

  • This entrance is located at the front of the building.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a single automatic door, which is push pad activated.
  • The height of the push pad is 70cm.
  • The door opens towards you.
  • The width of the opening is 100cm.
  • There is a small lip on the threshold of the opening.
  • The door has a medium colour contrast.
  • There are security barriers at the entrance.
  • The maximum width between them is 100cm.
  • There is a push pad or push button to exit at a height of 100cm.

Reception and Foyer

  • Location View
    • The reception is located ahead, after entering.
    • The distance from the entrance is 8m.
  • Route View
    • The most accessible route to the reception has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access to the reception.
    • The height of the reception desk is 77cm.
    • There is not a lowered section at the desk.
    • There is a clearly signed portable hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: benches and high stools.
    • Some seating is fixed.
    • Furniture available in this area includes: tables and desks.
    • The tables are fixed.
    • There are information screens and tourism literature in the reception area.
    • There are sometimes events held in this area and the layout may change.

Getting Around

  • Access View
    • There is step-free access between floors via lift.
    • There is step-free level access throughout walkways, this may include the use of a lift.
  • Circulation View
    • There are manual doors along circulation routes.
    • Access throughout may include pillars.
    • The contrast between the walls and floor varies between low and high along circulation routes.
    • There may be background noise.
    • Wayfinding signage is provided.
    • The colour, design and typeface of signage is consistent throughout.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Breadalbane Room

  • The room is located off the ground floor foyer.
  • The distance from the entrance is 6m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 87cm.
  • There is a small lip on the threshold of the opening.
  • The door has a medium colour contrast.
  • There is step-free level access throughout.
  • There is not room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • Some flooring is patterned.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: chairs with armrests.
  • Furniture available in this room includes: long tables.
  • None of the tables are fixed.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is background noise in this room which varies depending on the function/event.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • The table in this room is large and there is limited space to manoeuvre around the sides.

Library Area

  • The Library Area is located on the ground floor, beyond the lift.
  • There is step-free level access to this area.
  • There is no signage on or near the entrance.
  • There are double manual doors.
  • The doors open away from you.
  • The doors are easy to open.
  • One of the doors was locked at the time of the survey.
  • The width of the opening is 75cm.
  • The doors have a medium colour contrast.
  • There is step-free level access throughout all areas.
  • There are no doors along circulation routes in this area.
  • Access throughout may include pillars.
  • There is room for a wheelchair user to manoeuvre.
  • The walls and floor have a high colour contrast.
  • Seating available in this area includes: chairs with armrests, chairs without armrests and armchairs.
  • Furniture available in this area includes: tables and desks.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the function/event.
  • Wayfinding signage is provided.
  • The colour, design and typeface of wayfinding signage is consistent throughout.
  • Lighting levels vary due to the use of large glazed walls.

Toilet with Adaptations (Foyer - Left Hand Transfer)

  • Location View
    • The toilet surveyed is located off the ground floor foyer.
    • The distance from the entrance is 12m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 86cm.
    • The door has a lever twist lock.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 150cm (width) x 220cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 78cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the non transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the non-transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a low colour contrast.
    • The toilet roll holder is 85cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 71cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a low colour contrast.
    • The soap dispenser is 85cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer which requires hands to be inserted into the top.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 73cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin and a pedal bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 92cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.

Lift

  • The lift surveyed is located on the left side of the foyer area, after entering.
  • The distance from the entrance is 11m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • Standard Lift View
    • The ground and first floors can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The external lift control buttons have tactile markings.
    • The control buttons have a medium colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 90cm.
    • The internal dimensions of the lift are 120cm (width) x 140cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a low colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a visual floor indicator, an audible announcer and a mirror to aid reversing.
    • Lighting levels were even at the time of the survey.

Stairs

  • The stairs are located on the left side of the foyer area, after entering.
  • The ground and first floors can be accessed by these stairs.
  • There is a single manual door to access the stairwell.
  • There are handrails on both sides, which are within reach.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps have some clear markings.
  • The height of the steps is between 15cm and 18cm.
  • The depth of the steps is not between 30cm-45cm.
  • Lighting levels were even at the time of the survey.

John Muir Room

  • The room is located on the first floor.
  • The distance from the lift is 15m.
  • The most accessible route to the room has a lift.
  • There are no doors to open along the most accessible route.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There are double manual doors.
  • The doors open away from you.
  • The doors are easy to open.
  • The width of the opening is 180cm.
  • The doors have a high colour contrast.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: chairs without armrests.
  • Furniture available in this room includes: tables.
  • None of the tables are fixed.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a television with subtitles.
  • There is background noise in this room which varies depending on the function/event.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Lighting levels are adjustable.
  • There is a large drop-down projector screen available in this room.
  • An audio visual system, including microphones, is available for large meetings.

Robert Grieve Room

  • The room is located on the first floor.
  • The distance from the lift is 5m.
  • The most accessible route to the room has a lift.
  • There are no doors to open along the most accessible route.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There are double manual doors.
  • The doors open away from you.
  • The doors are easy to open.
  • One of the doors was locked at the time of the survey.
  • The locked door can be opened on request.
  • The width of the opening is 180cm.
  • The doors have a high colour contrast.
  • There is an alternative door to the rear of the room that provides easier access to the toilets on the first floor.
  • This door opens away, with an opening width of 77cm.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: chairs without armrests.
  • Furniture available in this room includes: tables.
  • None of the tables are fixed.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a television with subtitles.
  • There is background noise in this room which varies depending on the function/event.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Lighting levels are adjustable.
  • There is a large drop-down projector screen available in this room.

Toilet with Adaptations (First Floor - Right Hand Transfer)

  • Location View
    • The toilet surveyed is located on the first floor.
    • The distance from the lift is 12m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There is a manual door along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door is easy to open.
    • The width of the opening is 86cm.
    • The door has a lever twist lock.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 156cm (width) x 195cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 86cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a low colour contrast.
    • The toilet roll holder is 86cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a low colour contrast.
    • The soap dispenser is 112cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer which requires hands to be inserted into the top.
    • The hand dryer has a medium colour contrast.
    • The hand dryer is 80cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin and a pedal bin.
    • There are no coat hooks.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.