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Loch Katrine

Trossachs Pier, Loch Katrine, By Callander, Callander, FK17 8HZ

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Access Guide

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Overview

  • About View
    • Loch Katrine is a visitor centre in the Trossachs Forest National Nature Reserve.
    • Services available in the venue include: A gift shop, eco-lodges, motorhome pitches, a cafe, cycle hire and steamer cruises.
    • View information on opening times
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There are different access piers and boarding points.
    • The following areas have step-free access via ramps or slopes: the steamships.
    • The following areas have stepped access: forward and aft saloons on the steamships, observation tower and standard toilets.
    • Access throughout may include uneven surfaces and manual doors.
    • The following facilities are available: a manual wheelchair, walking aids, an electric scooter, mobility scooter charging facilities and a water bowl for assistance dogs.
    • The venue can provide large print documents, an audio description service and virtual tours.
    • Additional facilities/services include: a pay phone and Wi-Fi.
    • Staff receive the following training: first aid and accessibility training.
  • Toilet and Changing Facilities View
    • There are 3 toilets with adaptations.
    • Toilets with adaptations are located in the toilet block, on the steamship and in the café.
    • The male and female step-free toilet facilities are located in the toilet block in the car park area.
    • The male and female toilet facilities are located in the toilet block and the steamship.
    • Parent and baby changing facilities are located in the baby change room in the café, in the female toilets in the toilet block and in the accessible toilet on the steamship.

Parking

  • The car park is located at the front of the visitor centre.
  • The car park is open air/surface.
  • There are 11 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The hatched/marked zones vary between bays.
  • The most accessible route from the Blue Badge parking has step-free level access.
  • This car park is for visitors and Blue Badge holders only.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • There are 2 electric vehicle charging points.
  • Payment for EV charging is done at the booking office.
    The EV charging bays are made available when not booked out for an Eco Lodge.

Toilet with Adaptations (Toilet Block - Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located in the toilet block within the car park area.
    • The most accessible route to the toilet has step-free level access and a ramp or slope.
    • There is step-free access via ramp into the facility.
    • The ramp is between 75cm and 150cm wide with a handrail on the left going up.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards.
    • The width of the door opening is 75cm.
    • The door has a lever twist lock.
  • Dimensions and Features View
    • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 135cm (from the side of the toilet pan to the wall).
    • There is a push button flush in the centre of the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown rail on the transfer side.
    • The toilet seat is 41cm from the floor.
    • There is a wall mounted toilet roll holder, a wash basin, a wall mounted soap dispenser and a wall mounted towel dispenser available.
    • The wash basin has a lever mixer tap.
    • There are no vertical grab rails at the wash basin.
    • There is no emergency alarm.
    • The cubicle has a waste bin and a sanitary bin.
    • Additional features include: a mirror and coat hooks.

Standard Shower Facilities (Toilet Block)

  • The standard shower facilities surveyed are located within the toilets with adaptations.
  • The most accessible route has a ramp or slope.
  • The shower has an adjustable shower head which can be detached.
  • The shower controls are twist turn mixer.

Entrance (Booking Office)

  • This entrance is located at the front of the building.
  • There is step-free access via ramp at the entrance.
  • No additional information has been provided.

Eating and Drinking (Steamship Café)

  • Location and Service View
    • Steamship Café is located at Trossachs Pier. It is accessible via lift or via steps and ramps externally.
    • The most accessible route has a lift, manual doors and doors permanently held open.
    • This area has a counter where food and drink can be ordered.
    • Full table service is available on request only.
    • Menus are handheld, wall-mounted and available on a board.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located at the side of the café.
    • There is step-free level access to the counter.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Seating available in this area includes: chairs without armrests.
    • Furniture available in this area includes: tables.
    • There may be background noise in this area.

Shop (Gift Shop)

  • Getting Around View
    • There is step-free level access throughout all areas.
    • Access throughout may include doors permanently held open, narrow aisles and narrow walkways.
    • There may be background noise.
    • Seating available includes: chairs without armrests.
    • There is step-free level access to the checkout area.
    • The venue has a payment counter.

Access Point (Pier 1 - Trossachs Pier)

  • This access point is located on the left side of the venue.
  • There is step-free access via a portable ramp.
  • There is a single manual gate.
  • The door is permanently held open.
  • There is step-free access via a portable ramp as you enter.
  • Access to the steamship and the boarding walkway is via portable ramp. There are always colleagues available to assist all visitors to board.

Getting Around (Steamship Sir Walter Scott)

  • There is step-free level access throughout the majority of walkways.
  • The following areas have step-free access via ramps or slopes: into the forward cabin area.
  • The following areas have stepped access: lower cabin levels.
  • Access throughout may include manual doors, narrow walkways and narrow openings.
  • There may be background noise.
  • Wayfinding signage is provided.
  • Seating available in the walkways includes: benches and stools.

Outdoor Spaces (Scenic Tower and Viewpoints)

  • The following is available in this area: woodland and open countryside.
  • Outdoor areas consist of gravel, uncompacted earth, decking and paving slabs.
  • There are footpaths throughout.
  • The following areas have step-free access via ramps or slopes: some parts of the trail.
  • The following areas have stepped access: some parts of the trail and the upper levels of the Scenic Tower.
  • There are some seats situated along the paths for people to rest.
  • The paths have gates and uneven surfaces.
  • Some parts of the trail are challenging for visitors of all abilities.

Seating Area (Picnic Areas)

  • The seating area is uncovered.
  • The most accessible route to the seating area has step-free level access and uneven surfaces.
  • There is step-free level access throughout the majority of areas.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Furniture available in this area includes: picnic tables.
  • There may be background noise in this area.
  • There are different seating areas across the venue.