You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Dagenham Dock.
• The nearest underground station is Dagenham Heathway.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 17:30.
• Tuesday 09:00 - 17:30.
• Wednesday 09:00 - 17:30.
• Thursday 09:00 - 17:30.
• Friday 09:00 - 17:30.
• Saturday 09:00 - 17:30.
• Sunday 10:00 - 16:00.

You are on Parking. Skip to the next section.

Parking

• Parking is not free for all users.
• Parking is free for Blue Badge holders.
• The car park is at the back of the venue.
• The car park type is multi-storey.
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• There are 8 designated parking bay(s) within the car park.
• The dimensions of the designated parking bay(s) are 3.2m x 4m (10ft 5in x 13ft 1in).
• The nearest designated bay is 120m (131yd) from the car park entrance.
• The furthest designated bay is 142m (155yd) from the car park entrance.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is/are slopes/ramps.
• The car park surface is tarmac.
• The patron does not have to cross a road.
• The car park does have a height restriction barrier.
• There is not a designated drop off point.
• The Blue Badge bays are located on level 5.
• Level 5 is where the entrance to the shopping centre is located.
• The Blue Badge bays are located on level 5.
• Level 5 is where the entrance to the shopping centre is located.

You are on Other Floors (Car Park). Skip to the next section.

Other Floors (Car Park)

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• Steps View
  • The floors which are accessible by stairs are G-1-2-3-4-5 and 6.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are low to moderate.

You are on Lift (Car Park). Skip to the next section.

Lift (Car Park)

• There is a lift for public use.
• The lift is located in the car park.
• The lift is a standard lift.
• The floors which are accessible by this lift are 1-3-5 and 7.
• The lift is approximately 120m (131yd 8in) from the car park entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 105cm (3ft 5in).
• The dimensions of the lift are 160cm x 192cm (5ft 3in x 6ft 4in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does not have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is low to moderate.

You are on Outside Access (Car Park Entrance). Skip to the next section.

Outside Access (Car Park Entrance)

• This information is for the entrance located at the rear of the shopping centre.
• There is not level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 227cm (7ft 5in).

You are on Level Change (Car Park Entrance). Skip to the next section.

Level Change (Car Park Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located in front of the entrance.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the shopping centre on Heathway.
• There is not level access into the venue.
• There are no doors at this entrance.

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• Comments View
  • There is an identical entrance located further along Heathway.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located in front of the entrance.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.

You are on Reception (Centre Management). Skip to the next section.

Reception (Centre Management)

• The desk/counter is 1m (3ft 3in) from the car park entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are moderate to good.
• There is not a hearing assistance system.

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• Comments View
  • There is no level access to reception if using the main entrance.
  • The intercom height is 119cm.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played throughout the venue.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

You are on Level Change (Inside Access). Skip to the next section.

Level Change (Inside Access)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located beyond both entrances.
• The ramp/slope gradient is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are not available.

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• Features and Dimensions View
  • There is not sufficient turning space in the cubicle for a wheelchair user.

You are on Access Guides Available For (Heathway Shopping Centre). Skip to the next section.

Access Guides Available For (Heathway Shopping Centre)

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• Shopping View
  • Poundland - To view the access guide please click here (new tab).
• Car Parks View
  • Heathway Multi-storey Car Park - To view the access guide please click here (new tab).

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water cannot be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.