Skip to main content

Heathway Shopping Centre

Heathway, Dagenham, Essex, RM10 8RE

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Dagenham.
  • The venue is situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Dagenham Dock.
  • The nearest underground station is Dagenham Heathway.

Opening Times

  • Monday 09:00 - 17:30.
  • Tuesday 09:00 - 17:30.
  • Wednesday 09:00 - 17:30.
  • Thursday 09:00 - 17:30.
  • Friday 09:00 - 17:30.
  • Saturday 09:00 - 17:30.
  • Sunday 10:00 - 16:00.

Parking

  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is at the back of the venue.
  • The car park type is multi-storey.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There are 8 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 3.2m x 4m (10ft 5in x 13ft 1in).
  • The nearest designated bay is 120m (131yd) from the car park entrance.
  • The furthest designated bay is 142m (155yd) from the car park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • The patron does not have to cross a road.
  • The car park does have a height restriction barrier.
  • There is not a designated drop off point.
  • The Blue Badge bays are located on level 5.
  • Level 5 is where the entrance to the shopping centre is located.
  • The Blue Badge bays are located on level 5.
  • Level 5 is where the entrance to the shopping centre is located.

Other Floors (Car Park)

  • Steps View
    • The floors which are accessible by stairs are G-1-2-3-4-5-6.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is low.

Lift (Car Park)

  • There is a lift for public use.
  • The lift is located in the car park.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 1-3-5-7.
  • The lift is 120m (131yd) from car park entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 105cm (3ft 5in).
  • The dimensions of the lift are 160cm x 192cm (5ft 3in x 6ft 4in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is low.

Outside Access (Car Park Entrance)

  • This information is for the entrance located at the rear of the shopping centre.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 227cm (7ft 5in) wide.

Level Change (Car Park Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the shopping centre on Heathway.
  • There is not level access into the venue.
  • The main doors open (no doors).
  • Comments View
    • There is an identical entrance located further along Heathway.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.

Reception (Centre Management)

  • The reception desk is 1m (3ft 3in) from the car park entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high height.
  • The desk does not have a lowered section.
  • Lighting levels are medium.
  • Comments View
    • There is not level access to reception if using the main entrance.

Inside Access

  • There is not level access to the service.
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played throughout the venue.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are varied.

Level Change (Inside Access)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in the main corridor.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Standard Toilet(s)

Accessible Toilet

  • Accessible toilet facilities are not available.
  • Features and Dimensions View
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is an emergency alarm.
    • There is a/are sanitary disposal units.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 94cm (3ft 1in).
  • Comments View
    • There is not level access to the accessible toilet if using the main entrance.

Access Guides Available For (Heathway Shopping Centre)

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A member of staff trained in BSL skills is not normally on duty.